Customer Service Return Agent

2 months ago

Albuquerque, United States Enterprise Mobility Inc Full time
Overview

Enterprise, National and Alamo have a full time Return Agent position open at the Albuquerque Airport This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions.

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees

**This position is based at our location in Albuquerque Airport (ABQ) at 87106**

**This position pays up to $15/ hour plus incentives**

** Apart from religious observances, must be available to work full time, 40 hours/week for the following schedule:

Monday 10m-6pm

Tuesday OFF

Wednesday OFF

Thursday 10am-6pm

Friday 10am-6pm

Saturday 10am-6pm

Sunday 10am-6pm

Responsibilities
  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
    Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Complete return transactions with 100% accuracy.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Management reserves the right to modify, change or delete duties assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must have a valid driver's license with no more than two moving violations and/or at fault accidents on driving record in the past three years.
  • Must not have any drug or alcohol related conviction on MVR in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observances, must be available to work 40 hours/week including days, holidays, nights and weekends on one fo the schedules listed in the posting
  • Minimum 6 months of customer service experience

  • Customer Service Return Agent

    4 weeks ago

    Albuquerque, United States Enterprise Holdings Full time

    Overview: Enterprise, National and Alamo have a full time Return Agent position open at the Albuquerque Airport! This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional,...

  • Customer Service Representative

    2 weeks ago

    Albuquerque, New Mexico, United States Enterprise Holdings Full time

    Customer Service Return AgentAt Enterprise Holdings, we're committed to delivering exceptional customer experiences. As a Customer Service Return Agent, you'll play a vital role in ensuring our customers have a seamless and satisfying experience when returning their rental vehicles.Key Responsibilities:Greet customers with a smile and provide personalized...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Enterprise Holdings Full time

    Job Title: Customer Service Return AgentEnterprise Holdings is seeking a highly skilled and customer-focused Customer Service Return Agent to join our team at the Albuquerque Airport. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring a seamless rental car return experience.Key...

  • Customer Service Representative

    2 weeks ago

    Albuquerque, New Mexico, United States Enterprise Holdings Full time

    Customer Service Return AgentOverview:We are seeking a highly skilled and customer-focused Customer Service Return Agent to join our team at the Albuquerque Airport. As a key member of our team, you will be responsible for providing exceptional service to our customers during the rental car return process.Key Responsibilities:Provide professional and...

  • Customer Service Representative

    3 days ago

    Albuquerque, New Mexico, United States Enterprise Holdings Full time

    Job Summary:We are seeking a highly skilled and customer-focused Rental Car Return Agent to join our team at the Albuquerque Airport. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring a seamless rental car return experience.Key Responsibilities:Greet customers and provide a warm welcomeReview...

  • Customer Service Representative

    1 week ago

    Albuquerque, New Mexico, United States Enterprise Holdings Full time

    Job Summary:We are seeking a highly skilled and customer-focused Rental Car Return Agent to join our team at the Albuquerque Airport. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring a seamless rental car return experience.Key Responsibilities:Provide friendly and efficient service to customers...

  • Customer Service Agent

    2 weeks ago

    Albuquerque, New Mexico, United States LQ Digital Full time

    New Call Center in AlbuquerqueLQ Digital is a performance marketing agency with a single mission: To help brands grow by acquiring their best customers. With more than 15 years behind us and nearly 200 employees across the US, our new presence in New Mexico will fuel our future growth. We're seeking enthusiastic agents to join our team.You'll be a great fit...

  • Customer Service Representative

    2 days ago

    Albuquerque, New Mexico, United States Carlos Salazar - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will play a vital role in helping customers manage the risks of everyday life, recover from the unexpected, and realize their dreams.ResponsibilitiesEstablish and maintain strong customer...

  • Customer Service Representative

    2 weeks ago

    Albuquerque, New Mexico, United States Theresa Saiz-Wilmert - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative on our State Farm Agent team, you will play a vital role in building and maintaining strong relationships with our customers. Your excellent communication skills and customer-focused approach will enable you to educate customers about insurance options and develop leads to drive business growth.Key...

  • Customer Service Representative

    1 month ago

    Albuquerque, New Mexico, United States Carlos Salazar - State Farm Agent Full time

    Job OpportunityWe are seeking a dedicated and customer-focused individual to join our team as a Customer Relations Representative at Carlos Salazar - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.Key Responsibilities:Establish...

  • Customer Service Ambassador

    2 weeks ago

    Albuquerque, New Mexico, United States Erin Carnett - State Farm Agent Full time

    Job OverviewAs a valued member of the Erin Carnett - State Farm Agent team, you will play a vital role in delivering exceptional customer experiences that drive the growth of our successful insurance agency. Your attention to detail, strong communication skills, and passion for helping others make you an ideal fit for this role. You will have the opportunity...

  • Customer Service Representative

    2 weeks ago

    Albuquerque, New Mexico, United States Carlos Salazar - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences that drive business growth.Key ResponsibilitiesEstablish and maintain strong relationships with customers,...

  • Life Insurance Agent Position

    4 weeks ago

    Albuquerque, New Mexico, United States Rudy Herrera - State Farm Agent Full time

    Job OverviewState Farm Insurance Agent located in Albuquerque, NM is seeking a motivated and career-oriented professional to join their team. As a State Farm team member for Rudy Herrera - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Insurance Customer Service Representative

    2 weeks ago

    Albuquerque, New Mexico, United States Theresa Saiz-Wilmert - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member.Job ResponsibilitiesEstablish and maintain strong customer relationships through regular communication and follow-up.Use a customer-centric approach to educate customers about insurance options and develop leads.Market and...

  • Aviation Service Agent

    1 month ago

    Albuquerque, New Mexico, United States Signature Flight Support Corporation Full time

    Job Title: Ramp Service AgentJob Summary: We are seeking a highly skilled and detail-oriented Ramp Service Agent to join our team at Signature Flight Support Corporation. As a Ramp Service Agent, you will be responsible for providing exceptional customer service to our clients while ensuring the safe and efficient operation of our ground support equipment...

  • Customer Service Liaison

    2 weeks ago

    Albuquerque, New Mexico, United States Presbyterian Medical Services Full time

    Job Title: Contact Center Agent IIAt Presbyterian Medical Services, we are seeking a highly skilled and customer-focused Contact Center Agent II to join our team.Job Summary:This role serves as a liaison between our organization and current and potential health center customers. The successful candidate will perform a variety of duties, including patient...

  • Customer Service Representative

    4 days ago

    Albuquerque, New Mexico, United States Erin Carnett - State Farm Agent Full time

    ROLE DESCRIPTION: Erin Carnett - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are seeking a highly organized and detail-oriented individual to contribute to a positive and productive workplace.Responsibilities:Greet clients warmly in person and over the phone, directing them to the appropriate...

  • Customer Service Agent

    3 weeks ago

    Albuquerque, United States Advanced Air , LLC Full time

    DescriptionWho We Are: Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on demand charter. Today, Advanced Air has 16 aircraft, operated in...

  • Customer Service Representative

    3 weeks ago

    Albuquerque, New Mexico, United States Presbyterian Medical Services Full time

    Job Title: Contact Center AgentAt Presbyterian Medical Services, we are seeking a highly skilled and motivated Contact Center Agent to join our team. As a Contact Center Agent, you will play a critical role in providing exceptional customer service to our patients and clients.Job Summary:This position works directly with Contact Center management to support...

  • Customer Relations Specialist

    1 week ago

    Albuquerque, New Mexico, United States Theresa Saiz-Wilmert - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative with Theresa Saiz-Wilmert - State Farm Agent, you will play a key role in building and maintaining strong relationships with customers. Your primary responsibility will be to establish trust and provide exceptional customer service, ensuring that customers feel valued and supported throughout their insurance...