Director of Global Infrastructure

3 weeks ago

Houston, United States N.F. Smith & Associates, L.P. Full time
Position Summary:

We are seeking a highly skilled and experienced Director of Global Infrastructure to oversee the planning, implementation, and management of our company's infrastructure systems. This leader will provide strategic leadership and direction to ensure the smooth operation and continuous improvement of Smith's global infrastructure, including networks, servers, storage, user computers, and enterprise data and applications. This role requires strong technical expertise, exceptional managerial skills, and the ability to collaborate with various teams to achieve organizational objectives. This role will lead all the infrastructure teams in 3 geographical locations to ensure a stable and secured IT system for the fast-growing company.

Responsibilities:

- Develop and implement a comprehensive infrastructure strategy aligned with business goals, ensuring scalability, reliability, and security.

- Lead and manage a team of infrastructure professionals, providing guidance, coaching, and performance evaluations.

- Oversee the design, deployment, and maintenance of network infrastructure, including LAN, WAN, routers, switches, firewalls, and VPNs.

- Manage the operation and maintenance of servers, storage systems, and virtualization platforms, ensuring maximum uptime and optimal performance, on a hybrid infrastructure environment.

- Develop and implement disaster recovery and business continuity plans to minimize downtime and data loss.

- Manage IT helpdesk support team to ensure efficient support to all employees worldwide on IT needs, and set up a better escalation process for second-tier support and engineering support from IT.

- Monitor and analyze infrastructure performance, identifying areas for improvement and implementing appropriate solutions.

- Stay up-to-date with industry trends and emerging technologies, evaluating their potential impact on the organization and recommending relevant upgrades or enhancements.

- Establish and maintain relationships with vendors, negotiating contracts and ensuring service level agreements are met.

- Manage infrastructure budgets, ensuring cost-effective utilization of resources and adherence to financial targets.

- Manage the process and protocol with the Cybersecurity team on implementing all technical solutions to ensure the IT system is well protected with needed security solutions and tools, and is in compliance with ISO27001 and NIST standards.

- Work with application team leaders on software project planning, and provide needed infrastructure resources and plan.

- Conduct annual IT audits and work with external security firms on infrastructure security penetration testing, and come up with improvement plans

- Ensure compliance with relevant regulations and industry best practices related to infrastructure management, data security, and privacy.

Qualifications:

- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Master's degree is preferred.

- Minimum of 5 years of experience as a Director or Project Manager of Infrastructure, specifically in mid or large-size enterprises with a global footprint.

- Minimum of 5 years of experience as a Senior Network Manager or Architect, with an in-depth understanding of networking protocols, security principles, and infrastructure design and focuses on Cisco, Palo Alto, and Zscaler network technologies.

- Over 8 years of experience in managing technical teams across various domains, encompassing network infrastructure, virtual and physical server farms, operating systems, Microsoft Product administration, and Voice systems.

- Robust technical knowledge and hands-on experience in overseeing enterprise-level infrastructure systems, including MPLS network and SD-WAN infrastructure. Proficiency in collaborating with tier 1 MPLS providers is essential.

- Previous experience managing a server team operating Windows, Redhat Linux, and Oracle databases.

- Previous experience leading a voice team responsible for operating Cisco Call Manager with global operations.

- Previous experience managing a Microsoft Product team responsible for Windows, Office 365 setup and maintenance, as well as overseeing all Windows servers and endpoint computer maintenance and updates.

- Hands-on experience managing the setup and maintenance of on-premises and cloud infrastructure. Exposure to virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure, and GCP) is essential.

- Strong knowledge of storage systems (SAN, NAS) and backup/recovery solutions.

- Familiarity with the ITIL framework and project management methodologies is highly advantageous.

- Excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues and vendors.

- Proven experience in leading and managing a team of infrastructure professionals, fostering a positive work environment, and promoting professional growth.

Smith is an Equal Opportunity/Affirmative Action Employer

#LI-AK1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

We are an Equal Opportunity/Affirmative Action Employer.

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