Customer Experience Associate

4 days ago

Depew, United States The Toronto-Dominion Bank Full time

Customer Experience Associate Customer Experience Associate Apply remote type On Site locations Coquitlam, British Columbia time type Part time posted on Posted 3 Days Ago job requisition id R_1383932 Work Location: Coquitlam, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: $21.50 - $27.05 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Job Description: Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. In this role, you will: Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence Job Requirements: High School diploma and/or 1 years of relevant experience Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time management skills to work in a fast-paced environment. Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet. A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information: Were delighted that youre considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, were committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Training & Onboarding: We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role. Interview Process: Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation: Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you J-18808-Ljbffr

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