Quality Assurance Analyst

1 day ago

Port Monmouth, United States Hackensack Meridian Health Full time
Description:

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. Its also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

At Hackensack Meridian Health at Home, we recognize our full- and part-time benefit eligible team members by offering a Total Rewards package including comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement as well as an investment in your future with a 401(k) match and Tuition Reimbursement. Per Diem team members are eligible to participate in the 401(k) match and Travel Reimbursement. At www.TeamHMH.com, youll find the information, resources and tools that will help you to be successful at HMH. From great benefits and innovative wellness programs, to robust learning and development opportunities, we continue to cultivate an exceptional work environment where you can do the kind of work that leads to fulfillment and professional growth.

Responsibilties:

The Quality Assurance Analyst is responsible for identifying areas of improvement specific to each DME & Infusion areas and working with department leaders to address them. This position also supports the Revenue Cycle Management (RCM) Staff with Sales Order Confirmation and other various projects. Additionally, this position assists with accreditation and certification preparation/compliance as well as other quality initiatives in sustaining the organization's performance improvement work plan.

  • Identifies improvement priorities specific to each DME & Infusion areas taking into consideration regulatory & accreditation requirements of relevant agencies such as CMS, New Jersey Board of Pharmacy, New Jersey Board of Respiratory Care and The Joint Commission.
  • Conducts appropriate Sales Order reviews to assess compliance with process, conformity to the prescribers order and insurance regulatory standards. Identifies quality measure trends and improvement opportunities. Reports and addresses deficiencies with Customer Service / Intake Supervisor(s).
  • Assists with staff training and education related to quality initiatives. Develops methods of engaging and developing team members in the work of quality initiatives and improvement measures based on business trends.
  • Utilizes the Brightree Scorecard & Executive Dashboard features to identify and drive improvements reviewed and approved by DME & Infusion Senior Leadership.
  • Monitors metrics and KPIs established by DME & Infusion Senior Leadership to accurately demonstrate improvement in quality across the DME & Infusion divisions. Effectively trend performance data over time against internal and external benchmarks to identify improvement opportunities, and progress.
  • Identifies patterns and deficiencies & reports to department leaders. Assists Customer Service Supervisor with staff education and training utilizing examples of errors discovered in order quality review.
  • Assists department leaders with team member mentoring of Customer Service Representatives, Delivery Technicians and Accounts Receivable Coordinators through education based in quality review projects.
  • Organize and assist with reporting for quarterly performance improvement activities and initiatives.
  • Performs DME & IV sales order confirmations in Brightree EMR following the steps outlined in the Pre-Bill Review and Confirmation Process Job-aid document. Identify deficiencies in pricing / HCPCS coding and work with RCM management to correct these issues before confirmation. Utilize the sales order error custom fields to log order intake errors found at the time of confirmation.
  • Confirms and monitors Pickup & Exchange orders to ensure they are all processed in a timely manner.
  • Identifies serialized equipment that is due for routine preventive maintenance. Enters a service request Sales Order for this maintenance and logs the maintenance performed using the Brightree Item Maintenance reporting feature.
  • Reconciles rental equipment with mismatched serial numbers. Contacts patients as needed when serial numbers are incorrectly recorded. Assists patients with identifying where the serial number is located on each piece of equipment.
  • Assists with equipment troubleshooting calls.
  • Monitors and resolves unconfirmed sales orders utilizing the Sales Order Work List.
  • Conducts daily audits of Delivery Technician completed deliveries to make certain they have properly completed all necessary forms. Uses this as a training tool to re-educate staff as needed.
  • Assists other staff members as needed, by completing various tasks as requested (i.e., coordinates deliveries/pickups with Patient Service Techs). Assures that tasks are completed in an accurate and timely manner.
  • Coordinates work to achieve maximum productivity and efficiency. Consistently demonstrates the ability to organize the workday and recognizes and establishes priorities to make maximum use of downtime.
  • Other duties and/or projects as assigned. Demonstrate flexibility with job responsibilities in all areas.
  • Adheres to HMHs Organizational competencies and standards of behavior.
  • Lifts a minimum of 10 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 2 hours a day.

Qualifications:

Education, Knowledge, Skills and Abilities Required:

  • Associates Degree with demonstrated relevant experience
  • Minimum of ten (10) years of experience in DME & IV operations
  • Strong Customer Service Skills
  • Proven leadership qualities

Education, Knowledge, Skills and Abilities Preferred:

  • Bachelors degree or higher
  • Knowledge of Brightree, Transport Manager, Parachute Health and EPIC
  • Performance improvement experience.
  • Understanding of The Joint Commission and other regulatory standards.
Required Preferred Job Industries
  • Other

  • Quality Assurance Specialist

    1 day ago

    Port Huron, Michigan, United States TRIGO Global Quality Solutions Full time

    Job OverviewTRIGO Global Quality Solutions is seeking a highly skilled Quality Inspector to join our team in Port Huron, MI. As a Quality Inspector, you will be responsible for ensuring the quality of manufactured parts and products, while maintaining a safe and healthy work environment.Key ResponsibilitiesConduct inspections and tests to ensure products...

  • Quality Assurance Manager

    2 weeks ago

    Monmouth, Illinois, United States Hansen Agri-PLACEMENT Full time

    Job Title: Quality SupervisorHansen Agri-PLACEMENT is seeking a highly skilled Quality Supervisor to join their team in a food processing company.Job Summary:The Quality Supervisor will be responsible for supervising and maintaining a Quality Control Laboratory with staff capable of performing analytical procedures required for the operation of a food...

  • Quality Assurance Specialist

    1 week ago

    Port Huron, Michigan, United States TRIGO Global Quality Solutions Full time

    Job Title: Quality InspectorTRIGO Global Quality Solutions is seeking a Quality Inspector to join our team in Port Huron, MI.Job SummaryWe are looking for a detail-oriented and organized individual to provide quality services and support for all missions assigned to a manufacturing or warehouse site while ensuring a healthy and safe work environment.Key...

  • Quality Assurance Specialist

    3 days ago

    New Port Richey, Florida, United States Raye IT Consulting Full time

    Job Title: QA AnalystRaye IT Consulting, LLC is a leading IT consulting and technology firm that delivers mission-critical programs and support to the Federal Government and large agencies. With over 20 years of experience, we specialize in program and project management, capital planning, and IT investment portfolio management.Job SummaryWe are seeking an...

  • Senior Quality Assurance Specialist

    3 days ago

    New Port Richey, Florida, United States TechnoGen Full time

    QA Analyst Senior Job DescriptionWe are seeking a highly skilled QA Analyst Senior to join our team at TechnoGen. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality of our software products.Key Responsibilities:Develop and maintain test automation frameworks to ensure efficient and effective testing.Design...

  • Quality Assurance Specialist

    3 weeks ago

    Monmouth Junction, New Jersey, United States Paragon Staffing, LLC Full time

    Job SummaryWe are seeking a Quality Assurance Auditor to join our team at Paragon Staffing, LLC. As a Quality Assurance Auditor, you will be responsible for ensuring that products meet established standards of appearance or performance.Key ResponsibilitiesEvaluate and provide exposure minimization to defects by assessing part quality, process quality, and...

  • Clinical Quality Assurance Director

    19 hours ago

    Monmouth Junction, New Jersey, United States BioSpace, Inc. Full time

    Job SummaryTris Pharma, Inc. is seeking a highly experienced Clinical Quality Assurance Director to provide strategic leadership and direction for Clinical Quality Assurance Operations. The successful candidate will ensure compliance with regulatory standards and drive implementation and continuous improvement of Good Clinical Practices (GCPs).The ideal...

  • Quality Assurance Specialist

    3 weeks ago

    Port Huron, Michigan, United States Michigan Metal Coatings Company Full time

    Job Title: Quality Assurance CoordinatorWe are seeking a detail-oriented Quality Assurance Coordinator to play a pivotal role in ensuring our products meet the highest standards.Job Summary:The Quality Assurance Coordinator will coordinate quality control efforts across various departments, assist with root cause analysis, and work directly with customers to...

  • Spanish Bilingual Quality Assurance Specialist

    1 day ago

    Port Saint Lucie, Florida, United States AllianceOne Incorporated Full time

    Job OverviewAs a Spanish Bilingual Quality Assurance Analyst at AllianceOne Incorporated, you will play a critical role in ensuring the highest level of customer satisfaction and quality in our contact center operations.Key Responsibilities:Monitor interactions to ensure customer and client needs are metConduct internal monitoring based on company and daily...

  • Quality Assurance Specialist

    3 weeks ago

    Port Huron, Michigan, United States Michigan Metal Coatings Company Full time

    Job SummaryWe are seeking a detail-oriented Quality Assurance Coordinator to play a pivotal role in ensuring our products meet the highest standards. As a key member of our quality team, you will coordinate quality control efforts across various departments, assist with root cause analysis, and work directly with customers to resolve quality-related...

  • Quality Assurance Specialist

    2 days ago

    Port Washington, Wisconsin, United States KMC Stampings Full time

    Job Title: Quality Assurance InspectorKMC Stampings is a leading metal fabricator with a strong commitment to quality and continuous improvement. Our team is dedicated to providing exceptional service and support to our customers.Job Summary:We are seeking a highly skilled Quality Assurance Inspector to join our team. The successful candidate will be...

  • Quality Assurance Specialist

    2 days ago

    Port Angeles, Washington, United States SEEK CareersStaffing Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Inspector to join our team. As a key member of our quality team, you will be responsible for ensuring the highest level of quality in our products.Key Responsibilities:Verify product measurements and dimensions to ensure accuracy and conformance to specifications.Inspect parts and products for...

  • Quality Assurance Specialist

    1 day ago

    Port Saint Joe, Florida, United States Butterball Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Facilitator to join our team at Butterball, LLC. As a key member of our Quality Assurance department, you will play a critical role in ensuring the quality and safety of our products.Key ResponsibilitiesPerform daily quality assurance activities to ensure products meet stated requirements.Monitor...

  • Director/Senior Director Clinical Quality Assurance

    1 month ago

    Monmouth Junction, United States Tris Pharma Full time

    Tris Pharma, Inc. (www.trispharma.com) is a leading privately-owned biopharmaceutical company in the U.S. with a focus on development and commercialization of innovative medicines that address unmet patient needs. We have more than 150 US and International patents including applications and have marketed several branded and generic products in the U.S., have...

  • Quality Assurance Specialist

    3 days ago

    Port Saint Joe, Florida, United States Butterball Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Facilitator to join our team at Butterball, LLC. As a key member of our Quality Assurance department, you will play a critical role in ensuring the safety and quality of our products.Key ResponsibilitiesPerform daily quality assurance activities to ensure products meet stated requirements.Monitor...

  • Quality Assurance Director

    4 weeks ago

    Port Deposit, Maryland, United States Stellar Innovations Full time

    Job Title: Quality Management ManagerWe are seeking a highly skilled Quality Management Manager to join our team at Stellar Innovations. As a key member of our organization, you will be responsible for leading our quality management department and driving innovative processes to ensure the highest standards of quality in our products and...

  • Quality Assurance Specialist

    2 days ago

    Port Angeles, Washington, United States SEEK Careers Staffing Full time

    Job Title: QA InspectorJob Summary:We are seeking a highly skilled QA Inspector to join our team at SEEK Careers Staffing. As a QA Inspector, you will be responsible for ensuring the quality of our products by conducting inspections and providing feedback to the production team.Key Responsibilities:Conduct inspections of products to ensure they meet quality...

  • Quality Assurance Manager

    3 weeks ago

    Port Hueneme, California, United States Insight Global Full time

    Job Title: Quality Control ManagerWe are seeking a highly skilled Quality Control Manager to oversee a renovation build project in a federal setting. The ideal candidate will have a strong background in quality control and assurance, with a minimum of 5 years of experience working on federal construction projects.Key Responsibilities:Develop and implement...

  • Quality Assurance Specialist

    3 days ago

    Port Sulphur, Louisiana, United States Espo Corporation Full time

    Quality Completions SpecialistThe Espo Corporation is seeking a skilled Quality Completions Specialist to join our team. As a key member of our project team, you will be responsible for setting up, tracking, and documenting the completions database. Your success will depend on your ability to interface effectively with project engineers, vendors,...

  • Quality Assurance Inspector

    2 weeks ago

    Port Washington, Wisconsin, United States KMC Stampings Full time

    Job OverviewKMC Stampings is a leading metal fabricator with a strong focus on continuous improvement. With over 115 years of experience in southeastern WI, we offer a family-friendly environment with a safe and supportive atmosphere.Key Responsibilities:Develop and implement quality control processes to ensure accurate measurements and defect-free...