Lead Cloud Infrastructure Engineer

Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.4+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse Super’—Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course. We are proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Located at our office in Naperville, IL or Mt. Laurel, NJ, our office environment is a key driver of our company culture and employee experience. A regular in-office HYBRID model is required (generally in office Tues/Wed/Thurs. and remote M & F). Position Summary Lead Cloud Infrastructure Engineer is responsible for being hands on and leading the team Design, implement, and manage AWS/Azure cloud-based infrastructure and services. Develop automation scripts and tools for provisioning, monitoring, and managing cloud resources. Ensure the security, scalability, and reliability of cloud infrastructure and services. Collaborate with cross-functional teams to design and implement cloud solutions that meet business requirements. Responsibilities • Stay current with AWS/Azure cloud services, tools, and best practices, and recommend new technologies and approaches to improve cloud infrastructure. • Design Azure / AWS cloud Application Architecture, deploy, and manage Azure cloud-based infrastructure and services. • Provide Application observability, failure mode analysis and plan for disaster recovery. • Troubleshoot and resolve issues related to cloud infrastructure and services. • Implement best practices for cost optimization and resource utilization in the AWS/Aure environment. • Define Devops standards and implement CI/CD pipeline using Terraform, Azure DevOps, Git and Jenkins • Provide strategic technology direction and leadership to the business, overseeing technology projects and driving the planning and implementation of the technology infrastructure. • Guide company decision-making regarding the adoption of appropriate technologies, execution roadmaps, and the timing for phasing out existing technologies. • Foster a culture of standards awareness and continuous education among personnel to ensure consistent adherence to infrastructure policies, standards, and guidelines. • Develop guidelines and standards for Public and Private Cloud Infrastructure Architecture, emphasizing best practices in infrastructure and security within a centralized management model. • Create implementation roadmaps that align with business requirements and minimize disruptions during the transition to the target state. • Collaborate with various teams (application, data, security, and infrastructure) to define high-level plans for infrastructure solutions, while evaluating their impact against established standards. • Partner closely with delivery and operational teams to integrate follow Industry standards into the application development and operations lifecycle. • Assist in designing governance activities to ensure compliance with enterprise infrastructure architecture norms. • Offer consultation on projects where technology standards are not yet defined or where efforts are falling short of meeting business requirements. • Evaluate vendors, applications, and services by collaborating with key stakeholders to establish criteria aligned with business needs. We're Excited if This is You Experience and Qualifications of the Role • 10+ years of IT experience with over 5 years as a Cloud Infrastructure Architect and/or Engineer, with an additional 2+ years focused on designing cloud frameworks or implementing cloud infrastructure. • Extensive involvement in large-scale enterprise public and private cloud projects, from ideation to the final production product, spanning 5+ years. • 3+ years of experience in application and/or infrastructure solution architecture. • 5+ years of hands-on experience building cloud infrastructure across all Cloud Service Providers or equivalent products and services. • Balancing long-term strategic objectives with short-term tactical imperatives. • Proficiency in applying enterprise technology frameworks such as TOGAF and Zachman. • Familiarity with the Zero Trust Architecture framework, NIST framework, and practical application of these frameworks to infrastructure technology. • Demonstrated expertise in developing multi-tier and cross-platform architecture plans, including enterprise workflows and distributed architecture. • Understanding of Infrastructure as Code, Automation, and Orchestration within all Cloud Service Providers. • Experience deploying web and service-based applications in both Windows and Linux environments. • Background in IT infrastructure, including datacenter computing, storage, networking, hyperconverged technologies, backups, monitoring, server OS, and databases. • Working knowledge of best practices and capabilities across all Cloud Service Providers. • Proficient in managing current state to future state infrastructure roadmaps. Computer Skills Needed to Perform this Job Proficiency in AWS, Azure cloud Architecture, Terraform, DevOps, DataDog and Administration Certificates, Licenses, Registrations • AWS Cloud Solution Engineer Education Bachelor's Degree in Computer Science (Preferred) Action Oriented -

Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Customer Focus -

Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity -

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive For Results -

Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Functional / Technical Skills -

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Interpersonal Savvy -

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Organizational Agility -

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

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