Frontdesk - Housekeeping Hybrid

Description

The Front Desk/Housekeeping "Hybrid" position is to serve as our guests' first point of contact and manage all aspects of their accommodation. This position will help support the General Manager, Assistant General Manager, and will include Manager on Duty responsibilities. This position will require working in both housekeeping and frontdesk.

Responsibilities

Hotel Front Desk Representative responsibilities include:
•Registering guests, managing reservations, and providing information about rooms, rates, and amenities. Performing all check-in and check-out tasks.
•Liaise with our housekeeping team to ensure all rooms are clean, well maintained and fully furnished to accommodate guests' needs. Maintain updated records of bookings and payments.
•Handling customer complaints, listening to the guests, empathizing, and taking corrective measures to rectify the issue.
•Ensure suites are clean and properly stocked with supplies, according to Brand Standards.
•Ensure all Safety and Security processes and procedures are in place, followed, and utilized.

Quality Adherence:
•Maintain the cleanliness of the rooms and the property including: Making guest beds, which includes pulling beds out, cleaning floors under beds and changing linens
•Cleaning showers, sinks, countertops, bathtubs, toilets, bathroom floors, and fixtures
•Replacing soiled towels with clean towels
•Dusting furniture, window seals, and fixtures
•Cleaning windows and mirrors
•Vacuuming or sweeping and moping rooms
•Transporting all supplies required to accomplish tasks, utilizing standard supply cart
•Picking up trash in parking lot, empty exterior trash cans, and clean building's exterior
•Keeping vending and guest laundry areas clean.

Qualifications

•Excellent reading and writing and typing skills.
•Excellent communication skills.
•Ability to work with minimal supervision and follow written and verbal work instructions.
•The individual occupying this position must be able to perform essential job functions and the general duties and responsibilities with or without reasonable accommodation. Firm and simple grasping are required for all aspects of work.
•Reaching is required up to 80% of the time and may be combined with other activities such as pushing, pulling, and bending in all phases of work. Overhead reaching is limited to 20% of the time.
•Pushing and pulling movements are required approximately 60% of the time for dusting, vacuuming, sweeping, moving supply carts, making beds, etc.
•Lifting of supplies (linens, vacuum cleaners, etc.) occurs on a regular basis, but rarely exceeds 25 pounds. The maximum weight lifted is 40 pounds.
•Standing and walking around the property up to 100% of the time Bending is required up to 80% of the normal work period while performing essential tasks.
•Crouching, kneeling, stooping, and squatting are required for approximately 20% of the time, particularly when cleaning bathroom fixtures and facilities.
•Crawling or working from the knees is required occasionally, usually less than 5% of the time.

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