Current jobs related to Customer Service and Sales Call Center Representative - Arizona City - AT&T
-
Salt Lake City, United States Enterprise Call Center Full timeJob DescriptionJob DescriptionCompany DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace. Our cloud-based technology ensures...
-
Customer Service Representative
3 weeks ago
Oklahoma City, United States Customer Labs Full timeDexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for a Customer Service Representative, National Accounts at our distribution...
-
Hiring Now
3 months ago
Johnson City, United States Advanced Call Center Technologies Full timeJob Description :Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives.In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers’ lives.You will receive paid,...
-
Customer Service Representative
3 months ago
Johnson City, United States Advanced Call Center Technologies Full timeLocation: Location: Customer Service Representative in Johnson City, TN at ACT Location * **Location:** **Experience:** Not Specified **Job Description** **Advanced Call Center Technologies** is an essential service provider. We help thousands of people every day. Now is your chance to make a significant impact. ACT is seeking **Customer Service...
-
Sales Representative
3 months ago
Phenix City, United States Alfa Insurance Sales Representative Full timeJob DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank including 3...
-
Sales Representative
2 months ago
Phenix City, United States Alfa Insurance Sales Representative Full timeJob DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank including 3...
-
Customer Service Representative
3 months ago
Johnson City, United States Advanced Call Center Technologies Full timeAdvanced Call Center Technologies is seeking Customer Service Representatives to join our team supporting the Banking and Finance industries. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed when you do! Our employees enjoy same-day pay and can be...
-
Customer Service Representative
3 days ago
Iowa City, Iowa, United States Advanced Call Center Technologies Full timeCustomer Service RepresentativeAt Advanced Call Center Technologies, we strive to create a dynamic and supportive work environment that fosters growth and success.Opportunities for Advancement: We offer a range of opportunities for career development and advancement, allowing you to take on new challenges and responsibilities.Employee Recognition and...
-
Customer Service Representative
3 months ago
Johnson City, United States Advance Call Center Technologies Full timeJob DescriptionJob DescriptionAdvanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers’ lives. You will...
-
Customer Service
3 months ago
Junction City, United States Advanced Call Center Technologies Full timeLocation: Customer Service in Junction City, KS at ACT Location * **Experience:** Not Specified **Job Description** **TEMPORARILY working from home, MUST have Internet. ACT provides computer equipment. Must be local to the Junction City, KS area** **Advanced Call Center Technologies** is an essential service provider. We help thousands of people every day....
-
Customer Service Representative
2 weeks ago
Johnson City, United States Advanced Call Center Technologies Full timeSunday, August 25, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice of the company, through positive...
-
Customer Service Representative
3 months ago
Johnson City, United States Advanced Call Center Technologies Full timeSaturday, June 22, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice of the company, through positive...
-
Customer Service Representative
3 months ago
Johnson City, United States Advanced Call Center Technologies Full timeSaturday, June 22, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice of the company, through positive...
-
Customer Service Representative
2 weeks ago
Johnson City, United States Advanced Call Center Technologies Full timeSunday, August 25, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice of the company, through positive...
-
Call Center Customer Service Representative
1 month ago
Jersey City, United States Enlightened, Inc. Full timeJob DescriptionJob DescriptionPOSITION SUMMARY:The Customer Service Center Representative will serve as the initial point of contact for PATH riders who require support, utilizing specific support procedures and troubleshooting tools. The main responsibility of this role is to resolve problems and issues of incoming phone calls and emails from PATH...
-
Customer Service Representative
5 hours ago
Atlantic City, New Jersey, United States Ocean Casino Resort Full timeAbout the RoleThe Reservations and Call Center Representative is a key member of our Ocean Casino Resort team, responsible for delivering exceptional customer experiences and promoting our products and services.Key ResponsibilitiesAnswering inbound calls in a fast-paced, sales-oriented environment, handling transactions ranging from account inquiries to...
-
Call Center Representative
1 month ago
Kansas City, United States Vibes And Verbs Full timeJob DescriptionJob DescriptionAbout Vibes & Verbs:Welcome to Vibes & Verbs, where words come alive and stories take flight. We are a dynamic copywriting company passionate about crafting compelling content that resonates with audiences and drives results for businesses worldwide.Vibes & Verbs, a dynamic copywriting company based in Kansas City, is seeking a...
-
Customer Service
1 week ago
Johnson City, United States Advanced Call Center Technologies Full timeJob DescriptionJob DescriptionAdvanced Call Center Technologies is seeking Customer Service Representatives to join our team. Do you love helping others? If so, apply now for an instant interview or text 51893 to join our Talent Network!We offerOpportunities to advance withinFlexible schedulesTremendous bonus opportunitiesFantastic Supervisors and a Positive...
-
Inbound Customer Service Agent
2 months ago
Johnson City, United States Advanced Call Center Technologies Full timeLocation: Location: Inbound Customer Service Agent in Johnson City, TN at ACT Location * **Location:** **Experience:** Not Specified **Job Description** **Advanced Call Center Technologies** is an essential service provider. We help thousands of people every day. Now is your chance to make a significant impact. ACT is seeking **Customer Service...
-
Customer Service Sales Associate
1 week ago
Arizona City, Arizona, United States Rent-A-Center Full timeRetail Sales Representative Position:We are looking for a dedicated individual to fill the role of a retail sales representative. This position involves delivering outstanding customer service and ensuring customer satisfaction. The ideal candidate will have excellent communication skills to enhance the shopping experience, fostering a friendly and...
![AT&T](https://media.trabajo.org/img/noimg.jpg)
Customer Service and Sales Call Center Representative
2 months ago
Job Description:
This job reports to our 1355 W University Dr Mesa, AZ 85201 location. If considered, you must be able to report to this location.
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit
Take the lead at the frontline of our company in a hybrid role that works in center and from home. In this multifaceted role, you’ll assist with telephone and virtual customer interactions working in center 3-4 days weekly and remotely from home 1-2 days weekly. You’ll utilize various tools and systems (telephone, e-email, e-care, correspondence, TTY and online chat) for this WFH Hybrid role. You’ll proactively evolve to meet customers’ needs and competitive demands. Success will depend upon your in-depth knowledge of AT&T’s products and services and your ability to provide effective resolutions.
Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments. You’ll also engage third party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking and rendering issues to assist in various root cause eliminations.
In addition to these duties, you’ll be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan and feature matters.
WFH Requirements:
You will need verified internet service with minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the equipment you’ll need to get started (keyboard, monitor, computer, mobile device, etc.)
Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you’ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
We prefer that you have:
At least one year customer service experience
Call Center experience
Advanced typing/keyboarding skills
What you can look forward to
Paid training you’ll complete from in-center and home, and additional resources to support you. Our Premier Service Consultant earn $ 19.61/hr + up to $2070 i n commissions monthly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision
coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone What we’re looking for
Call center or customer service experience
Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
Ability to work onsite in one of our call centers.
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Watch this video and apply today #virtualjob #virtualwork. .
The Premier Service Consultant (Hybrid)
assists customers with questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and virtual customer contacts while working in center 3-4 days weekly and remotely from home 1-2 days weekly. Coordinates with all sales channels for retention efforts on existing customer base. May sell products and services offered by the Company. May resolve inquiries received via telephone, e[1] mail, e-care, correspondence, TTY, and on-line chat. Customer interaction may result from a variety of contact methods, including but not limited to direct calls from customers, transferred callers or the resolution of trouble tickets. Responsibilities within the Premier Service Consultant (Hybrid) role may also include those that require additional training in other areas within the broad duties of general customer care once competency has been demonstrated. By way of example, these may include but are not limited to sales, saves, retention, high value customers, billing and adjustment teams, advanced technical support, and/or collections work. Exhibits in-depth knowledge of all products, services, rate plans, feature bundles, and offers to provide best solution options and totally resolve customer issues. Develops a proven track record of resolving issues and retaining customers. Performs other duties as assigned by management.
It is critical & significant to recognize & provide for the following:
The AT&T environment is constantly evolving to meet customer and competitive demands and will continue to do so; we need the flexibility to evolve with it.
Customer interactions that are viewed as requiring “specialized” skills today may be mainstreamed tomorrow as we continue to drive tools and technology to enable first call resolution at the frontline.
Training content, call types and responsibilities may change over time at the discretion of the company as the business evolves and our technology & tools advance.
Continued investment will be made in the self-service options we provide to our customers, eliminating the need for the customer to call in for service and allowing customers to self-service in additional areas.
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
The essential functions listed below are representative of duties performed by this job title. Duties generally may include but are not limited to the following:
Answers customer/client requests or inquiries concerning services and products and reports problem areas.
Utilizes various systems and tools to initiate to assist and service customers.
Continually maintains working knowledge of all company products, services and promotions.
Make recommendations according to customer’s needs.
Utilizes operational systems to process purchases of all products and services.
Handles inquiries from customers related to billing, rate plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc.
Handles credit checks, service activations and changes, and receivables
management/collections
May sell all services and products offered by the Company; handles inquiries on data products, services, billing and troubleshooting.
May handle WLNP, relocations, combined bill support, after hour inquiries, and pre[1] paid service.
Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Provides support for products and services offered by the Company.
Assists customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.
Handles less routine & repetitive matters and more complex troubleshooting scenarios.
Identifies, tracks & trends issues to assist in root cause elimination.
Proactively engages T3 support (network and IT) to address & resolve issues.
Engages third party vendors and suppliers as needed to address service faults & provide customer resolution.
Remains proficient in all billing, rate plan and feature matters.
Able to communicate effectively, both verbally and in writing.
Ability to engage in center or virtually with management as needs of the business require.
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
Administer system functions on all opening, closing, and balancing procedures according to finance guidelines.
May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and workstation.
Handles executive escalations to the office of the president as well as any other escalation as directed by management.
Handles regulatory escalations.
Demonstrates proficiency in all billing and technical matters to efficiently assist customers & resolve the escalation.
Coordinates effectively with other departments as needed to resolve customer issue.
Communicates effectively and timely to regulatory agencies as required per service level agreements.
PREFERRED QUALIFICATIONS :
At least one-year customer service experience preferred.
Call Center experience preferred.
Advanced Typing/keyboarding skills preferred.
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday hours.
Be available, accessible, and accountable and technical/roaming support inquiries, and other duties as required.
Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and workstation.
Handles executive escalations to the office of the president as well as any other escalation as directed by management.
Handles regulatory escalations.
Demonstrates proficiency in all billing and technical matters to efficiently assist customers & resolve the escalation.
Coordinates effectively with other departments as needed to resolve customer issue. –
Communicates effectively and timely to regulatory agencies as required per service level agreements.
JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday hours.
Be available, accessible, and accountable to receive notifications related to unique scheduling needs (e.g., unexpected volume spikes, disaster recovery, etc.) as determined by the Company.
Be available, accessible and ready to work during established work schedules, e.g., on phone/available status in accordance with adherence measures as determined by the Company.
Occasional overtime may be required.
Ability to complete all required training in center or in a virtual environment inclusive of required knowledge checks as determined by the Company.
Be available, accessible, and accountable to participate in required security awareness training and testing (e.g., able to understand and validate knowledge of company requirements, compliance, and policies) as determined by the Company.
Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, home inspection of workspace, etc.) as determined by the Company.
Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools as determined by the Company.
Follow WFH logistics guidelines (e.g., equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies and processes, etc.) as determined by the Company.
Be available, accessible, and accountable to follow technical support processes (e.g., setup, troubleshooting, escalations, communications, etc.) as determined by the Company.
Be available, accessible, and accountable to participate in recurring management routines as determined by the Company. These in center or virtual meetings and routines may include, but are not limited to, attendance and participation at all required and ad hoc meetings (e.g., team huddles, coaching, disciplinary actions, training, investigatory meetings, grievances, etc.). These in center or virtual actions will take place via a variety of methods as technology allows and is developed, and may include telephone, teleconference software, video conference, messaging software, etc. as determined by the Company. Maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., in-center and remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) as determined by the Company.
Be available and accountable to regularly (e.g., daily, weekly, etc.) access performance management tools and review individual performance (e.g., dashboards, reports, etc.) as determined by the Company.
Be available, accessible, and accountable to participate in interaction and
communication-related
policies, processes, and audits inclusive of all work time not just interactions directly with customers. (e.g., remote desktop observation call and screen recordings, live webcam monitoring, in-center side-by-sides, chat audits, etc.) as determined by the Company.
Be available, accessible, and accountable to participate in manual and automated remote monitoring policies and practices (e.g., voice and screen recordings, desktop observation without notification, voice and chat analytics, real-time agent feedback inclusive of automated intelligence tools, etc.) to identify and address training, coaching, and quality opportunities as determined by the Company.
Be accountable to participate in and follow all organization-wide and WFH-specific published policies (e.g. Code of Conduct, Time Keeping Policy, etc.) as determined by the Company.
Must meet Minimum workspace requirements including verified internet service with upload/download ability as determined by the Company and established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
PHYSICAL REQUIREMENTS : Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business.
BASIC QUALIFICATIONS TESTS:
Applicants will be expected to pass any assessments or tests associated with the position.
TRAINING:
Classroom and/or virtual training as dictated by needs of the business (e.g. in other areas within the broad duties of general customer care once competency has been demonstrated).
On-the-job training
Weekly Hours:
40
Time Type:
Regular
Location:
Mesa, Arizona It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
#J-18808-Ljbffr