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Service Operations Manager

4 months ago

Kaukauna, United States North Central Utility Full time
Job DescriptionJob Description

North Central Utility is looking for a self-motivated, highly organized individual to lead our service operations team throughout 9 dealership locations in WI, MN & ND.

Responsibilities will include but not be limited to the following:

  • Responsible for service department P&L
  • Lead team of 10 service managers, 60+ technicians
  • Establish procedures to ensure NCU and industry best practices for repair quality, safety, proficiency and repair methods are followed consistently across all locations
  • Achieve team compliance with vendor warranty policies; direct warranty manager with warranty processing and collection
  • Implement safety program to meet OSHA regulations and NCU safety policies to maintain a safe work environment for all service team members
  • Ensure clean & safe working environment at all shop locations
  • Expect and achieve 100% compliance with PPE use
  • Work with HR manager & recruiter to maintain appropriate staffing levels in shops
  • Guide service management team to ensure compliance with company policies for recruitment, hiring, training and disciplinary actions
  • Conduct annual performance reviews for service team members and work with managers to create employee development and training plans
  • Work collaboratively with parts operations team to achieve company goals
  • Ensure compliance with state and federal requirements for work procedures, training & certifications, record keeping on hazardous materials and safety programs
  • Participate in vendor and company sponsored management meetings
  • Provide training and coaching for service management team and technicians
  • Recommend shop tooling & new equipment technology that helps increase efficiency and/or safety in the shops
  • Ensure shop equipment, tools and vehicles are properly maintained, calibrated as needed and in good, safe working condition
  • Coordinate vendor trainings for service team
  • Work closely with factory and supplier field service & warranty teams
  • Conduct regular online meetings to share info between locations
  • Keep abreast of market conditions and NCU competitiveness in markets served
  • Develop annual plan to outline current and future needs, problems and opportunities
  • Help identify and create improved organizational and department level processes
  • Manage days-to-close, productivity, profitability and other department metrics

Qualifications:

  • 10 years heavy-duty truck and/or trailer repair experience
  • 5 years heavy-duty shop management experience (or equivalent)
  • Multi-location management experience preferred
  • Exceptional verbal and written communication skills
  • Working knowledge of accounting including accounts payables, receivables & financials
  • Proficient with Excel, Word, PowerPoint & Microsoft Teams
  • Strong knowledge of welding, fabrication and trailer construction & repair
  • Clean driving record
  • Willing to travel – up to 60% travel to branch locations

Pay & Benefits:

  • Competitive salary with bonus incentives
  • 401k with 25% company match plus profit sharing
  • Medical, Dental, Vision, Basic Life and Short-Term Disability
  • Paid Holidays and PTO
  • Company vehicle


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