MEMBER SERVICES REPRESENTATIVE I

2 days ago

Edgewater, United States Launch Credit Union Full time
Job Details Job Location Edgewater, FL Position Type Full Time   Description

Position Summary

The Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. MSR Is interact with members face-to-face in a fast-paced environment and are responsible for meeting their initial requests. MSR Is must be proactive in referring Launch Credit Union products/services to every member to enhance their financial wellbeing. MSR ls are also responsible for following all safety and compliance procedures to protect the assets of the Launch Credit Union and its members, communicating effectively, and promptly resolving member concerns.

Primary Responsibilities and Duties

  1. Processes a variety of transactions (i.e., deposits, withdrawals, transfers, loan payments, check cashing, buys, and sells cash, etc.).
  2. Examines checks for validity and processes them through the check scanning system. Determines and places applicable holds on checks in accordance with Reg. CC. Reviews alerts placed on member records and responds accordingly.
  3. Balances cash drawer and checks daily. Accurately accounts for all cash and monetary instruments. Follows and completes all cash handling and balancing procedures.
  4. Verifies the member's identity and communicates with members according to service standards.
  5. Educates members on credit union products and services. Identifies member needs for additional products/services and refers them to appropriate branch representatives and/or business partner if applicable.
  6. Meets production goals.
  7. Resolves member issues promptly and professionally.
  8. Maintains the highest level of confidentiality with all information obtained.
  9. Monitors the member-tracking system and assists members in a timely manner.
  10. Contacts Member Solutions regarding member payments when applicable.
  11. Follows and ensures compliance with all operational procedures that are required to maintain

accuracy, manage risk, prevent fraud, and protect members.

  1. Issues replacement debit and credit cards.
  2. Completes the branch End of Day sheet with checks, cash, and TCR totals.

Other Responsibilities and Duties

  1. Assists other MSR Is as needed.
  2. Scans documents into the document retention system as needed.
  3. Processes check orders.
  4. Sorts the daily work for the branch.
  5. Checks email for updates.
  6. Processes and balances the ATM and posts night drop transactions.
  7. May assist with preparing cash/coin shipments for pick up from the cash courier service.
  8. May assist members with their Safe Deposit Boxes.
  9. Follows all Launch Credit Union policies and procedures.
  10. Completes compliance training assignments in a timely manner.
  11. Attends meetings and training sessions as required.
  12. Performs other duties as assigned.
Qualifications

Education, Experience, and Skills Required

  1. A minimum of one year of similar or related experience.
  2. A minimum of one year of sales experience and/or identifying member/customer needs.
  3. A high school diploma or GED.
  4. Ability and willingness to identify member needs and make appropriate product/service recommendations to meet those needs.
  5. Good interpersonal skills, including displaying courtesy, tact, and diplomacy during personal contact with others inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
  6. Strong written, verbal, communication skills.
  7. Good mathematical skills and accurate cash handling skills.
  8. Must be proficient in the use of computers with a demonstrated ability to quickly learn software applications, multiple programs, and systems.
  9. Must be knowledgeable or have a demonstrated ability to quickly learn and understand the applicable regulations (i.e., Reg D, CC, BSA, TISA, etc.).
  10. Ability to work under pressure in a fast-paced environment.
  11. Good judgment, decision making, and problem-solving skills.

  • MEMBER SERVICES REPRESENTATIVE III

    3 days ago

    Edgewater, United States Launch Credit Union Full time

    Job Details Job Location Edgewater, FL Position Type Full Time   Description Position Summary The Member Services Representative III (MSR III) is responsible for providing exceptional service to members by listening to their requests and offering appropriate solutions. MSR IIIs interacts with members face-to-face in a fast-paced environment. The...

  • Customer Service Representative

    1 month ago

    Edgewater, United States Southern Home Services LLC Full time

    Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future. Are you ready to be Part of Something BIGGER! Advanced Air Home Services, a Southern Home Services...

  • Customer Service Representative

    4 weeks ago

    Edgewater, United States Southern Home Services LLC Full time

    Job Type Full-time Description Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future. Are you ready to be Part of Something BIGGER! Advanced Air Home...

  • Customer Service Representative

    1 month ago

    Edgewater, United States Circle K Full time

    Circle K - 807 Indian River Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...

  • Customer Service Representative

    2 weeks ago

    Edgewater, Maryland, United States Walgreens Full time

    Walgreens is hiring a Customer Service Representative to deliver a distinctive and delightful customer experience. This role involves registering sales on assigned cash registers, providing courteous, fair, friendly, and efficient checkout service. As a representative of the company, you will recommend items for sale to customers and suggest trade-up and/or...

  • Customer Service Representative

    6 days ago

    Edgewater, New Jersey, United States Express Full time

    Customer Service Representative OpportunityAre you a customer service professional looking for a new challenge? Do you enjoy working in a fast-paced retail environment and providing exceptional customer service? If so, we encourage you to apply for the Retail Sales Associate position at Express.In this role, you will be responsible for providing a high level...

  • Customer Service Representative

    2 weeks ago

    Edgewater, United States CARROLL INDEPENDENT FUEL COMPANY Full time

    Job DetailsLevelEntryJob LocationStore 71 - Edgewater, MDPosition TypeFull-Time/Part-TimeEducation LevelNoneTravel PercentageNoneJob ShiftAnyJob CategorySalesDescriptionJob Summary:The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The...

  • Customer Service Representative

    1 week ago

    Edgewater, United States CARROLL INDEPENDENT FUEL COMPANY Full time

    Job DetailsLevelEntryJob LocationStore 71 - Edgewater, MDPosition TypeFull-Time/Part-TimeEducation LevelNoneTravel PercentageNoneJob ShiftAnyJob CategorySalesDescriptionJob Summary:The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The...

  • Cashier and Customer Service Representative

    2 weeks ago

    Edgewater, Florida, United States Winn-Dixie Full time

    **Job Description:**We are looking for a motivated and friendly individual to join our team as a Cashier and Customer Service Representative. As a Cashier Associate, you will be responsible for operating cash registers, handling customer transactions, and maintaining a clean store environment.**Responsibilities:**Process customer transactions quickly and...

  • Service Team member

    3 months ago

    Edgewater, United States Michael's Inc Full time

    Michaels - 465 River Rd [Retail Associate / Cashier] As a Team Member at Michaels, you'll: Help customers shop the store and find what they're looking for; Provide a fast and friendly check out experience; Acknowledge customers, help locate product and provide solutions; Execute a well merchandised and in stock store; Deliver friendly customer service;...

  • Customer Service Representative

    6 days ago

    Edgewater, Maryland, United States Chick-fil-A Full time

    About UsAt Chick-fil-A, we're committed to providing quality service and hospitality to our guests. As a Cashier/Front of House Team Member, you'll be the face of our company, interacting with customers on a daily basis.

  • Customer Service Representative

    1 week ago

    Edgewater, Maryland, United States Chick-fil-A Full time

    Job TitleCashiers are the face of our company, providing quality service and hospitality to our guests.We offer a competitive $15-$20 per hour salary for full-time and part-time positions.The Cashier/Front of House Team Member's responsibility is to continually interface with guests to provide quick, friendly, and accurate service.Responsibilities:Provide...

  • Meat Sales Representative

    3 weeks ago

    Edgewater, Florida, United States Winn-Dixie Full time

    At Winn-Dixie, we're looking for talented individuals to join our team as Meat Sales Representatives. As a key member of our sales team, you'll be responsible for providing exceptional customer service, ensuring high-quality products are available for our customers, and maintaining a clean and safe working environment.We offer competitive salaries and...

  • Customer Service Associate Representative

    2 weeks ago

    Edgewater, Maryland, United States Wawa Full time

    Wawa - Overview:We are seeking a Customer Service Associate to join our team at Wawa. As a key member of our store team, you will be responsible for delivering an exceptional customer experience by greeting and serving customers in a timely and courteous manner.Key Responsibilities:Operate the cash register, scan items, bag merchandise, and handle different...

  • Seasonal Retail Sales Representative

    3 weeks ago

    Edgewater, New Jersey, United States Gap Inc. Full time

    Job OverviewWe are seeking a highly motivated Seasonal Retail Sales Representative to join our team at Gap Inc. As a key member of our sales floor, you will be responsible for providing exceptional customer service and driving sales through suggestive selling techniques.About the RoleThis is a seasonal opportunity that requires flexibility and adaptability....

  • Sales Representative

    6 days ago

    Edgewater, New Jersey, United States CVS Health Full time

    Job Description:">As a Sales Representative at CVS Health, you will provide exceptional customer service by anticipating customer needs and resolving potential service issues. This role involves performing cashier duties, maintaining the sales floor, and updating pricing information.About the Role:Provide customer service and resolve customer...

  • Customer Service Representative

    6 days ago

    Edgewater, Maryland, United States Giant Food Full time

    Are you looking for a challenging and rewarding career opportunity? Do you enjoy working in a fast-paced environment and providing exceptional customer service? If so, consider joining our team as a Cashier/Pharmacy Technician. As a Cashier/Pharmacy Technician, you will be responsible for assisting customers with their prescription needs, maintaining the...

  • Customer Service Associate

    7 days ago

    Edgewater, Maryland, United States CARROLL INDEPENDENT FUEL COMPANY Full time

    Job OverviewAt Carroll Independent Fuel Company, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and working in a fast-paced retail environment.

  • Principal Software Engineer I

    1 month ago

    Edgewater, United States SPECTRUM Full time

    Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of...

  • Customer Service Representative

    6 days ago

    Edgewater, Maryland, United States CVS Health Full time

    About CVS HealthCVS Health is a leading healthcare provider that prioritizes customer satisfaction and community well-being. Our mission is to make a positive impact on people's lives by delivering high-quality, personalized care.