Front Desk Supervisor

2 months ago

Cincinnati, United States The Westin Cincinnati Full time

About Us:
Join Our Vibrant Team at The Westin Cincinnati

Dive into a workplace that cherishes your contributions and fuels your growth At The Westin Cincinnati, we're not just a team; we're a legacy. With each of our associates boasting an impressive tenure, we stand proud as a pinnacle of hospitality in the HEI Hotels & Resorts family. Our associates rave about us, and we're eager to show you why

Thrive in a work environment that rewards your dedication with top-tier compensation, enviable health and welfare benefits, and the work-life balance you've been searching for. Your well-being is our priority, and we make sure it's well taken care of with generous vacation and sick leave policies.

Planning for the future? Our robust 401(k) plan comes with substantial company matching contributions, making your golden years shine brighter. And that's not all as a respected member of the world's largest hotel company, you'll unlock exclusive access to our vast array of brands with an alluring hotel discount program.

At Westin, you're not just choosing a job; you're stepping into a world of opportunities. Ready to rise? We can't wait to welcome you

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization

We value U.S. military experience and invite all qualified military candidates to apply.

Overview:

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Responsibilities:
  • Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.
  • Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
  • Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
Qualifications:
  • High school diploma required, college degree preferred.
  • One year experience in customer service in hospitality or similar industry.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.
  • Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed. ?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

  • Hotel Front Desk Supervisor

    4 weeks ago

    Cincinnati, United States SREE Hotels LLC Full time

    We offer Daily pay! Access up to 50% of your earned wages after every shift. The Courtyard by Marriott, located in Downtown Cincinnati, is hiring for a full-time Front Desk Supervisor. The person hired for this position must have flexibility to work all shifts, weekdays and weekends. PRIMARY PURPOSE: The Front Desk Supervisor is responsible for assisting the...

  • Hotel Front Desk

    5 months ago

    Cincinnati, United States SpringHill Suites Cincinnati Blue Ash Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the SpringHill Suites Cincinnati Blue Ash, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...

  • Hotel Front Desk

    5 months ago

    Cincinnati, United States TownePlace Suites Cincinnati Downtown Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the new TownePlace Suites Cincinnati Downtown, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...

  • Front Desk Executive

    2 weeks ago

    Cincinnati, United States Pattern Promotions Full time

    Front Desk Executive - Think Tell JunctionLocation: Cincinnati, OH Job Type: Full-time (38 hours per week) Salary: $700 to $950 per week About Us: At Think Tell Junction, we believe in creating future managers. We offer all of our collaborators an equal opportunity to progress their careers to a higher level. Great work comes with dedication, collaboration,...

  • Front Desk Executive

    2 weeks ago

    Cincinnati, United States Pattern Promotions Full time

    Job DescriptionJob DescriptionFront Desk Executive - Think Tell JunctionLocation: Cincinnati, OHJob Type: Full-time (38 hours per week)Salary: $700 to $950 per weekAbout Us:At Think Tell Junction, we believe in creating future managers. We offer all of our collaborators an equal opportunity to progress their careers to a higher level. Great work comes with...

  • Weekend Front Desk Associate

    5 months ago

    Cincinnati, United States Crunch - Fitness Gurus Full time

    Job DescriptionJob DescriptionFront Desk AssociateThe Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.This detail-oriented individual will possess excellent...

  • Front Desk Representative

    2 days ago

    Cincinnati, United States Swift7 Consultants Full time

    Job DescriptionJob DescriptionDescriptionAbout Us:Swift 7 Consultants is a leading consulting firm, dedicated to providing top-notch strategic solutions to our clients. Our team of experts helps businesses thrive through innovative approaches and cutting-edge strategies. We pride ourselves on our dynamic work environment and commitment to excellence. We are...

  • Front Desk Receptionist

    2 weeks ago

    Cincinnati, United States Swift7 Consultants Full time

    Job DescriptionJob DescriptionDescriptionAbout Us:Swift 7 Consultants is a leading consulting firm, dedicated to providing top-notch strategic solutions to our clients. Our team of experts helps businesses thrive through innovative approaches and cutting-edge strategies. We pride ourselves on our dynamic work environment and commitment to excellence. We are...

  • Front Desk Ambassador

    2 days ago

    Cincinnati, Ohio, United States Fresh Form Draft Full time

    About UsFresh Form Draft is a leading architectural firm dedicated to delivering innovative and exceptional design solutions. Our team of experts is passionate about crafting environments that inspire and elevate our clients' aspirations.Job SummaryWe are seeking a highly organized and customer-centric Front Desk Ambassador to join our team. As the first...

  • Front desk receptionist

    3 months ago

    Cincinnati, United States Kent Morris Orthodontics Full time

    Job DescriptionJob DescriptionLooking for an energetic, outgoing front desk receptionist who also will handle the recall patients (calling, scheduling) in a very busy orthodontic practice. Duties include answering the phones, scheduling patients, checking patients in/out, ordering office supplies along with other business duties. Benefits include gas card,...

  • Front Desk Help

    2 months ago

    Cincinnati, United States Beechmont Racquet & Fitness Full time

    Job DescriptionJob DescriptionBeechmont Racquet & Fitness is a large tennis and fitness facility on the east side of Cincinnati. We are looking for someone who is professional, friendly, and reliable to work part time at our front desk. The position is similar to a "retail" environment because the club is open 7 days a week so we will need help some days,...

  • Front Desk Associate First and Second Shift

    2 months ago

    Cincinnati, United States Crunch Fitness Full time

    Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...

  • Front Desk Associate

    2 months ago

    Cincinnati, United States Crunch Fitness Full time

    The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the ability to communicate...

  • Front Desk Sales Associate

    2 months ago

    Cincinnati, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Eastgate, Jungle Jim, Cincinnati,OH PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail...

  • Front Desk Agent

    2 months ago

    Cincinnati, United States The Lytle Park Hotel Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    1 month ago

    Cincinnati, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Representative

    3 days ago

    Cincinnati, United States Fresh Form Draft Full time

    DescriptionAbout Us:Swift 7 Consultants is a leading consulting firm, dedicated to providing top-notch strategic solutions to our clients. Our team of experts helps businesses thrive through innovative approaches and cutting-edge strategies. We pride ourselves on our dynamic work environment and commitment to excellence. We are looking for a friendly and...

  • Medical Front Desk Receptionist

    1 month ago

    Cincinnati, United States Riverhills Neuroscience Full time

    About Us: For over two decades, Riverhills Neuroscience has been a pioneer in delivering exceptional neuroscience care. Our commitment to excellence extends across diagnosis, education, treatment, and rehabilitation for those facing nervous system diseases and injuries. Position: Front Desk Receptionist Location: Norwood Office Schedule: Full-Time, Monday...

  • Front Desk Sales Associate

    3 weeks ago

    Cincinnati, United States PCRK Group Full time

    Job DescriptionJob DescriptionPCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Eastgate, Jungle Jim, Cincinnati,OHPCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service...

  • Front Desk Sales Associate

    3 weeks ago

    Cincinnati, United States PCRK Group Full time

    Job DescriptionJob DescriptionPCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Colerain Twp, OH.PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and...