Medical Liaison

4 weeks ago


Charlotte, United States Staffing Resource Group, Inc Full time
Job Description

Medical Liaison

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

  • Title: Medical Liaison
  • Location: Charlotte, NC
  • Industry: Healthcare
  • Salary: $19.50-21.50/HR.
  • Schedule: Saturday-Wednesday, 8am-5pm
  • Employment Type: Direct Hire

Job Summary

We are seeking a dedicated Medical Liaison to join our team. In this position, you are responsible for working in conjunction with an assigned hospital s Case Management / Continuing Care staff and personnel to plan, coordinate and facilitate discharge planning for home care services for patients receiving Respiratory and DME services. Facilitates delivery and set-up of equipment at point of discharge. Educates the patient and/or caregiver on the safe use and maintenance of the equipment.

Job Duties

  • Adheres to company policies and procedures in regard to using personnel protective safety equipment and services provided by the company
  • Assists in resolving customer equipment problems under emergency conditions
  • Assists with implementation of quality improvement programs to meet company and JCAHO standards
  • Communicates to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle s safe operations
  • Complete and submit all required paperwork requirements (Referral Intake Forms, Insurance Verification Documents, Delivery Tickets, Clinical Liaison Activity Logs, etc.) and special information reports with specific deadlines in a timely fashion
  • Completes shipping papers when transporting hazardous materials
  • Coordinates the patient referral process including referral demographics, communication with customer service/clinicians, verification of insurance coverage, delivery, education, CMN retrieval and patient/referral source satisfaction follow-up
  • Develops and maintains working knowledge of current HME products and services offered by the company, and all applicable governmental regulations
  • Develops basic reimbursement knowledge, completely documents all information required to ensure reimbursement of equipment, products, and services
  • Develops technical knowledge, as appropriate, of the HME or respiratory products
  • Identify, maintain, and develop relationships with hospital personnel: case managers, social workers, physicians, nursing, etc.
  • Maintains assigned company vehicle in a clean and safe working condition
  • Prepares and maintains written company records to include invoices, work orders, manifests and logs
  • Processes all orders and required paperwork in a timely and accurate manner
  • Provide or assist with In-services training seminars and/or CEU programs
  • Reports equipment hazards and/or product incidents as required
  • Represent company at local, regional and other assigned trade shows
  • Performs other duties as assigned

Travel

  • Travel via company vehicle required to patient s homes for set-ups and reoccurring delivery

Qualifications:

Employment is contingent on

  • Background investigation (company-wide)
  • Drug screen
  • Valid driver s license in state of residence with a clean driving record

Required Education And/or Experience

  • High school diploma or GED equivalent, required

Preferred Education And/or Experience

  • Experience with medical equipment, preferred
  • Experience with medical billing practices and of billing reimbursement, preferred
  • Experience in medical field and administrative record management, preferred
  • Three years of related work experience, preferred
  • Medical terminology, preferred

Skills And Competencies

  • Accurately perform simple mathematical calculations
  • Effectively communicate in English; both oral and written
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
  • Maintain confidentiality, discretion and caution when handling sensitive information
  • Multi-task along with attention to detail
  • Self-motivation, organized, time-management and deductive problem-solving skills
  • Work independently and as part of a team

Machines, Equipment And Technical Abilities

  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet
  • Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
  • Understands use of all applicable home respiratory equipment and supplies
  • Mechanically inclined for the repair and troubleshooting of equipment

Physical Demands

  • Lift and carry office equipment at times
  • Requires sitting, walking, standing, talking and listening
  • Requires close vision to small print on computer and/or tablet and paperwork
  • Requires lifting (minimum of 65 pounds) and transporting of patient equipment
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires driving a company vehicle for the majority of the workday
EOE/ADA #clearance

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