IT Service Management Change/Problem Assistant Director

4 weeks ago

New York, United States NYC Health + Hospitals Full time

About NYC Health + Hospitals

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

The Change and Problem Asst Director will provide management and production support for the EITS Change & Problem management group. Specifically, they need to be certified in an IT Service Management discipline or well-rounded in IT technologies and complex operating environments. The candidate will be a key member of the Service Management Office program implementation team and work closely development and production support groups. This position will work closely with the SMO program manager and other team members to manage, coordinate and participate in the design, implementation and day to day operations of Change and Problem management.

Duties & Responsibilities

  • Adheres to IT Service management model and ITIL best practice Change & Problem Management Framework, in accordance with the goals and timing, set by business, EITS stakeholders, EITS Change/Problem Management.
  • Go-Live initiatives, CAB & Problem Advisory Board meetings.
  • Participate in the review and impact assessment of software/hardware upgrade releases.
  • Manage scope, strategies, and risks and issues related to go-live implementation and escalate to stakeholders as appropriate.
  • Track progress across multiple efforts and report status internally to all associated teams.
  • Coordinate, support release deployments and Vendor/ Ancillary systems/applications
  • Serve as expert on Change and Problem process, helping ensure that all changes are processed and documented in accordance with corporate policies ensuring compliance
  • Service Now general usage, practical experience navigating the tool suite, exercising capabilities
  • Training, coaching and day to day operations support of process and tool activities
  • Support production Operations for Change & Problem management
  • Support and assist Development and Infrastructure Services subject matter experts in the planning, coordination and processing of software releases and changes to IT infrastructure components.
  • First and second level support for Change / Problem RCA request processing, follow ups of all life cycle activities
  • Service Desk & Operations Center liaison, coordination activities, follow up for changes that cause service outages and participate in RCA
  • Develop process and procedure documents to support development/productions operations

Minimum Qualifications

1. A Master’s degree from an accredited college or university in Healthcare, Hospital, Public or Business Administration, Industrial/Organizational Psychology, Organizational Behavior or a related discipline and three (3) years of full-time experience planning, developing and monitoring programs, systems and/or procedures in support of administrative management initiatives, one (1) year of which must have been in a responsible managerial or supervisory capacity; or

2. A Baccalaureate degree from an accredited college or university in disciplines, as listed in “1” above and four (4) years of full-time experience, as outlined in “1” above, two (2) years of which must have been in a responsible managerial or supervisory capacity; or

3. A satisfactory equivalent combination of education, training and/or experience.

Department Preferences

Certification(S)/NYS Licenses/Education:

  • ITSM/ITIL proficiency

Knowledge, Skills, Abilities and other Requirements:

  • Highly proficient with Microsoft Office applications
  • Demonstrated experience using a ITSM suite of tools such as BMC Remedy, ServiceNow
  • Microsoft suite of applications (Word, Excel, Power Point)
  • ITSM suite Appls (ServiceNow , Remedy, other)
  • IT Service Management
  • Demonstrated operations experience

Other Preferred Skills:

  • Self-starter, collaboration skills,
  • Problem solver

Years of Experience:

  • Minimum 10 years or more with demonstrated operational experience

NYC Health and Hospitals offers a competitive benefits package that includes:

  • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
  • Retirement Savings and Pension Plans
  • Loan Forgiveness Programs for eligible employees
  • Paid Holidays and Vacation in accordance with employees Collectively bargained contracts
  • College tuition discounts and professional development opportunities
  • Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.

  • IT Service Management Change/Problem Assistant Director

    4 weeks ago

    New York, United States NYC Health + Hospitals Full time

    About NYC Health + HospitalsEmpower Every New Yorker — Without Exception — to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large...

  • IT Service Management Change/Problem Assistant Director

    4 weeks ago

    new york city, United States NYC Health + Hospitals Full time

    About NYC Health + HospitalsEmpower Every New Yorker — Without Exception — to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large...

  • IT Service Management Change/Problem Assistant Director

    4 weeks ago

    new york city, United States NYC Health + Hospitals Full time

    About NYC Health + HospitalsEmpower Every New Yorker — Without Exception — to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large...

  • Assistant Director Project Management

    3 hours ago

    New York, United States Metropolitan Transportation Authority Full time

    Position at MTA Construction & Development This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. JOB TITLE: Assistant Director, Project Management (OMNY) AGENCY: Construction & Development DEPT/DIV: Delivery/OMNY Services REPORTS TO: Director, Project...

  • Assistant Vice President, Director

    3 weeks ago

    New York, United States Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Assistant Vice President, Director

    2 weeks ago

    New York, United States Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Assistant Director of Data Management

    1 month ago

    New York, United States Atlas Search Full time

    Job DescriptionJob DescriptionWe are working with a non-profit organization that serves thousands of people each year through community programs on the Upper West Side and throughout Manhattan. They are actively seeking an Assistant Director of System Outcomes & Data Management. The candidate in this role would join the team as a consultant on a...

  • Change Management Associate

    3 weeks ago

    New York, United States Selby Jennings Full time

    Associate, Change Management Location: New York, NY Compensation: 90-120k base I am currently working with an Asset Manager in New York to build out their Change Management team by bringing on an Associate. Ideal candidates have 3+ years of experience covering a change management function or transformation projects and have a strong understanding of...

  • Associate Director of Facilities Management and Support Services

    1 month ago

    New York, New York, United States NYC Health Hospitals Full time

    Job DescriptionThe Associate Executive Director of Facilities Management and Support Services is a key leadership position at NYC Health + Hospitals. This role is responsible for overseeing the administration of facilities management, support services, construction, and engineering across the organization.Key Responsibilities:Develop and implement the...

  • Project Management Director

    2 weeks ago

    New York, United States WPP PLC Full time

    At GREY , we create Famously Effective ideas that move people, business, and the world forward - harnessing the power of creativity to solve business problems - for the world's most influential brands. Our core values - creativity, unity, empathy, and service - power the work we do in each of our 25+ studios across six continents. POSITION OVERVIEW The...

  • Change Management Consultant

    5 days ago

    New York, United States Siapartners Full time

    Sia Partners is a next-generation consulting firm dedicated to creating state-of-the-art narratives for transformation and innovation and deploying them at scale. Our goal is to deliver superior value and tangible results to our clients as they navigate the digital revolution and achieve transformations which generate a positive impact. Our global footprint...

  • Assistant Director, Benefits and Wellness

    1 hour ago

    New York, United States Breaking Ground Full time

    Assistant Director, Benefits and Wellness 505 8th Ave, New York, NY 10018, USA Req #2761 Friday, November 15, 2024 ABOUT US: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired...

  • Assistant Director of Nursing

    6 months ago

    New York, United States NYC Health + Hospitals Full time

    About NYC Health + Hospitals:Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital....

  • Assistant Hotel Manager

    4 weeks ago

    New York, United States Mohawk Casino Full time

    Job Title: Assistant Hotel ManagerDepartment: Hotel OperationsReports to: Director of Hotel OperationsFLSA: Non-ExemptStatus: Full TimeClosing Date: Open Until FilledJob Summary: The Assistant Hotel Manager provides overall leadership, guidance and direction to the hotel management and its operating team as it strives to provide the best quality in standards...

  • Executive Assistant to Executive Director

    1 week ago

    New York, United States Women of Renewable Industries and Sustainable Energy (WRISE) Full time

    About WRISEWomen of Renewable Industries and Sustainable Energy (WRISE) is a mission-focused and results-drivennon-profit organization working to accelerate the transition to a sustainable and equitable energy futureby igniting the collective power of community to address/remove systemic barriers for women andmarginalized groups within the workplace.Position...

  • Assistant Director, Benefits and Wellness

    10 minutes ago

    New York, United States Common Ground Full time

    ABOUT US: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and...

  • Assistant Director of Health Services

    4 weeks ago

    New Castle, United States Cedar Lake Full time

    Assistant Director of Health ServicesReports to: Director of Health ServicesLocation: New Castle/La Grange, KYWho We Are:Unconditional love for people with disabilities – this is the heart of who we are and whom we employ at Cedar Lake. We are the largest private provider of residential and community-based services for adults with intellectual and...

  • Assistant Director of Health Services

    2 months ago

    New Castle, United States Cedar Lake Full time $70,000 - $85,000

    Assistant Director of Health ServicesScroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.Reports to: Director of Health ServicesLocation: New Castle/La Grange, KYWho We Are:Unconditional love for people with disabilities – this is the heart of who we are and whom we...

  • Assistant Program Director

    1 month ago

    New York, New York, United States Services for the UnderServed Full time

    Job Title: Assistant Program DirectorServices for the UnderServed (S:US) is seeking a dedicated and compassionate Assistant Program Director to join our team. As a key member of our leadership team, you will play a vital role in ensuring the success of our programs and services.Job Summary:The Assistant Program Director will be responsible for overseeing the...

  • Executive Assistant to Executive Director

    4 weeks ago

    New York, United States Women of Renewable Industries and Sustainable Energy (WRISE) Full time

    About WRISEWomen of Renewable Industries and Sustainable Energy (WRISE) is a mission-focused and results-drivennon-profit organization working to accelerate the transition to a sustainable and equitable energy futureby igniting the collective power of community to address/remove systemic barriers for women andmarginalized groups within the workplace.Position...