Patient Services Coordinator

12 hours ago


St Paul, United States Fairview Health Services Full time

OverviewWe have an exciting opportunity to serve patients across 25 rehab outpatient sites throughout the metro area Join our flexible workforce team as a patient services coordinator (PSC) and be part of M Health Fairview Rehabilitation Services across multiple locations in the twin cities. The PSC is responsible for scheduling and re-scheduling patients and may serve as the primary receptionist for the department/program. This role creates the "first impression" with guests (patients or visitors) through the check-in/out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the outstanding patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner. The PSC also performs a variety of clerical functions.FTE 1.0, authorized for 80 hours per pay period.Schedule: Monday - Friday with variable start times, 6:30am - 6:30pm (8-hour or 10-hour shifts).Travel to 25 sites in the metro As far north as Elk River and as far south as Lakeville.Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and moreM Health Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab's continuing education program offers continuing education courses per year at no cost to employees. Responsibilities Job DescriptionComplete scheduling functionsDemonstrates excellent customer service skillsProduces efficient and accurate schedules and associated reportsRecords and updates schedule changes accurately, communicating changes to all involved staffSeeks out solution to time conflicts directly through parties involved and other available resourcesScans pertinent documents into the patient recordInforms patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancellingComplete clerical and reception dutiesAnswers, screens, and responds to telephones callsReviews and routes scans, faxes, inter-departmental or postal service mailTakes and leaves concise messages for patients and responds as requestedMakes new patient packetsPulling and tallying dataWord processingReport developmentDevelop and implement office/department procedures to maintain systems and recordsOrder supplies and monitors par levels for the departmentLocates and orders repairs and service requestsMaintains databases, files and records on a regular basis according to established procedureCompletes the Medicare and Medical Assistance certification, as applicableChecking in patientsFacilitate all vital paperworkAcquire all necessary patient consent and delivers privacy and bill of rights informationCapture patient demographicAcquire necessary signaturesEnsuring waiting room and front desk appearance is professional and cleanDemonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population servedPartner with patient care giver in care/decision makingCommunicate in a respective mannerEnsure a safe, secure environmentIndividualizes plan of care to meet patient needsModifies clinical interventions based on population servedProvides patient education based on as assessment of learning needs of patient/care giver QualificationsPreferred Vocational/Technical training and/or Associate's degree 1+ years' experience as a scheduler/administrative assistant in a healthcare setting EEO StatementEEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status



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