Service Desk Technician
3 weeks ago
Service Desk Technician (Night Shift) On-Site Arlington, VA Full-Time Vamonos IT is seeking an experienced Service Desk Technician (Night Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. This role is largely responsible for providing operational support services to the CISA organization end users. We are looking to fill a need to have a highly competent and highly motivated individual in this role. Responsibilities Provide remote computer support. Owning, tracking and resolving Information Technology (IT) incidents and requests. Fulfilling requests and resolving incidents on a daily basis to ensure service-related issues are identified and resolved within established Service Level Objectives (SLO's). Create, document, and maintain support tickets in the ticketing system, ensuring accuracy in details, classification, and status. Responding to alerts and escalations and working with both end user and IT support groups to develop strategic solutions to recurring problems. Providing Tier I basic troubleshooting support. Providing knowledgeable support for IT incidents by utilizing the Tier 1 Knowledge Base, Standard Operating Procedures (SOP's), the Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SME) along with troubleshooting techniques to provide the appropriate actions. Placing/Tracking trouble tickets to other CISA support groups. Creating, modifying, or deactivating user accounts. Developing and maintaining operational & knowledge management documentation in the Service Desk Tier 1 document management system. Responding to all assigned calls and messages in order of priority and severity. Serve as the contact for users via phone or email for all IT-related inquiries and incidents. Identify and escalate more complex or unresolved issues to the appropriate Tier 2 or Tier 3 support teams, providing them with all necessary information. Provide a high level of customer service, maintaining a professional and courteous attitude to ensure user satisfaction and a positive perception of the IT department. Qualifications Must possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1). High School Diploma with a minimum of 1 year of relevant experience. Possess excellent verbal and written communication skills. A proven track record of providing exceptional customer service. About Vamonos IT Our experienced team of technical Subject Matter Experts and Professional Project Managers deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape. Our Mission is to set the bar in service delivery excellence, providing professional services our customers cannot help but notice. Our core values of Exceptional Service, Accountability, Continual Improvement, and Opportunity for Growth drive our customers' success and include an inward focus on our team and interactions with each other. From our customer-facing teams to internal operations, we want to conduct business in a way all employees can proudly and confidently represent Vamonos IT. Our Benefits Include: Paid Federal Holidays Health, Dental, and Vision insurance options Simple IRA with matching Robust Paid Vacation Policy Continuing Education Assistance Short Term Disability Company provided life insurance Veterans are encouraged to apply
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Service Desk Technician
1 week ago
Washington, United States ClearanceJobs Full timeService Desk Technician AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. U.S. Citizenship Required for the purposes of obtaining/holding a U.S....
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Service Desk Technician
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Washington, United States AHU Technologies, Inc. Full timeJob Description: Short Description: Service Desk Technician Complete Description: The Service Desk Technician - Journeyman provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the client and its vendors. This position serves as the first...
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Service Desk Technician
1 week ago
Washington, DC, United States ClearanceJobs Full timeService Desk Technician AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. U.S. Citizenship Required for the purposes of obtaining/holding a U.S....
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Service Desk Technician
2 weeks ago
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Service Desk Technician
2 weeks ago
Washington, DC, United States AHU Technologies, Inc. Full timeJob Description: Short Description: Service Desk Technician Complete Description: The Service Desk Technician - Journeyman provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the client and its vendors. This position serves as the first...
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Washington, DC, United States AHU Technologies, Inc. Full timeJob Description: Short Description: Service Desk Technician Complete Description: The Service Desk Technician - Journeyman provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the client and its vendors. This position serves as the first...
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1 week ago
Washington, DC, United States AHU Technologies, Inc. Full timeJob Description: Short Description: Service Desk Technician Complete Description: The Service Desk Technician - Journeyman provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the client and its vendors. This position serves as the first...
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Washington, DC, United States AHU Technologies, Inc. Full timeJob Description: Short Description: Service Desk Technician Complete Description: The Service Desk Technician - Journeyman provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the client and its vendors. This position serves as the first...
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Service Desk Technician
4 days ago
Washington, DC, United States AHU Technologies, Inc. Full timeJob Description: Short Description: Service Desk Technician Complete Description: The Service Desk Technician - Journeyman provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the client and its vendors. This position serves as the first...
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IT Service Desk Technician
3 weeks ago
Washington, United States Insight Global Full timeThis range is provided by Insight Global. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $25.00/hr - $28.00/hr Our client is seeking an IT Service Desk Technician local to the DC-metro area. We are seeking candidates that are motivated, self-starters, work well autonomously as well as within...
