Call Center Agent

3 months ago

Cypress, United States APR Consulting Full time
Call Center Agent

  • Location: Cypress, California
  • Type: Contract
  • Job #77524
APR has been engaged to identify a hardworking Call Center Agent for one of our biggest clients in the automotive industry.

LOCATION: Cypress, CA 90630
POSITION: Call Center Agent
DURATION: Potential to be converted depending on business needs
SHIFT: 1st shift, needs to be flexible, either M-F, 8:00 AM - 5:00 PM, or M-F, 7:00 AM - 4:00 PM
PAY RATES:
  • $22/hr. - base rate
  • $22.50/hr. - bilingual Spanish
This will be an ONSITE role .

Typing Skills Test and a Microsoft Word and Excel Test are required with each submission. Must reach at least 50 wpm and at least an 90% passing score for the Word and Excel test.

JOB DUTIES
  • Handle inbound Customer Service calls (approximately 60+ phone calls daily)
  • Assist customers with account updates (Due Date Changes, Address Changes, Name Changes, Extension Requests)
  • Assist customers with monthly payments
  • Provide payoff quotes to customers and dealerships
  • Assist customers with their HFS/AFS.com accounts
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude
  • Attendance - being here on time ready to work at the start of the shift
ASSIGNMENT DESCRIPTION
  • Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance
DESIRED SOFT-SKILLS
  • Must be able to type 50-60 wpm
  • Proficient with Microsoft Word and Excel
  • Excellent verbal communication skills (easy to understand)
  • Able to multi-task (ability to talk and type simultaneously is a must)
  • Customer service oriented
  • Self-starters
  • Eager to learn
  • Bilingual a plus
EDUCATION
  • Associate's or Bachelor's degree graduate
APR has been engaged to identify a hardworking Auto-Dialer Collections Representative for one of our biggest clients in the automotive industry.

LOCATION: Cypress, CA 90630 - ONSITE
POSITION: Auto-Dialer Collections Representative
DURATION: Potential to be converted depending on business needs
SHIFT: 1st shift, M-Th, 8:00 am - 5:00 pm or 11:00 am - 8:00 pm, or Friday: 8:00 am - 5:00 pm, Two Saturdays per month: 8:00 am - 12:00 pm, Must be flexible, schedule may change with business needs
PAY RATES:
  • $22/hr. - base rate
  • $22.50/hr. - bilingual Spanish
This will be an ONSITE role

Typing Skills Test and a Microsoft Word and Excel Test are required with each submission. Must reach at least 50 wpm and at least an 90% passing score for the Word and Excel test.

JOB DUTIES
  • Auto-Dialer Collections - make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 100+ phone calls daily)
  • Identify root cause of customer delinquency and generate effective solutions for AHFC and customer
  • Conduct minimal skip tracing necessary to prepare account for next level of collections
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude
  • Attendance - being here on time ready to work at the start of the shift, adhering to the break and lunch schedules to ensure proper phone coverage
ASSIGNMENT DESCRIPTION
  • Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance
DESIRED SOFT-SKILLS
  • Excellent verbal communication skills (easy to understand)
  • Able to multi-task (ability to talk and type simultaneously is a must)
  • Customer service oriented
  • Self-starters
  • Eager to learn
  • Bilingual a plus
EDUCATION
  • Associate's or Bachelor's degree graduate
APR has been engaged to identify a hardworking Funder/Finance Representative for one of our biggest clients in the automotive industry.

LOCATION: Cypress, CA 90630 - ONSITE
POSITION: Finance Collections Representative
DURATION: Potential to be converted depending on business needs
SHIFT: 1st shift, M-F, 8:00 AM - 5:00 PM with 1 hour lunch and Saturday, 8:00 AM - 12:00 PM or 7:00 AM - 11:00 AM (once a month); Must be flexible, schedule may change with business needs and may require overtime including occasional Saturdays.

PAY RATES:
  • $22/hr. - base rate
This will be an ONSITE role .

Typing Skills Test and a Microsoft Word and Excel Test are required with each submission. Must reach at least 50 wpm and at least an 90% passing score for the Word and Excel test.

OVERVIEW
  • Assist Credit department with verifying and processing contract information. Assist dealers with inquiries in a fast-paced call center
JOB DUTIES
  • Review funding documents received from dealerships. Verify proper documentation is received.
  • Answer calls from dealerships to review status on contracts. Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and dealer while effectively resolving conflicts.
  • Follow up on dealer issues and concerns (contract errors) in a timely manner.
  • Complete data entry of contract information into the system to assist team in processing all packages received daily.
  • Adhere to legal and operational compliance by strictly following all company policy and procedures.
  • Become a productive member of the team with an enthusiastic and positive attitude.
ASSIGNMENT DESCRIPTION
  • Ideal for those looking for entry-level position in the general field of originations/customer service and/or automotive finance.
QUALIFICATIONS AND SKILLS
  • Good communication skills.
  • Experience with customer service and problem resolution preferred.
  • Bilingual is a plus.
TRAINING (APPROXIMATELY 2-3 WEEKS)
  • Combination of web based, book and side by side training.
EDUCATION
  • Associate's or Bachelor's degree graduate

About our Client:
One of the leading subsidiaries for an automotive industry that provides financing and leasing solutions for automobiles, motorcycles, power equipment, marine, aircraft, and parts and accessories

About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity If you feel your experience is the matched for this position, apply today and join our team. We look forward to working with you

#SLA

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