Administrative/Operations - Process Improvement Analyst

4 weeks ago


Cambridge, United States Veterans Sourcing Group LLC Full time
Process Improvement Analyst

Pay Rate: $38.00 Per Hour
Duration: 6 Month Contract to Hire based on performance
Location: 100% On-site Cambridge, Massachusetts 02139
Hours: Standard


Role Overview:
Day to Day Responsibilities:
  • Analyzes and identifies improvements for current transportation department processes.
  • Documents and studies department processes utilizing Lean Six Sigma tools, time/motion studies and other techniques.
  • Manages mid size projects and implementations, often focused on process modifications.
  • Manages project team to develop and implement mid-sized process efficiencies.
  • Uses project management tools which may include a project plan, business case/cost benefit tracker, training and communication plan, etc.
Will monitor:
  • Transportation App - Wayleadr
    • Collects and houses all data
  • Client based website
    • Responsible for monitoring parking reimbursement SLAs
    • Managing benefit page for transportation
Relationship management:
  • Manage relationship between client and City of Cambridge and State of Massachusetts regarding transportation guidelines
  • Manage relationship between client and 3rd party consultants
Meetings and Presentations:
  • Quarterly Steering Committee
  • Quarterly Employee/Client Training Sessions - transportation does knowledge share on app use, general FAQ
  • New Hire Orientation 1x Month - entire transportation benefit overview
Other Duties:
  • Researches and gains in- depth understanding of current processes and formally documents new areas of process improvement.
  • Analyzes and benchmarks process metrics against industry standards to ensure a "best practice” is achieved when possible.
  • Assists management in the tracking and prioritization of projects in the Process Improvement Team pipeline.
  • Partners with IT to create technology solutions which achieve direct process efficiencies.
  • Trains staff on new approved business processes.
Qualifications:
  • Years' Experience Required: 3 - 5 years experience with process improvement, project management or other related experience.
  • Education Requirements: HSD
  • Systems/Software Proficiencies: Office Suite, Mobile Applications, Site Management
  • Certifications: nice to have
Must have Skills:
  • Excellent written and verbal communication skills – Executive Presentation skills
  • Strong organizational and analytical skills.
  • Ability to provide efficient, timely, reliable and courteous service to customers.
  • Ability to calculate intermediate figures such as percentages, discounts, and/or commissions.
  • Ability to comprehend, analyze, and interpret documents – will need to pull data from various sources and enter on PowerPoint deck for presentation
  • Ability to solve problems involving several options in situations
  • Self-starter, business acumen, excellent decision-making, and able to operate under ambiguity at times.
  • Strong emotional awareness and intelligence – ability to pivot and deal with critical exceptions.
Top Nice to Have Skills:
  • Bachelors degree
  • Presentation Portfolio to review upon submission
Interview Process: 1st Round - Video; 2nd Round - On-site

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