parttime customer service representative

4 weeks ago

Eagle Pass, United States EZCORP Full time

Part-time Customer Service Representative Locations: Eagle Pass, TX Time Type: Part time Posted on: 30+ Days Ago Job Requisition ID: JR105369 Address: 698 Main St. Eagle Pass, Texas 78852 Brand: EZPawn Pay Range: Based on experience from $11.50 to $12.50. Job Description The Part-time Customer Service Representative is primarily responsible for greeting and directing customers as they enter the store. This role maintains coverage for the customer service counter and register at the entrance of the store and conducts all store transactions except loans – including sales, payments, renewals, and other tasks as required by store leadership. Key Areas of Responsibility Greets all customers when they enter the store Provides customer service and direction to the appropriate loan counter based on the customer’s needs Rings up ‘quick’ sales and payment transactions at the customer service counter Critical and Essential Tasks Greets customers and determines their business needs Directs customers to the appropriate loan counter Rings up sales and quick payment transactions Maintains the cleanliness and merchandising of the store Supports store opening and closing procedures Provides product information to the customers Completes other tasks as assigned Requirements Experience 1 year of experience in customer-facing service in a retail, financial institution, or restaurant industry. Education High school diploma or GED. Competencies Technical & Professional Skills Demonstrated knowledge and experience in providing ‘world-class’ customer service Demonstrated knowledge of federal and state Pawn and PDL rules and regulations Demonstrated communication and interpersonal verbal and written skills, time management and organizational skills, and attention to detail and accuracy Demonstrated product knowledge Demonstrated ability to function in a team-based environment Highly proficient in the use of MS Word, MS Excel, PowerPoint, and Outlook Demonstrated ability to use PC, including data input into a POS terminal Service Orientation This is a major area of importance. People who are successful in this position will be eager to help, committed to doing things right and always focused on the customer’s wants and needs. Leadership Leadership skills are of major importance. Successful Team Members will possess excellent communication skills and have the ability to interpret technical information to all levels of Team Members in a positive and motivational manner. Analytical Skills The person in this position will need to have keen analytical skills that will allow him/her to look at data and identify discrepancies and irregularities and determine the best solution to correcting the situation. Planning In order to be effective in this position, the Team Member must be able to manage multiple priorities and deadlines to better handle day-to-day and special situations. #J-18808-Ljbffr

  • parttime customer service representative

    2 months ago

    Eagle Pass, United States EZCORP Full time

    Address: 698 Main St. Eagle Pass, Texas 78852 Brand: EZPawn Pay range is based on experience from $11.50 to $12.50. Job Description The Part-time Customer Service Representative is primarily responsible for greeting and directing customers as they enter the store. This role maintains coverage for the customer service counter and register at the entrance of...

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