Front Desk Agent

2 weeks ago

Chicago, United States Claridge House Full time

**Front Desk Agent**

Claridge House

Chicago

Illinois

Job Overview

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Essential Functions

* Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day

* Create memorable experiences with a warm, welcoming personality that can relate to guests and associates

* Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty

* Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home

* Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests needs are being met

* Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency

Qualifications

* Flexibility. This is a demanding business and we look for flexibility with work days and hours, but its also a lot of fun

* Experience. Previous experience passionately providing service to others and assisting them with cash transactions.

* People Person. The best part of serving others is creating experiences for them that go beyond the expected.

* Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing

* A qualified applicant is a people person who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Property Introduction

Crafted with guest convenience in mind, Claridge House offers amenities that aid in a sophisticated and comfortable stay. Guestrooms provide a refined home base, allowing guests to transition seamlessly from work to relaxation with many of the guestrooms offering views of Lake Michigan and the Gold Coast. The hotels on-site fitness center offers state of-the-art cardio equipment and free weights. The propertys meeting space, the DaVinci room, can host up to 60 people for a reception-style event with upgraded audio and visual capabilities. Hotel guests are steps from the Gold Coasts premiere retailers on Oak Street, Rush Street, and North Michigan Avenue. The hotel is a short walk from Oak Street Beach and the picturesque lake shores running, walking, and biking paths. Claridge House guests are also mere blocks from River North and Downtown Chicagos dining, attractions, and entertainment.

Company Introduction

Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that molds our interactions with everyone we encounter our guests, our clients, our team and our communities. We create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Area of Interest

Rooms & Operations

Job Type

Full Time

Type of Position

Hourly Position

Req ID

31813BR

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