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Remote Collector II

2 months ago

Orlando, United States Hilton Grand Vacations Full time
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here's why you will love it here:

  • Recognition Programs and Rewards
  • Excellent health care options, including medical, dental, and vision
  • A people-first culture
  • Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
  • Perks at work: Employee Pricing platform
  • Employee Assistance Program that supports your physical and mental well-being.
  • Paid Vacation Time and Paid Sick Days
  • 401(k) program with company match
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
  • And more
What will I be doing?

Hilton Grand Vacations is seeking an organized self-starter to join our dynamic Collections team As a Collector II, you will be responsible for servicing/collecting, via phone and mail, any current or past due mortgage and/or maintenance accounts.

This position will primarily emphasize the handling/collecting of the 60+ days delinquent accounts. This position also assists owners with the general understanding of the terms and conditions related to their ownership and contract(s). The Collector II will also be expected to provide additional leadership support in the department to assist the Supervisors and Leads.

  • Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
  • Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
  • Legally, ethically and confidentially handle any correspondence and/or payments received.
  • Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing, as necessary.
  • Provide effective leadership to the team in support of the Supervisors and Leads.
  • Assist with the development of company policies and procedures in conjunction with collection tactics and practices.
  • Assist all members of collections staff with daily processes and procedures when required.
What are we looking for?

HGV is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • High School Diploma/GED
  • Must possess excellent written and verbal communication and organizational skills.
  • Proficient in Word, Access, and Excel
  • Flexible Schedule M-Sat from 8am to 11pm
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Over 2 years of Collections or Sales experience
  • Skip tracing experience
  • Timeshare Industry experience


HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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