Associate Patient Care Coordinator

7 days ago


Irving, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Service Representative is responsible for greeting patients and collecting, recording and balancing payments.

Schedule: Monday-Friday: 8am-5pm.

Location: Office located at 6750 N Macarthur BLVD STE 350 Irving, TX

Primary Responsibilities:

  • Answer inbound calls from patients and providers regarding appointments and general inquires
  • Refer calls to nurse triage team according to protocols
  • Track appointments and document information completely, timely, and accurately
  • Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies
  • Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs
  • Escalate transactions when defined by protocols
  • Demonstrate active listening and empathy in all interactions
  • Demonstrate effective communication through proper tone, pace, volume, grammar, and pronunciation
  • Demonstrate courtesy in each interaction
  • Control the interaction to ensure each of the consumer's inquiry is handled completely and efficiently
  • Meet key performance goals established including quality and attendance
  • Maintain confidentiality and adhere to HIPAA requirements
  • Other duties, as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience
Preferred Qualifications:
  • Bilingual in English and Spanish

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#rpo #red

  • Irving, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • IRVING, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • IRVING, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • Irving, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • Irving, United States Texas Oncology Full time

    Overview: The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full-time position will support our Virtual Care Team.This position can be either a level 1, 2 or Sr based on relevant work experience. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to...


  • Irving, United States Texas Oncology Full time

    Overview: Texas Oncology is looking for a Virtual Care Patient Services Coordinator to join our team! This position will support all of Texas Oncology in a remote capacity. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders...


  • Irving, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • Irving, Texas, United States Baylor Scott & White Health Full time

    About the RoleWe are seeking a skilled Nurse Practitioner to join our team at Baylor Scott & White Health. As a key member of our healthcare team, you will play a crucial role in patient care coordination and delivery.Job DescriptionThe ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively with...


  • Irving, Texas, United States Innovative Renal Care Full time

    Job SummaryWe are seeking a dedicated Patient Care Technician to join our team at Innovative Renal Care. As a Patient Care Specialist, you will provide high-quality patient care to individuals suffering from End Stage Renal Disease (ESRD).Key Responsibilities:Monitor patients before, during, and after dialysis treatment.Measure and record vital signs,...


  • Irving, Texas, United States Christus Health Full time

    Job SummaryWe are seeking a highly skilled Patient Safety Program Coordinator to join our team at Christus Health. In this role, you will work closely with the Manager of Health Plan Quality to develop and implement patient safety programs that promote a culture of safety and quality within our organization.ResponsibilitiesCollaboration and Communication:...


  • Irving, Texas, United States Res-Care, Inc. Full time

    Job SummaryWe are seeking a motivated and compassionate Rehabilitation Technician to join our team at Pate Rehabilitation. As a key member of our facility care team, you will provide essential care to our valued patients in an in-patient rehabilitation setting.In this role, you will attend to patient needs in accordance with established treatment plans,...


  • Irving, Texas, United States Innovative Renal Care Full time

    At Innovative Renal Care, we are dedicated to making a difference in the lives of our patients. As a Patient Care Specialist, you will play a vital role in helping patients understand their rights and responsibilities, and guide them in managing the physical, mental, emotional, and financial demands of End Stage Renal Disease.ResponsibilitiesAssess patient...


  • Irving, Texas, United States DaVita Inc. Full time

    Job SummaryThe Patient Care Technician (PCT) position is an exciting opportunity for individuals looking to start their career in healthcare. We offer paid training and comprehensive benefits to help you succeed in this rewarding role.


  • Irving, Texas, United States Aveanna Healthcare Full time

    Job SummaryAveanna Healthcare is seeking a dedicated and compassionate Home Health Nurse to provide high-quality patient care in the comfort of our clients' homes. As a Home Health Nurse, you will be responsible for implementing physicians' prescribed plans of care, conducting patient assessments, and administering prescribed medication and therapies.About...


  • Irving, Texas, United States iMCS Group, Inc Full time

    iMCS Group, Inc is seeking a skilled Nurse Care Coordinator to join our team. As a Nurse Care Coordinator, you will play a vital role in providing high-quality patient care and ensuring seamless coordination of services.

  • Patient Care Tech

    1 month ago


    Irving, United States HCA Full time

    Description Introduction Do you want to join an organization that invests in you as a(an) Patient Care Tech? At Medical City Las Colinas, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. Benefits Medical City Las Colinas, offers a total rewards package that...

  • Patient Care Tech

    1 month ago


    Irving, United States Medical City Las Colinas Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Patient Care Tech? At Medical City Las Colinas, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsMedical City Las Colinas, offers a total rewards package that...


  • Irving, Texas, United States Innovative Renal Care Full time

    About UsInnovative Renal Care is a leading provider of dialysis services, dedicated to making a difference in people's lives. Our team shares a common goal: to deliver exceptional care and support to patients and their families.Salary and BenefitsWe offer highly competitive salaries with annual raises significantly above the industry standard. In addition,...


  • Irving, Texas, United States Solstice Southwest LLC Full time

    Job OverviewSolstice Southwest LLC, a DFW gold star company, is committed to providing high-quality mental healthcare services. Our team is dedicated to helping adolescents and adults achieve a better quality of life through our inpatient, partial hospitalization, intensive outpatient, and outpatient programs.


  • Irving, Texas, United States UnitedHealth Group Full time

    Company OverviewUnitedHealth Group is a global organization that delivers care, aided by technology to help millions of people live healthier lives. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life.