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Customer Service Return Agent

2 months ago

Albuquerque, United States Enterprise Holdings Full time

Overview:

Enterprise, National and Alamo have a full time Return Agent position open at the Albuquerque Airport This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions.

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees

**This position is based at our location in Albuquerque Airport (ABQ) at 87106**

**This position pays up to $15/ hour plus incentives**

** Apart from religious observances, must be available to work full time, 40 hours/week for the following schedule:

Monday 4am-12pm

Tuesday OFF

Wednesday OFF

Thursday 4am-12pm

Friday 4am-12pm

Saturday 4am-12pm

Sunday 4am-12pm

Responsibilities:
  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
    Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Complete return transactions with 100% accuracy.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Management reserves the right to modify, change or delete duties assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications:
  • Must have a valid driver's license with no more than two moving violations and/or at fault accidents on driving record in the past three years.
  • Must not have any drug or alcohol related conviction on MVR in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observances, must be available to work 40 hours/week including days, holidays, nights and weekends on one fo the schedules listed in the posting
  • Minimum 6 months of customer service experience