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Customer Account Rep

2 months ago

Quincy, United States Access Pharmaceutical Inc. Full time

Access Pharmaceuticals is committed to the Pharmaceutical / Medical industry as we believe our success comes from our talented and engaged employees as well as national Pharmaceutical Representative team. We believe our employees is Access’s greatest strength as an organization and also represent our competitive advantage. Access Pharma is privately held and offers a great company culture that includes continued professional development, leadership development, career ladder advancement programs, and comprehensive employee benefits. In a world where talented candidates have choices, choose to work somewhere awesome Description Essential Functions and Responsibilities: 1. Assist with job quoting and data management 2. Aid with complex roofing systems quotation creation and maintenance 3. Work with regional sales teams to secure and schedule AIA presentations 4. Manage all pre/post-event administrative tasks for AIA 5. Use Salesforce to nurture and convert inbound leads to opportunities 6. Work with the Regional Sales Managers on email marketing campaigns and manage follow-up on campaign 7. Perform regular outbound telemarketing efforts to support existing customer management 8. Facilitate all SOPREMA specifications listed in the various builder exchanges, communicating the information to the sales teams and channel managers 9. Facilitate priority substitution requests for the sales rep and customer interface relating to substitution requests 10. Establish effective relationships with collaborators within other departments to address key business issues and opportunities. 11. Manage customer expectations and contribute to a high level of customer satisfaction 12. Assist in the procurement of technical letters and other documents as it relates to AEC and CPO opportunities in Salesforce 13. Collect and analyze sales data and trends and use KPI metrics to drive sales process and planning 14. Track information and data related to contact and account interactions through Salesforce 15. Other responsibilities as assigned by management Minimum Qualifications: 1. Excellent analytical skills and solid business acumen with ability to balance the needs of the marketplace with sound business judgement 2. Demonstrated ability to meet objectives, drive results and operate with the highest level of urgency in solving problems 3. Strong proficiency in Microsoft Office applications 4. Proficiency in Salesforce CRM to use data, metrics, reports, and dashboards necessary to manage accounts #J-18808-Ljbffr