Customer Service Apprenticeship

3 months ago

Preston City, United States Travis Perkins plc Full time

You are here: > > Customer Service Apprenticeship * **Customer Service Apprenticeship**

* Business: Keyline

* Sector: Apprenticeships

* Location: Preston, Lancashire

* Salary: competitive + benefits

* Hours of work: 44 hours per week to suit the business needs

* Position type: Permanent

* Job type: Full Time

* Date posted: 21-Jul-2021

* Job reference: 33659

** Job Description**

**Keyline Civils Specialists** is the UK's number one supplier of specialist civils and drainage solutions, and specialist rail and utilities materials. Were part of the Travis Perkins Group, and proud to have been recognised as one of the UKs top employers since 2010.

Were looking for individuals with the potential to be **future leaders within our business**. Youll be someone who is keen to immerse themselves and work across all areas of our business with the ambition and desire to build a long lasting, successful career with us.

Right from the start youll be supported in your development. Youll join our Keyline Civils Specialist Certificate, a 12 month Apprenticeship that will give you the tools to be successful in your role. Over the length of your apprenticeship programme, youll explore:

* Our safety culture within branch

* The products we sell and the services we provide

* What makes us different and keeps us as the number one choice for our valued customer base

Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance. We provide you with a fantastic support network through; 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship. And it doesnt have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom.

There is no such thing as a typical day in Branch life at Keyline but you can take a look at what our colleagues get up to by clicking here. What you can expect is to gain exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie and the direction you would like to develop your career in. Your role responsibilities will require you to:

* Build relationships with customers over the counter and on the phone by taking orders, providing quotes, offering possible solutions and relatable products

* Be helpful and friendly, you will likely get to know our customers on a first-name basis

* Use your learnt knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their purchase

A competitive salary and benefits which include 22 days holiday, colleague bonus and colleague discounts across the Travis Perkins Group businesses. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too

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