Technical Support Analyst 1

3 weeks ago


Birmingham, United States Insight Global Full time

The Technical Support Analyst will be responsible for daily supporting the organization's end-user laptops, desktops, mobile devices and applications. Interface with internal customers and various departments, troubleshooting user desktop issues to resolution. Assist in maintaining computer systems; install and support software applications and peripheral equipment; set up users and security settings; research user inquiries and new technology; troubleshoot and resolve computer operating, software/hardware and database problems; communicate with vendors to resolve issues; provide information to staff and users, prepare and maintain documentation for processes, policies and procedures related to computer systems and operations; test new software with various operating systems; update software for users as released by vendor; monitor and update usage to ensure the security of data and access privileges when program modifications are performed; provide offsite support, training and technical advice.

* Two (2) years experience in desktop support or help desk, providing technical support to users in a medium size company

* Proficient in imaging, deployment, configuration, and troubleshooting of Microsoft Windows devices

* Basic networking principal knowledge

* Experience troubleshooting Intel-based PC hardware (including SATA, USB, CPU, PCI)

* Experience troubleshooting PC-compatible productivity suites (including Office 365)

* Experience in Active Directory, Azure and SCCM (or some other similar tool) and 3rd party patching preferred

* Experience in management of mobile devices (Intune, MobileIron) preferred



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