Warehouse Customer Service Associate
2 months ago
Job Type
Full-time
Description
Lightology is the largest contemporary lighting showroom in North America. Our goal is to educate our customers on the intricacies of lighting design. And with this knowledge, our customers come to appreciate the significant impact that great lighting design can have on their home, office, store or restaurant. This knowledge, accompanied by a partnership with our staff and our exceptional product line gives our customers all the tools necessary to create an atmosphere uniquely suited to their needs.
Find us at: www.lightology.com
Position: Warehouse Customer Service Associate
Position reports into the Warehouse Manager
Location: Chicago, IL (Lincoln Park)
The Warehouse Customer Service Associate will provide service to customers at the warehouse. This includes working with other departments and the warehouse to schedule and maintain orders to customers that will be picked up or delivered. Communicates with internal personnel regarding the completion of customer transactions and the resolution of customer questions or problems. The ideal candidate has a friendly demeanor, the ability to learn new computer programs, can multitask and complete projects in a timely manner. be a highly motivated individual who is eager to accept additional responsibilities when needed.
Responsibilities
Greet Customers coming in to the warehouse.
Schedule and maintain Tag and Hold orders and Customer Pick ups.
Schedule Van Deliveries.
Answer phone calls coming into warehouse.
Weekly Review of Open Orders Report and update orders as needed to fulfill sales cycle.
Help Warehouse Manager answer Slack Channel and Emails
Help with Warehouse SOPs and NetSuite Transition
Help with Bin Accuracy Reports and Audits
Coordinates with Inventory Manager and Customer Service the delivery of goods to customers. Makes sure goods in stock are provided promptly to customers who are picking up their purchases.
Contributes to the team effort by assisting others as needed. Performs other tasks and duties as assigned.
Requirements
Minimum 1 year of customer service experience.
High school diploma or GED required.
Experience with Excel a plus
Able to read and understand English.
Benefits
Competitive pay.
Health, Dental, and Vision Insurance enrollment on the 1st of the month after 30 days of employment.
401k Retirement plan after 6 months of employment.
80 Hours of accrued vacation time, prorated your first year.
40 Hours of accrued Sick Time off annually, prorated your first year.
Paid company holidays
Company-sponsored Life with AD&D Insurance Policy Coverage.
Short Term, Long-Term Disability, Life, and AD&D optional Insurance benefits on the 1st of the month after 30 days of employment.
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