Support Services Lead Representative

3 weeks ago

Frisco, United States Conifer Health Solutions Full time

Job DescriptionJOB SUMMARYResponsible for providing advanced clerical support services to the Support staff. Also responsible for providing daily functional assistance Support Services Representatives, and Support Services Supervisors by being the first line of support for operational concerns and questions.ESSENTIAL DUTIES AND RESPONSIBILITIESInclude the following. Others may be assigned.Performs various clerical duties such as sorting correspondence, filing, photocopying and scanning and indexing documents. Distributes all incoming department mail and maintains printers. May print, mail and track appeals packets.Logs, research, and works returned checks. Reviews for voids, escheats or reissues. Responsible for resolving accounts on the Unclaimed Property Report (Escheat)Assists with follow-up activities related to patient, guarantor and insurance company correspondence and returned refund checks. Responsible for research and review of zero balance accounts with correspondence.Prepares and distributes pertinent reports to Manager and Supervisor.Other duties as assigned by Management.KNOWLEDGE, SKILLS, ABILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Intermediate Microsoft Office (Word, Excel)Intermediate understanding of business service functions including billing, collections, insurance, and appealsStrong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skillsAbility to work in fast pace environmentMust have demonstrated an ability to learn within a short period of timeAbility to prioritize and manage multiple tasksHealthcare terminologyCustomer Service skillsData Entry and 10-key by touchConifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.EDUCATION / EXPERIENCEInclude minimum education, technical training, and/or experience required to perform the job.High School Diploma or equivalent3-5 years business office or related experiencePHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to sit and work at a computer terminal for extended periods of timeWORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Multiple workstations in close proximityAs a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next stepResponsibilitiesInclude the following. Others may be assigned.No. Description % of Time Performs various clerical duties such as sorting correspondence, filing, photocopying and scanning and indexing documents. Distributes all incoming department mail and maintains printers. May print, mail and track appeals packets. 25% Logs, researches and works returned checks. Reviews for voids, escheats or reissues. Responsible for resolving accounts on the Unclaimed Property Report (Escheat) 25% Assists with follow-up activities related to patient, guarantor and insurance company correspondence and returned refund checks. Responsible for research and review of zero balance accounts with correspondence. 25% Prepares and distributes pertinent reports to Manager and Supervisor. 20% Other duties as assigned by Management. 5%QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Intermediate Microsoft Office (Word, Excel)Intermediate understanding of business service functions including billing, collections, insurance, and appealsStrong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skillsAbility to work in fast pace environmentMust have demonstrated an ability to learn within a short period of timeAbility to prioritize and manage multiple tasksHealthcare terminologyCustomer Service skilllsData Entry and 10-key by touchConifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.EDUCATION / EXPERIENCEInclude minimum education, technical training, and/or experience required to perform the job.High School Diploma or equivalent3-5 years business office or related experiencePHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to sit and work at a computer terminal for extended periods of timeWORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Multiple workstations in close proximityOTHER#J-18808-Ljbffr

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