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Quality Assurance Supervisor
2 months ago
Job Description
Responsibilities:
The Quality Assurance Supervisor is responsible for the daily inspection of guest rooms, suites, villas and guest hallways.
•The Quality Assurance Supervisor is required to complete a minimum of 60 guest room inspections per day for the Resort rooms and 40 for the Tower suites, as well as conduct visual inspections of guest hallways.
•Inspections must meet Wynn Standards of cleanliness for all guest rooms, suites and villas.
•The Quality Assurance Supervisor spends up to 90% of their time on the floor, interacting with guests and employees, coaching Guest Room Attendant and Utility Houseperson on room standard techniques and completing written documentation.
•Participate in special projects during their shift.
•Proficiency in MS Office and other basic computer applications.
•Operate the Property management System such as OPERA and the room tracking program.
Qualifications
•This position requires that you are 21 years of age or older.
•Requires a high school diploma or equivalent and a minimum of two years experience in the Housekeeping field preferably in a four/five star large casino or hotel environment.
•Candidates must be detail oriented and have the ability to effectively read, write, and speak English.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
