Customer Service Representative- $500 Sign On Bonus

2 weeks ago

New York, United States Hill-Rom Holdings, Inc. Full time

Baxter and Hillrom are now united as one company. Together, we embark on a new phase in our transformational journey to save and sustain lives worldwide. We are creating new opportunities to accelerate product and digital innovation across care settings, enable efficiencies and improve care outcomes for patients and providers. Our combined portfolio of leading products and solutions will serve even more people worldwide.

For us, this is more than just a job. Here, youll find purpose and pride as we meet the challenges of a rapidly evolving healthcare landscape. We are thrilled to unite two patient-centric cultures that value diversity and inclusion, professional growth and social responsibility. Together, we create a place where we are happy, successful and inspire each other. Learn more about #LifeAtBaxter

This is where you can do your best work. Where your purpose accelerates our mission.

Equal Employment Opportunity - Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations - Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please and let us know the nature of your request along with your contact information by clicking on the link

Privacy Notice Hillrom is now a part of Baxter. View the

Recruitment Fraud Notice - Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our

Job Description Customer Service Representative- $500 Sign On Bonus - 22122015 Hillrom and Baxter have united, creating one of the worlds leading medical products companies. We are committed to our shared vision to transform healthcare. We're building on the legacy and strengths of two historically innovative and socially responsible companies thatwhen joined togethershould better serve our patients, customers and communities. This is an exciting time to join us as we begin a new chapter, together.No matter your role at Baxter, your work makes a positive impact on people around the world. You can expect to work with caring people who value relationships. Our teams are strong and empowered because we value differences. This is where you can do your best work and thrive in an international environment. This is where you can belong.

**Description**

$500 Sign On Bonus

* Provide customer support and basic technical troubleshooting through a variety of channels in an efficient manner primarily via telephone

* Ensure accurate processing and monitoring of orders, service notifications, and complaints.

* Answer questions and satisfy requests on products and services.

* Process requests for Return Material Authorization (RMA) and provide appropriate status as needed.

* Complement the efforts of our sales and marketing teams, promote Front Line Care products, raise awareness of special promotions, and engage in up-sell and cross-sell opportunities.

* Recommend changes to established processes and follow existing procedures to process transactions.

* Demonstrate proficient knowledge of commonly used concepts, practices and procedures that are vital to a customer centric organization.

* Ability to work and contribute among a cross functional team.

**Qualifications**

* High School Diploma required, Associate's Degree preferred.

* Excellent knowledge of Excel and MS Word, or equivalent spreadsheet, and word processing applications.

* Knowledge of SAP or similar order management and CRM (Customer Relationship Management) processing systems.

* Accurate and good attention to detail, particularly in relation to data integrity.

* Previous experience with administration focus and customer care skills.

* Ability to work in a changing dynamic environment, to adapt to change easily, and to show flexibility, prioritization, organization, time management skills, and team skills.

* Possess a positive attitude, sensitivity to customers needs, enthusiasm and exceptional telephone and listening skills.

* Ability to provide high-speed internet connection and distraction-free work area within your remote work-space preferred when applicable

**Primary Location**

: United States-New York-Skaneateles Falls

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