Branch Manager

3 weeks ago

Kaukauna, United States The Sherwin-Williams Company Full time
  • Consistently meet and exceed sales and PBT goals
  • Develops and implements branch market plan based on market conditions, branch mission and financial/budget objectives.
  • Ensures customers are serviced appropriately to meet their expectations.
  • Supports Sales Rep selling activities.
  • Handles customer complaints within area/region guidelines.
  • Ensures all transactions are handled properly through the computer operating system.
  • Maintains computer operating system and troubleshoots system as necessary.
  • Ensures all customer orders are accurately prepared and records maintained.
  • Places and follows-up on purchases from outside vendors per established policy.
  • Ensures orders are delivered to customers in a timely manner.
  • Ensures company vehicle is properly maintained.
  • Manages the merchandising of the branch according to area/region or company guidelines.
  • Maintains branch inventory levels to maximize sales and inventory turns.
  • Conducts physical inventory in a timely and accurate manner.
  • Ensures that the branch warehouse area is organized
  • Ensures safety, loss prevention and security practices are followed by all branch employees according to policy and corrects or reports non-compliance.
  • Assists in providing necessary input for development of annual budget.
  • Review management/financial reports on a frequent basis to optimize financial performance of the branch.
  • Performs direct accounts receivable and expense payable functions within established standards for bad debt, past due and over limits; including daily bank deposits.
  • Ensures that Price Record Cards are accurately maintained.
  • Respond to Audit Report and takes necessary corrective action in a timely manner.
  • Determines staffing needs, recruits branch employees accordingly with proper approval, and establishes work schedules as appropriate.
  • Determines employee training needs and implements training as appropriate.
  • Ensures that branch staff performs at a level appropriate to meet branch objectives by clearly communicating assignments and expectations, conducting performance appraisals and administering discipline as required.
  • Perform/direct processing of daily paperwork
  • Perform/direct accounts payable process and preparation of necessary documents and checks
  • Implement and maintain a systematic follow-up program of phone calls and visits for delinquent accounts
  • Perform/direct credit investigations and analysis on new and existing accounts, including contacting outside sources for information.
  • Builds positive relationships with employees, customers and external vendors.
  • Focuses on key market segments consistent with the sales strategy.
  • Provides timely, appropriate feedback to all employees on performance & sales expectations.
  • Holds regular meetings with employees to discuss progress and coaches when needed.
  • Deliver information in logical manner.
  • Plays a role in developing and targeting new business
  • Actively works in the field calling on existing and potential accounts for development
  • Possesses strong knowledge of branch operations
  • Adhere to company safety standards at all times.
  • Conducts periodic market research studies to assist in developing marketing plans and strategies for the branch to include:
    • Profiling key competition in the market.
    • Conducting competitive product testing and comparisons to S-W and identifying strengths and weaknesses of competitors versus Sherwin-Williams.
    • Profiling potential customers and making shop visits to estimate sales volume.
    • Making outside sales calls to support the market development plan.
  • Additional duties as assigned.

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

  • High School education or equivalent

Preferred:

  • Bachelor's Degree

KNOWLEDGE & EXPERIENCE:

Required:

  • Valid driver's license
  • Previous record of effective management with regard to expense control, sales management and directing personnel
  • At least 2 years of experience in a customer service related field

Preferred:

  • At least one year experience in an automotive aftermarket industry
  • Previous experience in sales related goal

TECHNICAL/SKILL REQUIREMENTS:

Required:

  • Demonstrated ability to work with word documents and spreadsheets
  • Demonstrated high level of both verbal and written communication skills
  • Demonstrated ability to perform basic math calculations and financial ratios relative to a P&L
  • Demonstrated ability to make independent decisions

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

  • 10%

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