It project manager
3 weeks ago
About Beacon Systems, Inc
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
Position: IT Project Manager
Location: Onsite - Providence, RI
Duration: 12 Months Plus
Job Description
The Project Manager Senior has overall responsibility for overseeing small to large projects from initiation to close-out. This will include providing recommendations to improve operations and smoothly transitioning projects to ongoing Maintenance & Operations. This role will be instrumental in assisting the State team in leading modernization of call center tools including Workforce Management, and enhanced CRM capabilities. This requires coordination between the Department of Human Services (DHS), Enterprise Technology Strategy and Services (ETSS) in the management of the software development lifecycle. The Project Manager monitors and identifies project risks, issues, and trigger events, ensures the alignment, buy-in, and coordination of project stakeholders; and assists with reviews of vendor performance levels, ensures service level agreements are met, and supports the contract negotiations with vendors. Responsibilities of the Project Manager Senior require strong project management, knowledge of software development processes and exceptional leadership and communication skills.
EXPERIENCE AND REQUIRED SKILLS:
5-10 years experience as a Project Manager with a proven track record managing complex IT projects
Versatile project management skills with the ability to learn quickly and work with limited oversight and supervision
Demonstrated ability to build effective partnerships with key business stakeholders and outside vendors
Proven leadership, organizational and planning skills across different types of projects
Experience with project management tools and best practices
Experience with application development and software development life cycle methodologies
Experience with ITIL practices including incident and problem management
Required knowledge of JIRA, Excel, PowerPoint
5 or more years of experience in Call Center technology
Experience with NICE CXone products including inContact, Studio Scripting Tool, IVR, Central, and ACD or similar
Experience with Workforce Management tools and CRMs for Call Centers.
EDUCATION:
Bachelor s degree in MIS, Computer science or related field.
Master s degree preferred
PMP certification a plus
Compensation
Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.
Report this job
Dice Id: 10230636
Position Id: 8250307
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