Director, Technical Services
2 months ago
Unlock Learning for All:
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success.
We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries.
We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
We embrace the power to
lead , the courage to
innovate , and the determination to
grow . At our core, we believe in
humanizing
our approach, recognizing that our people are our greatest strength. With a shared vision of
transformation , we endeavor to shape a brighter future for higher education.
About the Opportunity:
Our Ellucian Managed Services team is seeking an IT professional to lead our onsite technical and user services teams at Delta College in Michigan. The
Director, Technical Services
role is a key position within the IT leadership team providing the strategic vision and oversight necessary to provide efficient and consistently exceptional support for a managed services client.
The scope of services includes maintaining all information technology systems necessary to support the operation and mission of the college.
Where you will make an impact
Oversee day-to-day production issues, act as escalation point to resolve urgent and/or complex client issues, and manage client expectations
Develop practices and procedures, based on industry standards and best practices, necessary to carry out day-to-day technical operations to enhance business continuity at the client location
Works with CIO and college leadership to provide project guidance, cost metrics, return on investment insights, and operational recommendations
Oversee all phases of technology design and implementation in technology projects including but not limited to planning, attending regularly scheduled progress meetings, and directing onsite staff and/or contractors with the installation of all technology
Provide project implementation oversight to maintain standards for quality and quantity of work are met
Oversee and manage IT technical (networking and systems infrastructure) and user services (including audio-visual services) teams.
Establish change management processes, as needed, for coordinating technology upgrade and maintenance activities with all business units
Evaluate data security profile and serve in a leadership role within IT governance to recommend security projects, initiatives, and controls
Provide overall operational direction and management in regard to the network, Microsoft identity management solutions, Microsoft 365, telephony, server and desktop/laptop support services to the institution
What you will bring
10+ years of experience showing advancement, which includes management and/or leadership within IT Service Management, with the most recent 3 years in a Senior Technical role; or equivalent combination of education and experience planning, leading, and executing IT initiatives in higher education or other enterprise level environment
Strong written and oral communication skills to represent Ellucian within the team and with client executives
Current experience with enterprise-level server and network support products and management of a large 3,000+ node network
Experience with managing Microsoft Entra ID, Active Directory, DNS, SCCM, Defender, and Office 365.
Project management experience
complex implementations or upgrades involving coordination of multiple vendors or departments, with a project budget greater than $100,000. Able to take initiative and responsibility for projects; promote teamwork and collaboration between client and Ellucian staff.
Process and Policy development experience for all areas of IT including but not limited to: Security, Provisioning, Acceptable Use, Disaster Recovery, Business Continuity, etc.
Formal ITIL or other standards-based training and/or certification
What makes #Ellucianlife:
Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
401k w/ match & Bright Plan - to help you save for the future
Parental Leave
Charitable leave
40 hours/year
Telemedicine
Wellness
Ginger (mental health)
Wellbeats (virtual fitness classes)
Rethink & Wellthy caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Tuition Reimbursement Assistance
Professional development opportunities
#LI-AC1
#LI-Hybrid
#J-18808-Ljbffr
-
Technical Director
2 months ago
San Diego, United States La Jolla Music Society Full timeJob DescriptionJob DescriptionSalary: $76-85,000LA JOLLA MUSIC SOCIETY Job Title: Technical Director Department: OperationsReports to: Director of Production & TechnologyStatus: Full-time, exemptStart Date: Immediate start possible. Salary Range: $76-85k /yr. Job Type: In Person...
-
Director of Technical Development
2 months ago
San Diego, United States Proven Recruiting Full timeDirector, Technical Development This groundbreaking immunotherapy start up is looking to add a Director of Technical Development to the Tech Ops team! Your experience with cell therapy process development and writing technical reports will help you stand out in this role. What you will do: Oversee and optimize process development and analytical...
-
Director of Technical Development
2 months ago
San Diego, CA, United States Proven Recruiting Full timeDirector, Technical Development This groundbreaking immunotherapy start up is looking to add a Director of Technical Development to the Tech Ops team! Your experience with cell therapy process development and writing technical reports will help you stand out in this role. What you will do:Oversee and optimize process development and analytical...
-
Field Service Technician
3 weeks ago
San Diego, United States Technical Safety Services Full timeJob DescriptionJob DescriptionWho are we?Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team...
-
Field Service Technician
4 weeks ago
San Diego, United States Technical Safety Services Full timeJob DescriptionJob DescriptionWho are we?Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team...
-
Technical Director
2 months ago
San Antonio, United States TelevisaUnivision Full timeABOUT THE ROLE & TEAM: News Production Operations at Univision San Antonio is looking for a Technical Director with skills in broadcast/media management and technical operations to join our team! Responsibilities include overseeing the technical aspects related to the broadcast production from the Production Control Room - production switcher and...
-
Field Technical Advisor
1 month ago
San Diego, United States HRU Inc Technical Resources Full timeHRU Technical Resources is seeking a Technical Field Advisor to assist a large multinational, automotive technology supplier located in San Diego, CA.Type of Role: Direct Hire Schedule: Hybrid1st Shift M-F Benefits: Full Health Coverage, 401K Match, Holiday Pay, PTO, Car Allowance Compensation: $80K-$90K/Annual Description: We are seeking a dynamic...
-
Technical Director
2 months ago
San Antonio, United States Ambassador Theatre Group Full timeJob DescriptionJob DescriptionPOSITION: Technical Director LOCATION: San Antonio, TX HOURS: FT, including evenings, weekends & holidays per show schedule COMPENSATION: $60k - $70kABOUT THE POSITIONThe successful candidate will be part of the Production department of ATG San Antonio and work with the Director of Production and our stagehand team directly to...
-
4614 Technical Writer HOLD
2 months ago
San Rafael, United States Harvest Technical Services, Inc. Full timeJob DescriptionJob DescriptionRemote:Duties:Technical writing in support of Product Supply Chain management.This position reports into Supply Chain Global Logistics and contributes to key to the companys cold chain logistics, global transport, and Good Distribution Practices (GDP) processes/activities including, thermal packaging system qualifications,...
-
Laboratory Inventory Operator
3 weeks ago
San Diego, United States Mentor Technical Group Full timeMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices...
-
Laboratory Inventory Operator
3 weeks ago
San Diego, United States Mentor Technical Group Full timeJob DescriptionJob DescriptionMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and...
-
Laboratory Inventory Operator
2 months ago
San Diego, United States Mentor Technical Group Full timeJob DescriptionJob DescriptionMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and...
-
Field Technical Service
1 month ago
San Francisco, United States PEAK Technical Staffing USA Full timeTo succeed in this role, you must have:Technical competence in both electrical & mechanical systemsHands-on type of personIntegrity & honestyAccountabilityAbility to work unsupervised in transit authority locationsValid driver's licenseEducation:High School diplomaTechnical certification(s) are an assetExperience:At least 2 years of working as a technician...
-
Field Technical Service
1 month ago
San Francisco, United States PEAK Technical Staffing USA Full timeTo succeed in this role, you must have:Technical competence in both electrical & mechanical systemsHands-on type of personIntegrity & honestyAccountabilityAbility to work unsupervised in transit authority locationsValid driver's licenseEducation:High School diplomaTechnical certification(s) are an assetExperience:At least 2 years of working as a technician...
-
San Francisco, United States Harvest Technical Services, Inc. Full timeJob DescriptionJob DescriptionDuties: Guest and Host Tech is responsible for the end-to-end guest and hosting experience. We're responsible for a range of product surface areas including the homepage, search, booking, planning, and pre-trip/on-trip/post-trip experience for guests, as well as all the tools and surfaces that Hosts interact...
-
San Francisco, United States Harvest Technical Services, Inc. Full timeJob DescriptionJob DescriptionDuties:Guest and Host Tech is responsible for the end-to-end guest and hosting experience.We're responsible for a range of product surface areas including the homepage, search, booking, planning, and pre-trip/on-trip/post-trip experience for guests, as well as all the tools and surfaces that Hosts interact with.We're...
-
Director of Customer Service, Travel Insurance
2 months ago
San Diego, United States Generali Global Assistance Full time**Generali Global Assistance** **Director of Customer Service, Travel Insurance** **Generali Global Assistance - San Diego, CA - Full Time** **Job Summary:** The Director of Customer Service Department (CSD) has oversight responsibility for the full customer service operations and support platform for Travel Insurance. **Principal Duties and...
-
Director of Social Services
6 days ago
San Diego, United States Public Health Management Full timeJob Category : Social Work Services Manager Requisition Number : DIREC006258 Apply now Full-Time Locations Showing 1 location Corp Philadelphia, PA 19102, USA Description PHMC is proud to be a leader in public health. PHMC requires that all employees have received the first Covid-19 vaccination dose by the first day of employment. We will offer the Covid-19...
-
Director of Resident Services
2 weeks ago
San Diego, United States Casa de las Campanas Full timePosition Title: Director of Resident ServicesSchedule: Monday-Friday (Days)Pay: Starting at $80,000 Who we are:Walk through our doors and see the difference in the future with senior living and care. We provide upscale resort-style living located in beautiful Rancho Bernardo. Casa de las Campanas offers more than just a job. Our team of passionate...
-
Director of Resident Services
4 weeks ago
San Diego, United States Casa de las Campanas Full timePosition Title: Director of Resident ServicesSchedule: Monday-Friday (Days)Pay: Starting at $80,000 Who we are:Walk through our doors and see the difference in the future with senior living and care. We provide upscale resort-style living located in beautiful Rancho Bernardo. Casa de las Campanas offers more than just a job. Our team of passionate...
