Customer Service Associate
4 weeks ago
As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.
This position includes a rewarding compensation and benefits package:
- $17.00 an hour as your base pay
- Overtime hours are compensated at 1.5 times your hourly rate
- Includes full range of medical, dental, vision, 401K benefits offerings
- Uncapped monthly sales incentives
Responsibilities
Welcome each customer with a smile.
Proudly represent Hertz with your professional appearance, language and behavior.
Focus on providing a clean and safe vehicle, to every customer, every time.
Take ownership of each customers service experience by immediately owning and resolving issues.
Be proud of our brand and the role you play in our success.
Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
Thoroughly enjoy Going for the WOW Desire to Surprise and Delight.
Build brand loyalty.
Utilize company approved sales and service techniques when determining customer wants and needs.
Offer optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and completely.
Qualify each customer using our company rental requirement guidelines.
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensure that the return date and time on the rental agreement is accurate.
Review all charges at the time of vehicle return.
Prepare the Rental Agreement Folder with all required information.
Answer the phones to assist customers in a friendly, helpful and prompt manner.
Assist customers by effectively resolving all customer service issues.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Skills
Passion for customer service and attention to detail - Goes the extra mileSelf-motivated to achieve and exceed targeted goals
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
Proficiency in English
Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
Work in a fast-paced environment with a variety of tasks.
Excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Proven experience of working well within a team
- 100% customer focus, with proven experience within a customer facing environment
Additional Requirements
Work flexible shifts including weekends and holidays; and work overtime as requiredWork outdoors during all weather conditions
Stand for long periods of time
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
-
Customer Service Representative
3 weeks ago
Phoenix, United States Acro Service Corp Full timeummary:The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed....
-
Customer Service Associate
2 months ago
Phoenix, United States The Massachusetts Mutual Life Insurance Company Full timeWere growing, and our clients deserve the best. As a remote Customer Service Associate within our Life Call Center, youll have an opportunity to develop highly personalized experiences for our customers. In this role, as well as all roles within Ma Customer Service, Associate, Customer Experience, Service, Retail
-
Customer Service Associate
6 days ago
Phoenix, United States W.L. Gore & Associates Full time**About the Role**: The Medical Products Division is looking for a Customer Service Associate to join our Field Sales Associate Customer Service team. In this role, you will provide superior service and solutions to our internal customers by supporting our medical devices that improve the lives of patients worldwide. This position can be located at our Deer...
-
Customer Service Associate
4 weeks ago
Phoenix, United States W.L. Gore & Associates Full time**About the Role**: The Medical Products Division is looking for a part-time Customer Service Associate to join our Customer Service team. In this role, you will provide superior service and solutions to our customers by supporting our medical devices that improve the lives of patients worldwide. This position can be located at our Deer Valley 2 facility in...
-
Customer Service Associate
1 month ago
Phoenix, United States Michaels Stores Full timeCustomer Service Associate page is loaded **Customer Service Associate** **Customer Service Associate** locationsLaveen-7800 S 59th Ave time typePart time posted onPosted Today job requisition idR00127221 Store - Laveen, AZ**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions...
-
Customer Service Associate
2 weeks ago
Phoenix, Arizona, United States W.L. Gore & Associates Full timeAbout the Role: The Medical Products Division is looking for a part-time Customer Service Associate to join our Customer Service team. In this role, you will provide superior service and solutions to our customers by supporting our medical devices that improve the lives of patients worldwide.This position can be located at our Deer Valley 2 facility in...
-
Inside Sales Associate
4 weeks ago
Phoenix, United States LTS Associate Inc. Full time**POSITION OVERVIEW** Inside Sales Associate is responsible for continued growth and development of our customer accounts. Our customer base consists of distributors, resellers and installation professionals. This role’s capacities to cultivate relationships, provide product details, secure sales opportunities and increase sales will be the essential...
-
Customer Service Rep
1 month ago
Phoenix, United States Johnson Service Group Full timeJob DescriptionJob Description Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a Customer Service Rep with 2-5 YEARS’ experience working in a Manufacturing or Aerospace environment. This is a Temp-Direct hire opportunity with an Electronics company in Phoenix, AZ.Salary:...
-
Customer Service Specialist
4 weeks ago
Phoenix, United States Service Experts Full timeHays Cooling Heating & Plumbing 24825 N 16th Ave #115, Phoenix, AZ 85085 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an...
-
Customer Service Specialist
2 weeks ago
Phoenix, Arizona, United States Service Experts Full timeThis job was posted by : For moreinformation, please see: Moon Valley Plumbing2239 E Rose Garden Loop, Phoenix, AZ 85024Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is rightfor our customers and our employees. We provide our employees with thetraining, support and an opportunity for unlimited...
-
Lead Customer Service Associate
4 weeks ago
Phoenix, United States Old Navy Full timeBrand Associates trained in Navyist Rewards program - Continued improvement in Medallia scores and customer comments - Exceeded Loyalty goals - Presentation standards are upheld on salesfloor and BOH (inclusive of Employee Break Area) Leverages knowledge of cross-channel promotions and loyalty offers when interacting with customers - Sets example of...
-
Customer Service Associate
4 weeks ago
Phoenix, Arizona, United States Walgreens Full timeJob Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues...
-
Customer Service Associate
1 month ago
Phoenix, United States Performance Food Group Full timeWe Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401 K Employer Matching, Education Assistance, Paid Time Off, and much more. Growth opportunities performing essential work t Customer Service, Will Call, Associate, Service, High School, Customer, Manufacturing, Retail
-
Customer Service, Warehouse Associate
3 weeks ago
Phoenix, United States Dal-Tile Full timeCustomer Service, Warehouse Associate Phoenix , Arizona Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with...
-
Customer Service Associate
1 month ago
Phoenix, United States Zocdoc Full timeClient Operations Remote **Customer Service Associate - Remote** **Our Mission**Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering...
-
Sales Associate Customer Service
1 month ago
Phoenix, United States LGW Full timeJob DescriptionJob DescriptionWe are seeking a Sales Associate Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...
-
Customer Service/Inside Sales
2 weeks ago
Phoenix, United States Service Partners Full timeService Partners has an opening for a Customer Service Representative to join our team and enhance our business. In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customer Customer Service, Inside Sales, Sales, Retail, Customer
-
Sales Associate
3 weeks ago
Phoenix, United States Drybar Shops Full timeOverview: ACCEPTING BARTENDER APPLICATIONS FOR A PART TIME POSITION AT THE PHOENIX LOCATION 3172 E. Camelback Road Phoenix, AZ 85016 - MUST BE ABLE TO WORK WEEKENDS AND SOME EVENINGS - Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts.- In fact, our tagline says it all: No cuts....
-
Customer Service Specialist
1 week ago
Phoenix, United States Acro Service Corp Full timeReceive and place telephone calls, fill out and verify information on forms or records, as well as proofread to verify that forms are completed properly. • Receive customer inquiries about a product or service. Provide information to callers regarding a product or service. • Record and confirm customer orders, complaints, or service information. Direct...
-
Customer Service Specialist
1 week ago
Phoenix, United States Acro Service Corp Full timeReceive and place telephone calls, fill out and verify information on forms or records, as well as proofread to verify that forms are completed properly. • Receive customer inquiries about a product or service. Provide information to callers regarding a product or service. • Record and confirm customer orders, complaints, or service information. Direct...