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Customer service representative

3 months ago

Mineola, United States Randstad Full time

A Call Center in Port Washington, NY is hiring a Customer Service Representative to join their team We are open to entry level and experienced customer service professionals looking to take the next step in their career in a fast paced and professional environment. In this role, you will be required to answer high volume calls and emails, while providing exceptional customer service and withholding the brand's reputation. If you are interested in this opportunity, please apply to this posting or send your resume to jenn.eng@randstadusa.com for immediate consideration

salary: $21 - $22 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School

Responsibilities

  • Provide outstanding customer support by accurately and thoroughly responding to inbound calls, e-mail inquiries and chat in order to provide information about products and services, to take orders for part replacements, or to obtain details of complaints.
  • Provide and coordinate service to customers as it relates to order inquiries and entries, product/ technical support, and issue resolution.
  • Determine root causes to issues and develop resolution action plans based on your findings, as well as interact with other departments to help drive positive customer experiences.
  • Be an active listener who can show empathy and patience in a non-scripted environment
  • Obtain and examine all relevant information and assess validity of complaints and to resolve possible causes of failure, wrong product, etc.
  • Review warranty policy terms and determine whether a particular claim is covered by warranty.
  • Prepare shipping for returned goods.
  • Assists in Returns and Replacements as needed.
  • Provide technical assistance as necessary to customers, and utilize internal resources to find resolutions when applicable.


Skills Follow-up Active Listening Telephone Etiquette Empathy Interpersonal Sensitivity ERP Adapting to Change CRM Typing Skills Basic Software Skills Basic Computer Skills Customer Service Customer support Customer Relations Client Service CUSTOMER ORDERS/SALES Order Entry High Volume Phone Calls Inbound Calls Emails Written Communication Verbal Communication
Qualifications Years of experience: 1 year Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.