Senior Manager Process Improvement
4 days ago
With us, you’ll do meaningful work from Day 1. Our
collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.
And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Responsible for managing business processes. Responsible for maximizing process efficiency and reducing losses which directly impact Discover's bottom-line. This position requires the candidate to use critical thinking as well as design, develop, and maintain critical processes necessary for the continued success of Card Operations and the company. Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.
Major Responsibilities
Develops and presents relevant information and provide insights to Sr. Management.
Manages vendor relationships as applicable to processes including; tracks and controls performance, manages invoicing and perform annual performance reviews.
Manages process engineering and optimization of existing and new processes.
Manages a team to create a highly effective and collaborative team to deliver optimal results.
Minimum Qualifications
At a minimum, here’s what we need from you:
Bachelors Degree in Business Administration and Management, Engineering, Statistics or related field.
2+ years of experience in People Management,
2+ years of experience in Project Management with exposure to large scale projects.
8+ years designing and engineering process; experience with large change management efforts or related.
In lieu of education 12+ years of experience in Designing and engineering process; experience with large change management efforts or related.
Preferred Qualifications
If we had our say, we’d also look for:
Masters Degree in Business Administration and Management, Engineering, Statistics or related field.
PMP Certification.
Recovery Business including charge off processing, agency and attorney vendor placements, probate, bankruptcy.
In-depth knowledge of compliance management, process management requirements, agile way of working, and change management.
Experience working with Blueworks live.
5 years of collections and recovery experience including: vendor audit, process mapping, procedure creation, systems knowledge (Casper, Eagle Eye, Debt Manager, ETLs).
Team mentorship skills and experience.
#Remote
Application Deadline:
The application window for this position is anticipated to close on Jul-02-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
About This Role
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our
collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.
And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Responsible for managing business processes. Responsible for maximizing process efficiency and reducing losses which directly impact Discover's bottom-line. This position requires the candidate to use critical thinking as well as design, develop, and maintain critical processes necessary for the continued success of Card Operations and the company. Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.
Major Responsibilities
Develops and presents relevant information and provide insights to Sr. Management.
Manages vendor relationships as applicable to processes including; tracks and controls performance, manages invoicing and perform annual performance reviews.
Manages process engineering and optimization of existing and new processes.
Manages a team to create a highly effective and collaborative team to deliver optimal results.
Minimum Qualifications
At a minimum, here’s what we need from you:
Bachelors Degree in Business Administration and Management, Engineering, Statistics or related field.
2+ years of experience in People Management,
2+ years of experience in Project Management with exposure to large scale projects.
8+ years designing and engineering process; experience with large change management efforts or related.
In lieu of education 12+ years of experience in Designing and engineering process; experience with large change management efforts or related.
Preferred Qualifications
If we had our say, we’d also look for:
Masters Degree in Business Administration and Management, Engineering, Statistics or related field.
PMP Certification.
Recovery Business including charge off processing, agency and attorney vendor placements, probate, bankruptcy.
In-depth knowledge of compliance management, process management requirements, agile way of working, and change management.
Experience working with Blueworks live.
5 years of collections and recovery experience including: vendor audit, process mapping, procedure creation, systems knowledge (Casper, Eagle Eye, Debt Manager, ETLs).
Team mentorship skills and experience.
#Remote
Application Deadline:
The application window for this position is anticipated to close on Jul-02-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $103,000.00 to $174,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work.To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.
(Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email
HireAccommodation@discover.com
.Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Learning & Development
Never get tired of learning
Mentors, a Tech Academy, Shine Brighter U: there are all sorts of ways to develop as part of our team. We hope they inspire you to grow. After all, brighter futures are what we’re all about.
Hear about life in Corporate Functions from our team
With our benefits, life’s easier – which means you’re free to grow
Join us and you can expect a whole lot of rewards. From Health and insurance to on-site fitness centers, there’s everything you need to thrive – in and out of work.
Feel at home in a business where everyone accepts everyone
When you feel at home in a team, there’s nothing you can’t achieve. With our Diversity, Equity & Inclusion (DE&I) program and 10 Employee Resource Groups, everyone belongs.
Learn more about what we do for our communities
Diversity, Equity & Inclusion
Community
06/28/2024
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Two members of the Pride Employee Resource Group (E...
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A step-by-step guide to kicking off a career with us.
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Play our Pymetrics mini-games
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