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Customer Care Associate

3 months ago

Sioux Falls, United States Furniture Mart USA Full time
Grow with our team as a Customer Care Associate at our Furniture Mart USA Corporate Office in Sioux Falls, SDMake a positive difference by playing a key role in achieving our customer satisfaction This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team.NO sales or collections involved

  • Full-Time (40 hrs/wk): Monday-Friday, 10:00AM-6:00PM
    • Alternating Saturdays
  • Competitive Wage: $18/hour
  • Answer incoming calls from customers
  • Order parts for our customers, stores, and warehouses
  • Schedule sales orders, exchanges, credit memo's, and in-home repairs
  • Follow-up with customers
  • Process cancellations & reschedule deliveries
  • Contact customers to schedule furniture deliveries
WHAT DO WE OFFER?
  • $ Competitive Wages $
  • Excellent Benefits Packageincluding Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH
  • Great Employee & Family Discountson our beautiful furniture, mattresses, and accessories
  • Casual Dress Attire
REQUIREMENTS/QUALIFICATIONS:
  • Upon job offer, must be able to pass a background checkprior to starting employment
  • Computer and telephone experience required
  • Ability to listen and effectively resolve problems
  • Ability to act calmly under stressful conditions
  • Exhibit excellent verbal communication and listening skills
  • Possess customer-satisfaction focus with excellent customer service and interpersonal skills


Furniture Mart USA is an Equal Opportunity Employer