Senior Desktop Engineer

2 weeks ago

Baltimore, United States Cynet Systems Full time
Job Description:

Pay Range $30 hr - $40hr
  • Handle daily technical support activities on desktop support, data network and server management.
  • Fix server and security problems that impact the network.
  • Responsible for creating deployment packages and custom applications.
  • Working on SCCM software updates and patch deployment.
  • Set up desktop computers and peripherals and test network connections.
  • Set up computers and install software for various applications and programs.
  • Train end users on the usage of computers hardware and software.
  • Test computers to ensure proper functioning of computer systems.
  • Install and test desktop software applications and internet browsers.
  • Increasing memory when user is experiencing slowness if processor can handle the increase.
  • Install and test hardware and peripheral components; loads appropriate software packages such as operating systems, networking components and office applications.
  • Provide customization and adaptation of existing programs that meet users' requirements.
  • Evaluate system potential by testing compatibility of new programs with existing programs; confirms program objectives and specifications by testing new programs; compares programs with established standards and makes modifications.
  • Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
  • Maintain the inventory for the refresh program and run reports for the computers and laptops in the environment for the city.
  • May also serve as Lead Tech for Help Desk or Desktop Support when additional support is needed.
Requirements:
  • Bachelor of Science degree and two years of experience OR a combination of education and experience.
  • Excellent verbal and written communication skills.
  • Previous IT experience in government is preferred.
Skills:
  • Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
  • Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
  • Knowledge of current trends and developments in network-based communications systems.
  • Knowledge of computer-based communications protocols.
  • Skill in developing database queries and generating reports.
  • Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
  • Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
  • bility to analyze, apply logic and solve technology problems.
  • bility to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
  • bility to design complex systems consisting of a wide variety of programs, procedures, and forms.
  • bility to schedule and perform preventative and corrective maintenance procedures and repairs.
  • bility to write detailed technical reports and analyses.
  • bility to develop a working knowledge of computer systems software and operating systems.
  • bility to develop systems software and systems software testing procedures.

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