Car Wash Attendant Lead

5 months ago

Savannah, United States Enmarket (Enmark Stations Inc.) Full time
Description:
The Car Wash Attendant Lead provides excellent customer service and supports their manager in meeting store operational, sales and profitability objectives. The Car Wash Attendant serves our customers' needs by being well trained, friendly and responsive while following company procedures and policies.

Car Wash Attendant Lead helps to serve our customers' needs and requirements, resulting in satisfied, repeat customers. They help their managers maintain inventory, cash, and forms according to company requirements. They greet and thank our customers on each visit and service our customers in a fast and friendly manner. Additionally, Car Wash Attendant Leads make sure all shift tasks are completed and assist in maintaining the Marketwash+ cleanliness and customer service standards at their location.

DUTIES & RESPONSIBIILTIES

1. Reports for work at scheduled time, with a clean, neat, well-groomed appearance and in uniform with name tag. Ready to meet and serve our customer's needs.
2. Greet every customer pleasantly, with a smile and positive attitude, and always offer ways to assist them; be prepared to explain available wash services to them; move or direct cars into the wash area and provide assistance to customers in any area concerning the car wash process so they will return to the location as a loyal customer.
3. Assist customers with the automated payment kiosk and processing of payments.
4. Ability to promote and sell the Car Wash Club and carefully install club decals to the interior of customers' vehicles.
5. Carry out visual inspection of vehicles to confirm their condition before entering the carwash area; scrub dirtier areas before entering.
6. Complete all cleaning tasks assigned such as windows, bay area, chemical room, and employee restroom/office.
7. Ensure all equipment is maintained and properly repaired when needed. Check and fill chemical levels as needed or report low levels as necessary. Be able to troubleshoot maintenance issues to keep carwash operational; call for assistance when needed.
8. Work at a rapid pace processing customer orders, supplying quick service to keep the customer's time brief so there is no line of waiting customers.
9. Provide outstanding service to customers, serve as "role model" for other employees, and make customer service a number one priority at Marketwash+ locations.
10. Monitor all areas of the property during the shift to maintain safety, cleanliness, adequate product, service standards, and integrity.
11. Know and follow all safety and environmental procedures and policies; use provided PPE.
12. Know and be able to perform every task within the station needed on shifts.
13. Complete all assigned carwash tasks and activities as required to meet company standards.
14. Help the General Manager control work hours and overtime by working assigned hours based on the location's weekly work schedule.
15. Help resolve customer complaints and problems quickly and effectively.
16. Complete all shift reports accurately, neatly and timely to meet company standards.
17. Count all cash and change accurately so your shift report forms will balance with sales and our customers and the company receive fair, honest results.
18. Maintain a calm, poised and friendly demeanor when dealing with rude customers or unpredictable situations.
19. Work independently without constant supervision to maintain a level of service that will produce great customer satisfaction.
20. Perform all tasks, such as handling large amounts of cash in a careful, organized, honest and responsible way so reports balance and are completed accurately and on time.
21. Follow all money policies and procedures including safe drop and cash drawer policies.
22. Control the use of "No Sales", "Voids" and "Canceled Sales" on your shifts.
23. Follow the company video and security procedures and policies.
24. Know enmarket's credit card and check processing procedures and follow them 100% of the time.
25. Follow all company policies and local, state and federal laws.
26. Other duties as may be assigned/needed.

Reports to: The General Manager and Assistant General Manager

Requirements:
•Must have a customer-centric, friendly, service attitude.
•Ability to stand for up to 8 hours at a time to serve customers.
•Ability to perform basic math functions (adding, subtracting, multiplying, dividing, fractions, percentages); understanding volume, pounds, etc.is required.
•Ability to stoop, bend, stretch, reach, stack, and lift inventory weighing up to 40 pounds to stock, inventory, and sell merchandise and keep the carwash/station clean/.
•Be able to see, differentiate and compute money.
•Ability to hear, understand, and respond to requests and to communicate information clearly using the English language.
•Ability to use POS (cash register and wash controls).
•Be able to work all assigned shifts.
•Must have a strong work ethic and be able to cooperate and get along with co-workers.

Additional Info:
Hiring is contingent upon eligibility to work in the U.S.

Enmarket is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Enmarket prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.

This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Enmarket is at will and constrained by the laws of the state wherein the employee performs the service for the company.

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