Merrill Market Client Relationship Manager

2 weeks ago

New York, United States Bank of America Full time
Job Description:

This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service. Key responsibilities include partnering with the market leadership team, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs. Job expectations include driving responsible growth while minimizing regulatory, financial, operational, and reputational risks.

The Market Client Relationship Manager (MCRM) is a direct report to the Division Client Relationship Executive (DCRE) with dual reporting to the Merrill Wealth Management Market Executive (ME). The MCRM functions as a member of the market leadership team and manages the Wealth Management Client Associates, Operations support staff, and the branch's Operations Department. The MCRM is responsible for delivering firm strategy through the execution of the Market Strategy Plans. MCRMs partner closely with advisor teams to deliver a branded client service model focusing on digital solutions and enterprise capabilities. Additionally, the MCRM serves as the Lead and Referral Coordinator for the market and manages the market expenses. The MCRM partners closely with the Senior Client Relationship Manager (SCRM) to support the ongoing development of the Elite Growth Practice roles, Wealth Management Client Associates, and the Operations staff.

Responsibilities:
  • Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth
  • Hires, develops, and leads a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service
  • Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit
  • Oversees the client service experience and reviews the approval of new client accounts
  • Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals
Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
  • Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Specific responsibilities include, but are not limited to:
  • Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill
  • Managing the branch's Wealth Management Client Associates and Service Support Staff
  • Representing the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel
  • Requires diversification and experience with Bank of America and Merrill Products & Services, Trend Analysis, Risk Assessment, Human Resources, and broad industry knowledge
  • Coaching teams to deliver a modern, digital first service model focusing on client satisfaction
  • Proactively identifying opportunities to connect Financial Advisors and clients to the broader enterprise
  • Managing the daily operations ensuring compliance to industry regulations, and policies and procedures
Required Qualifications:
  • Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted
  • Minimum of 5+ years professional experience
Key Qualifications for the role:
  • Current or previous Merrill Wealth Management experience strongly preferred
  • Self-motivated and client centric
  • Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures
  • Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.)
  • Prior trend analysis experience
  • Strong customer service and communication skills
  • Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate
Desired Qualifications:
  • Bachelor's degree or equivalent work experience
Skills:
  • Compensation Analysis
  • Performance Management
  • Process Performance Management
  • Referral Management
  • Workforce Planning
  • Due Diligence
  • Internal Audit Review
  • Leadership Development
  • Recruiting
  • Risk Management
  • Client Management
  • Customer Service Management
  • Employee Counseling
  • Succession Planning
  • Trade Operations Management


Shift:
1st shift (United States of America)

Hours Per Week:
40

  • Merrill Market Client Relationship Manager

    4 weeks ago

    New York, New York, United States Bank of America Full time

    Job Description:This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service. Key responsibilities include partnering with the market leadership team, Market Executives, Resident...

  • Merrill Market Supervision Manager

    3 weeks ago

    New York, United States Bank of America Full time

    Job Description: Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great...

  • Merrill Market Client Relationship Manager

    2 weeks ago

    New York, United States The Bank of America Corporation Full time

    This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service. Key responsibili Relationship Manager, Client Relations, Relationship, Manager, Client Service, Client Associate, Business...

  • Market Supervision Manager

    1 month ago

    New Orleans, Louisiana, United States Bank of America Full time

    Job Description:Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education,...

  • Registered Wealth Management Client Associate

    1 month ago

    New York, New York, United States Bank of America Full time

    Job Description:Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education,...

  • Billing Pricing Analyst- HYBRID

    4 weeks ago

    New York, United States Toppan Merrill Full time

    Job Description: 6kThe Billing Pricing Analyst compiles data and prepares client invoices. Processes high volume of work and has the ability to make analytical decisions. Performs a multitude of tasks and has a strong knowledge of industry services, understanding of market rates, and valued added services to clients. Has fluency in all client billing...

  • Market Trust Director

    4 days ago

    New York, New York, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Client Relationship Manager

    1 week ago

    New York, United States Walsh Duffield Companies, Inc. Full time

    Client Relationship Manager(Includes Surety and Claims)Division: Commercial Division Location: Rochester, NY or Buffalo, NYJOB SUMMARY:The primary purpose of this job is to service the Property and Casualty insurance programs for assigned clients of the Commercial Insurance Division.ESSENTIAL FUNCTIONSAgency specific training will be provided.Maintain and...

  • Client Relationship Manager

    3 weeks ago

    New York, United States STIFEL Full time

    **Summary** Under general supervision The Client Relationship Manager acts as a key liaison between larger clients and Stifel Wealth and Investment Management, ensuring that such clients are able to avail themselves of the full range of investment solutions available to them through Stifel. **Essential Duties & Responsibilities** - Develop in-depth...

  • Manager, Client Relationship

    3 weeks ago

    New York, United States Gemological Institute of America Inc. Full time

    Manager, Client Relationship - We offer a competitive benefits package! The Company: GIA is the world's foremost authority in gemology. GIA in New York is located in midtown Manhattan at the heart of the diamond district. A part of a global organization, this campus accommodates approximately 400 of the 3,500 employees that GIA employs worldwide. It offers...

  • Managing Director- Client Relationships

    1 month ago

    New York, United States EisnerAmper Full time

    Job Description At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you...

  • Client Strategy and Relationship Management Coo

    3 weeks ago

    New York, United States Mizuho Americas Full time

    Client Strategy and Relationship Management COO. Mizuho is at the forefront of the financial services industry, with a dynamic and innovative presence in the global market. Our Fixed Income Division is committed to innovation and excellence, and we strive to exceed the expectations of our clients through strategic investment solutions and by maintaining...

  • Client Relationship Manager

    2 months ago

    New York, United States Stifel Financial Full time

    Under general supervision The Client Relationship Manager acts as a key liaison between larger clients and Stifel Wealth and Investment Management, ensuring that such clients are able to avail themselves of the full range of investment solutions avai Relationship Manager, Client Relations, Relationship, Manager, Research Analyst, Client, Business Services

  • Client Care Relationship Manager

    3 weeks ago

    New York, United States Piermont Bank Full time

    **About Us**: **The Role**: **Responsibilities**: - Identify and acquire new banking opportunities for Piermont Bank through business development and bank marketing campaign efforts. - Responsible for managing, staffing, and scheduling all direct report work schedules within the team, including recruiting/identifying talent, interviewing, and successfully...

  • Analyst/associate, Client Relationship Management

    3 weeks ago

    New York, United States Brookfield Asset Management Full time

    Location Brookfield Place New York - 250 Vesey Street, 15th Floor Brookfield Culture Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through...

  • Client Care Relationship Manager

    1 month ago

    New York, United States Piermont Bank Full time

    About Us: Piermont Bank is a tech-enabled digital commercial bank founded in 2019 with a mission of changing the face and pace of banking. It provides an unprecedented experience that blends the best of banking and agile Fintechs. At Piermont, we are purpose-driven, and focused on creating and delivering banking products relevant to today's digital economy....

  • Financial Market Operations Client Relationship Officer

    4 days ago

    New York, New York, United States Standard Chartered Bank Full time

    Job SummaryWe are seeking a Client Relationship Officer to join our Financial Markets team at Standard Chartered Bank in Newark. The successful candidate will be working with the Client Services Manager as well as other team members to drive origination, develop strong client relationships and be seen as an expert in Financial Markets by internal and...

  • Go-to-market and Relationship Management Director

    4 weeks ago

    New York, United States Alvarez and Marsal Full time

    **Description** **Role Overview**: Alvarez & Marsal is looking for an experienced Go-to-Market and Relationship Management professional to manage the Corporate Transactions Group (CTG) GTM and account management program to grow corporate relationships and market share. This role will support the expansion of CTG US GTM processes and client relationships...

  • Private Wealth Supervision Manager

    2 weeks ago

    New York, United States Bank of America Full time

    Description : Merrill Private Wealth Division provides comprehensive wealth management services to affluent and high-net-worth clients along with retirement and benefit plan services, philanthropic solutions and asset management to individuals and institutions. The Private Wealth Supervision Managers role is to supervise our Private Wealth advisors,...

  • Analyst/Associate, Client Relationship Management

    1 month ago

    New York, United States Brookfield Asset Management Full time

    Location Brookfield Place New York - 250 Vesey Street, 15th Floor Brookfield Culture Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through...