Service Desk Technician
3 weeks ago
Service Desk Technician AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance. Responsibilities As a Service Desk Technician, you will have the opportunity to do the following: Provide first-level contact and problem resolution for all users with assigned software application problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Respond to users requests for technical assistance in person, via phone or electronically. Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation Qualifications 2+ years' experience in a Service Desk environment CompTIA Security + REQUIRED Secret Clearance Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $49,600.00/Yr. - USD $82,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status
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Service Desk Technician
2 weeks ago
Washington, United States AHU Technologies, Inc. Full timeJob Description: Short Description: Service Desk Technician Complete Description: The Service Desk Technician - Journeyman provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the client and its vendors. This position serves as the first...
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Service Desk Technician
4 weeks ago
Washington, United States Ampcus Full timeJob Title: Service Desk Technician Location(s): Washington, DC Summary/Objective The Service Desk Technician I will provide assistance to end users and remote users at client, track issues to resolution, document solutions, and escalations to other technicians as needed. The individual in this role will apply proven communication, analytical, and...
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Service Desk Technician
1 week ago
Washington, DC, United States AHU Technologies, Inc. Full timeJob Description: Short Description: Service Desk Technician Complete Description: The Service Desk Technician - Journeyman provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the client and its vendors. This position serves as the first...
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Service Desk Technician
3 days ago
Washington, DC, United States Go Intellects Full timeReplies within 24 hours Service Desk Technician - Senior - Long-Term Contract (Government) Position Title: Service Desk Technician - Senior Work Arrangement: Hybrid Worksite Address: Washington, DC Interviews: Either Webcam or In Person Required Experience: Minimum6 Years Job Description:Short Description: Hybrid position - will require on-site reporting...
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Service Desk Technician
3 hours ago
Washington, DC, United States Experis Full timeOur client, a prominent organization in the non-profit sector, is seeking a Service Desk Technician to join their team. As a Service Desk Technician, you will be part of the IT Support Department supporting end-users and remote users. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which...
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Senior Service Desk Technician
3 weeks ago
Washington, United States Tecknomic Full timeA prominent IT solutions provider is seeking a Senior Service Desk Technician in Washington, D.C. This position requires 5+ years of experience in help desk support for Windows and iOS systems, with a focus on troubleshooting and asset management. The role is hybrid, combining on-site presence with remote flexibility. Candidates must have ITIL v4...
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Senior Service Desk Technician
3 weeks ago
Washington, United States Tecknomic Full timeA prominent IT solutions provider is seeking a Senior Service Desk Technician in Washington, D.C. This position requires 5+ years of experience in help desk support for Windows and iOS systems, with a focus on troubleshooting and asset management. The role is hybrid, combining on-site presence with remote flexibility. Candidates must have ITIL v4...
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Tier 1 Service Desk Technician
3 weeks ago
Washington, United States Ignite IT Full timeJunior Service Desk Technician (Tier 1) Ignite IT is seeking a reliable and customer-focused Junior Service Desk Technician (Tier 1) to join our IT support team. This entry-level role provides first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues. The ideal candidate will have 13 years of...
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Service Desk Technician
1 week ago
Washington D.C., United States Ampcus Full timeAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.Job Title: Service Desk TechnicianLocation(s): Washington, DCSummary/ObjectiveThe Service Desk Technician I will provide assistance to end users and remote users at client,...
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Service Desk Technician
2 weeks ago
Washington, United States AHU Technologies, Inc. Full timeJob Description: Short Description: Service Desk Technician - Senior Hybrid position - will require on-site reporting to OCIO office Complete Description: The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications...
