Sr. AV Production Manager

3 weeks ago


Redmond, United States Compass Group USA Full time

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nations largest and most-prestigious companies -- in every state and across all industries. As a member of Eurests leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

The Senior Technical Services Manager is directly responsible for managing & leading their direct reports overseeing all aspects of the lines of business outlined above in tandem with the Assistant Director of Technology - Production. The Assistant Director of Technology - Operations is responsible for various levels of management and associates within the respective AV teams.

Job Responsibilities

  • Supports their leadership and peers in collaboratively building an industry-leading vision for their respective LOBs; ensures that this vision is communicated and that there is buy-in at all levels of AV, Event Management, and Operations, as well as externally with suppliers and business partners.
  • Subject matter expert on event utilization of supported technologies, including Teams, HD video recording, live video and audio streaming, video teleconferencing (VTC), and telepresence
  • Manage day-to-day operations
  • Provide customer service and support including technical troubleshooting and operational assistance, including event support
  • Monitor team communications and deliverables
  • Track equipment, including maintaining asset tracking program. Complete weekly equipment checks, and completing periodic audits of inventory lists
  • Maintain current industry and campus knowledge and contribute to business improvements, ensuring all support services are effective and competitive
  • Define and manage operational metrics and KPIs - volume, performance and impact - and execute plans to improve related measures
  • Assist with the onboarding of new services, including training staff, creating process documentation, and identifying equipment for purchase
  • Identify root issues in the delivery of support services and assist with development and implementation of corresponding solutions
  • Maintain key relationships with stakeholders, including Microsoft product groups, event teams, Microsoft Production Studios, Microsoft Learning, third-party vendors, etc.
  • Audit team performance during event and non-event support
  • Maintain team vehicles, including keys, mileage reporting, completion of maintenance, driving tests, damage reporting, and periodic inspections
  • Maintain team equipment and procurement of equipment
  • Technical production for high-level and complex events
  • Takes necessary action to achieve established quarterly account Key Performance Indicators (KPIs); completes reporting on KPI performance, as necessary.
  • Partners with other functional leaders in the environment to ensure effective cross-functional business delivery; models and holds direct reports accountable for effective collaboration and conflict resolution with Department management and associates.
  • Responsible for bringing forth innovations and initiatives to continuously improve Operational delivery.
  • Identifies critical issues & manages escalations from senior leadership and the client to ensure concerns are resolved to satisfaction of the client and internal leadership.
  • Works directly with other department leaders to achieve enterprise goals & initiatives and ensure the highest level of satisfaction for customers & clients.
  • Ensure support personnel are provided with all information and equipment necessary to provide successful event support
  • Attend pre-event meetings to ensure all needs are identified and addressed
  • Identify team purchasing needs and make purchase requests, including providing justifications
  • Support the Microsoft mission and Compass Group objectives of customer service, operational excellence, teamwork, process improvement, leading by example and exceptional character
  • Adhere to Microsoft information security policies and best practices
  • Escalate unresolvable and/or out-of-scope issues to management in a timely fashion

Job Qualifications

  • Minimum 3 years’ experience in the Audiovisual or Broadcasting industry
  • Must have working understanding of modern web conferencing and live video technologies
  • Must be knowledgeable in audio and presentation systems, including control systems
  • Must be able to troubleshoot audiovisual systems and equipment, including remotely
  • Experience in leading large, multi-faceted teams required.
  • Experience in all aspects of client & vendor management & partnerships required.
  • Competent in relative Microsoft applications - Excel, Word & Outlook
  • Ability to analyze client needs & requests, think strategically, possess business & time management skills, as well as the initiative & judgment to quickly evaluate issues, find alternatives & take appropriate courses of action.
  • Must have excellent change management and leadership skills
  • Superior quantitative, oral and written communications and problem-solving/strategizing skills
  • Exceptional customer service abilities
  • Competent in MS applications - Excel, Publisher, PowerPoint, Visio, FrontPage, Word, Internet, and Outlook
  • Excellent organizational skills & reporting

Apply to Eurest today

Eurest is a member of Compass Group USA



  • Redmond, United States Compass Group USA Full time

    As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000...


  • Redmond, Washington, United States Eurest Full time

    Job OverviewEurest, a leading provider of business and industry dining, is seeking a highly skilled Senior AV Production Manager to join their team. As a key member of the leadership and professional support team, you will play a critical role in delivering world-class meals and events to corporate clients across the country.As a Senior AV Production...


  • Redmond, Washington, United States Compass Group, North America Full time

    Job SummaryThe Senior AV Production Manager is a key member of the Compass Group, North America team, responsible for managing and leading the AV operations team. This role requires a strong technical background, excellent leadership skills, and the ability to work collaboratively with cross-functional teams.Key ResponsibilitiesManage day-to-day operations...


  • Redmond, Washington, United States Compass Group, North America Full time

    Job SummaryThe Senior AV Production Manager is responsible for managing and leading a team of technical professionals to deliver high-quality audiovisual services to clients. This includes overseeing the planning, execution, and evaluation of events, as well as ensuring that all technical aspects of the events are executed flawlessly.Key...

  • AV Sales Professional

    4 weeks ago


    Redmond, Washington, United States Avidex Full time

    AV Account Executive Role OverviewAvidex is a leading provider of audiovisual and IT integration solutions, and we are seeking a highly skilled AV Account Executive to join our team. As a key member of our sales team, you will play a pivotal role in achieving sales and profitability objectives, focusing on both new and existing clients.Responsibilities:Meet...


  • Redmond, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of an experienced Project Manager/Sr. Consultant to join our team remotley. The role primarily involves providing an outsider's perspective and in-depth analysis to various companies, helping them to improve their business procedures, operations, and practices. This role offers a long-term contract...


  • redmond, United States Amazon Stores Full time

    Sub-Same Day is looking for a Sr. Program Manager with a delivery record and proven program management experience to own a significantly complex and cross-organization building design initiative for our faster than Same Day fulfillment centers. Robust understanding of fulfillment operations including under-the-roof and on-the-road processes, engineering...


  • Redmond, United States Savers | Value Village Full time

    DescriptionJob Title: Store Production Team MemberWalk in anytime from October 15th - 18th from 10:00 a.m. to 4:30 p.m. for On-the-Spot Interviews! Interviews will be held at our locationTown Center at Redmond, 7370 170th Ave NE, Redmond, WA 98052.Pay Range: Our starting pay ranges from $16.30 to $17.18 depending on job duty/position.$16.30 = Sales Clerk,...


  • Redmond, Washington, United States Amazon Full time

    Job DescriptionAt Amazon, we are seeking a highly skilled Transportation Program Manager Sr to join our Kuiper Transportation team. This role will be responsible for overseeing the ocean transportation operations, ensuring timely and efficient delivery of shipments to our customers.Key Responsibilities:Develop and implement ocean transportation strategies to...


  • Redmond, United States Savers Value Village Full time

    Job DescriptionJob DescriptionJob Title: Store Production Team MemberWalk in anytime from October 15th – 18th from 10:00 a.m. to 4:30 p.m. for On-the-Spot Interviews!  Interviews will be held at our location -- Town Center at Redmond, 7370 170th Ave NE, Redmond, WA 98052. Pay Range: Our starting pay ranges from $16.30 to $17.18 depending on job...

  • Retail Warehouse

    2 months ago


    Redmond, United States Savers Value Village Full time

    Job DescriptionJob DescriptionJob Title: Retail Warehouse & Production AssociateWalk in anytime from October 8th – 12th from 10:00 a.m. to 4:30 p.m. for On-the-Spot Interviews!  Interviews will be held at our location -- Town Center at Redmond, 7370 170th Ave NE, Redmond, WA 98052. Pay Range: Our starting pay ranges from $16.30 to $17.18 depending on job...


  • redmond, United States Amazon Stores Full time

    Amazon Fulfillment Technology is seeking a Sr. Program Manager - Employee Experience to partner on business strategy and goals related to employee experience. In this role, the Sr. Program Manager will use their skills to work both across the business and HR to help leaders develop and rollout innovative and impactful inclusion and employee experience plans....


  • Redmond, United States Savers | Value Village Full time

    DescriptionJob Title: Store Production Team MemberPay Range: Our starting pay ranges from $16.30 to $17.18 depending on job duty/position.$16.30 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft$16.55 = Clothing Sorter/Hanger, Hardware Sorter$16.79 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler,...


  • Redmond, United States Savers | Value Village Full time

    Description Job Title: Store Production Team Member Walk in anytime from October 15th - 18th from 10:00 a.m. to 4:30 p.m. for On-the-Spot Interviews! Interviews will be held at our locationTown Center at Redmond, 7370 170th Ave NE, Redmond, WA 98052. Pay Range: Our starting pay ranges from $16.30 to $17.18 depending on job duty/position. $16.30 = Sales...

  • Retail Warehouse

    3 weeks ago


    Redmond, United States Savers | Value Village Full time

    Description Job Title: Retail Warehouse & Production Associate Walk in anytime from October 15th - 18th from 10:00 a.m. to 4:30 p.m. for On-the-Spot Interviews! Interviews will be held at our location -- Town Center at Redmond, 7370 170th Ave NE, Redmond, WA 98052. Pay Range: Our starting pay ranges from $16.30 to $17.18 depending on job duty/position....

  • Sr. Program Manager

    2 weeks ago


    Redmond, United States Amazon Stores Full time

    Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, and healthy behaviors and encourage employees to proactively manage their health and well being. To support this focus area, Amazon is seeking a leader to serve as our Program Manager for Worldwide WHS to build programs that create a...


  • Redmond, Washington, United States Compass Group USA Full time

    Job SummaryThe Senior Technical Services Manager is a key member of the Compass Group USA team, responsible for managing and leading the AV team to deliver world-class support services to clients. This role requires a strong technical background, excellent leadership skills, and the ability to collaborate with cross-functional teams.Key...

  • Production Manager

    35 minutes ago


    Redmond, United States Radiant Vision Systems Full time

    The Production Manager is responsible for overseeing and optimizing the production workflow, ensuring the timely and high-quality delivery of specialized products that meet customer expectations. The role involves leading a skilled team, fostering a culture of continuous improvement, and collaborating with key internal partners across sales, R&D, operations,...

  • Production Manager

    7 days ago


    Redmond, United States Radiant Vision Systems Full time

    The Production Manager is responsible for overseeing and optimizing the production workflow, ensuring the timely and high-quality delivery of specialized products that meet customer expectations. The role involves leading a skilled team, fostering a culture of continuous improvement, and collaborating with key internal partners across sales, R&D, operations,...


  • Redmond, United States Savers Value Village Full time

    Job DescriptionJob DescriptionJob Title: Store Production Team Member Pay Range: Our starting pay ranges from $16.30 to $17.18 depending on job duty/position. $16.30 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft$16.55 = Clothing Sorter/Hanger, Hardware Sorter$16.79 = Bed & Bath, Books, CDC Ambassador, Furniture,...