Guest Services Temporary Associate
2 weeks ago
Guest Services Temporary Associate
in
Egg Harbor Township, NJ
at
Spencer's
Spencer's is the mall destination for entertainment, excitement and fun. For over 60 years we have been offering unique product for the lifestyle style of our core 18-24 year old guest, always inspired by humor and irreverence.
Originally a mail-order catalog in Easton, PA, Spencer's has been the leader in fun and novel products from the Whoopie Cushion to lava lights. In 1963 Spencer's expanded its reach and opened its first store in the Cherry Hill Mall in Cherry Hill, New Jersey where we continue to operate.
Job Description
Overview
We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun" and "So Much Fun It's Scary"
At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.
One Team / One Goal
We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.
Responsibilities
The Guest Services Temporary Associate will communicate through phone, email and live chat with our guests, other Guest Services team members, store associates and internal partners. This position is responsible for the answering of calls or written inquiries from customers, vendors or general business communication.
Field a variety of incoming and/or outgoing calls on behalf of our guests and stores
Respond to customer complaints by the timely coordination of field input where required
Conduct research to provide answers for our guests to resolve their issues
Respond to written inquiries on both social and live chat platforms
Document information in order management systems for accurate record keeping
Qualifications
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Proficient in Microsoft Suite to include Word, Excel, and Outlook
Excellent written and verbal communication skills
Strong organizational and time management skills
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