Counter Parts Sales Representative

4 weeks ago


Hayward, United States FleetPride Full time

* Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.

* Locate and obtain ordered part for customer from central warehouse or branch.

* Determine sales price for customers for each sale in accordance with company procedure.

* Handle warranty or defective parts for customers in accordance with company procedure.

* Write up approved charge sale in accordance with company procedure

* Special order parts on an emergency basis when necessary and appropriate.

* Process approved credits for customer when merchandise is returned.

* Maintain confidentiality of pricing lists and structures as required by company procedure.

* Answer customers questions about products, prices, availability, and product features.

* Provide customers with product catalogs.

* Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.

* Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.

* Ensure that product catalogs are current. Discard old ones and replace with new ones.

* *Oral Expression**:* The ability to communicate information and ideas in speaking so others will understand.

* *Oral Comprehension**:* The ability to understand information and ideas presented through spoken words and sentences.

* *Written Comprehension**:* The ability to understand information and ideas presented in writing.

* *Written Expression**:* The ability to communicate information and ideas in writing so others will understand.

* High School Diploma (or GED or High School Equivalence Certificate)

* Intermediate to advanced knowledge level of Windows XP (excel, word and outlook)



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