Customer Service

4 weeks ago

Frisco, United States Northwest Hardwoods Full time

** Customer Service (Inside Sales Support)**

**Job Category****:** Sal Payroll **Requisition Number****:** CUSTO001087 Showing 1 location **Job Details**

**Description**

**Customer Service (Inside Sales Support)**

Eligible for Overtime Pay, Hybrid (remote and onsite) work schedule after fully trained

**Northwest Hardwoods Overview:**

Northwest Hardwoods is the leading manufacturer of hardwood lumber in North America, as well as a leading supplier of panel products from around the world. A fully integrated, global supplier of wood products, NWH serves the furniture, flooring, cabinet, molding and millwork industries. NWHs Sales Operations Support Department is looking for Customer Service Representatives to provide excellent, dependable service to our customers and help grow our business.

**Position Summary:**

NWHs Sales Operations Support Department is looking for Inside Sales Support Representatives (Workflow Coordinators) to provide excellent, dependable service to our customers and help grow our business.

**Duties and Responsibilities:**

* With the support and guidance of senior level customer service team members, provide phone-based customer and order support to our fast-paced domestic sales organization.

* Partner with outside sales team members, product supply managers, site quality assurance and transportation teams to ensure orders are fulfilled accurately in a timely and complete manner.

* Handle standard customer inquiries, basic order entries, and fulfillment of products and services including basic price, lead time, and freight quoting.

* Handle and resolve general customer complaints and share insight on sales activities to internal team.

* Develop a close working relationship with senior level customer service team members and existing customers. Build rapport with customer base.

* Contribute to the sales efforts by executing program sales, order entry and special-order processing, and managing our special Vendor Managed Inventory process.

* Keep records of customer interactions and transactions, including details on actions taken.

* Efficient and effective communication with other sales associates, customers, vendors, and various stakeholders throughout the company.

* May provide tactical support to international regions and other business segments as needed.

* Excellent P.C. skills are required to develop and generate sales and inventory reports and support regional inventory reconciliation.

* Ability to quickly grasp and understand the operations of different order computer systems.

**Basic Qualifications:**

* High School diploma required.

* MS Office suite tools.

**Preferred Qualifications:**

* Associates degree and/or 1-3 years of relevant experience preferred.

* Trainable on Supply chain, Customer Relationship Management (CRM) software & Sales software.

**Competencies:**

* Attentive, confident, engaging, respectful customer service skills

* Ability to multitask and be organized. Strong attention to detail

* Possess excellent interpersonal communication and presentation skills

* Communicate with people inside and outside the BU, representing NWH to the public and customers. Interact and communicate with supervisors, co-workers, and peers by telephone, in writing, and e-mail.

* Self-motivated and able to work independently

* Ability to take initiative on continuous improvement processes

* Willing and able to cross-train

* Successful completion of training

**Reporting Structure and Location:**

* This position will report directly to Customer Service Lead or Customer Service Manager.

* Training period involves working onsite 5 days a week. After successful completion of training, hybrid work arrangement expects employees to work from the office 3 days/week and remotely twice a week.

* Candidates within driving distance of Frisco, TX will be considered. No relocation assistance available.

**Perks & Benefits:**

* Medical Plans/Dental Coverage/Vision Coverage

* Prescription Plans

* Life Insurance

* Short-Term Disability Benefit

* Voluntary Long-Term Disability Benefit

* 401k Retirement Saving with Company Match

* Health Saving Account (HSA)

* Employee Assistance Program

* Employee Engagement Center Support

* Paid Time Off and Paid Holidays

* Employee Engagement Events and Activities

* Employee Referral Bonus (No cap)

**Additional Information:**

Northwest Hardwoods, Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.

#NWH

#NWH

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Preferred**

**1-3 years:** Inside Sales Support

**1-3 years:** Customer Service Support

**Licenses & Certifications**

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