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Administrative/Operations - Process Improvement Analyst
4 weeks ago
Pay Rate: $38.00 Per Hour
Duration: 6 Month Contract to Hire based on performance
Location: 100% On-site Cambridge, Massachusetts 02139
Hours: Standard
Role Overview:
Day to Day Responsibilities:
- Analyzes and identifies improvements for current transportation department processes.
- Documents and studies department processes utilizing Lean Six Sigma tools, time/motion studies and other techniques.
- Manages mid size projects and implementations, often focused on process modifications.
- Manages project team to develop and implement mid-sized process efficiencies.
- Uses project management tools which may include a project plan, business case/cost benefit tracker, training and communication plan, etc.
- Transportation App - Wayleadr
- Collects and houses all data
- Client based website
- Responsible for monitoring parking reimbursement SLAs
- Managing benefit page for transportation
- Manage relationship between client and City of Cambridge and State of Massachusetts regarding transportation guidelines
- Manage relationship between client and 3rd party consultants
- Quarterly Steering Committee
- Quarterly Employee/Client Training Sessions - transportation does knowledge share on app use, general FAQ
- New Hire Orientation 1x Month - entire transportation benefit overview
- Researches and gains in- depth understanding of current processes and formally documents new areas of process improvement.
- Analyzes and benchmarks process metrics against industry standards to ensure a "best practice” is achieved when possible.
- Assists management in the tracking and prioritization of projects in the Process Improvement Team pipeline.
- Partners with IT to create technology solutions which achieve direct process efficiencies.
- Trains staff on new approved business processes.
- Years' Experience Required: 3 - 5 years experience with process improvement, project management or other related experience.
- Education Requirements: HSD
- Systems/Software Proficiencies: Office Suite, Mobile Applications, Site Management
- Certifications: nice to have
- Excellent written and verbal communication skills – Executive Presentation skills
- Strong organizational and analytical skills.
- Ability to provide efficient, timely, reliable and courteous service to customers.
- Ability to calculate intermediate figures such as percentages, discounts, and/or commissions.
- Ability to comprehend, analyze, and interpret documents – will need to pull data from various sources and enter on PowerPoint deck for presentation
- Ability to solve problems involving several options in situations
- Self-starter, business acumen, excellent decision-making, and able to operate under ambiguity at times.
- Strong emotional awareness and intelligence – ability to pivot and deal with critical exceptions.
- Bachelors degree
- Presentation Portfolio to review upon submission
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