IT Support Specialist
4 weeks ago
Job Description
Job Description
Job Title: IT Support Specialist
Reports To: IT Manager
Responsibilities and Essential Functions:
Provide prompt and accurate technical support, ensuring a high level of customer satisfaction
Perform deskside and remote Windows 10 workstation support in a networked office environment
Support MS Office 365 and Outlook configuration and troubleshooting
Install and configure software
Provide new user set up for new and transferred employees
Responsible for printer and network file share configuration and troubleshooting
Peripheral installations
Configuration and troubleshooting of equipment
Supporting employee iPhone and Android cell phones and associated applications.
Assist employees on computer/user moves, adds, and changes
Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities
Escalating problems as required
Accurately and effectively resolve and close assigned trouble tickets in accordance with SLA requirements
Other tasks as requested by manager
Additional:
Occasional travel will be required to the surrounding area (day trips). Overnight trips are rare and infrequent but are occasionally necessary.
Skills/Experience:
1-3 years’ prior experience providing customer support for Windows 10 and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting
2 years’ prior experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as TrackIt) and the ability to track and document actions taken
REQUIRES outstanding customer service skills
REQUIRES strong oral skills
REQUIRES outstanding documentation ability
Excellent interpersonal skills
Successfully demonstrate the ability to work independently with minimal supervision
Proven record of diagnosing and troubleshooting workstation, application, peripheral, TCP/IP, and/or printer problems
Exhibit strong organizational skills and the ability to follow documentation procedures for daily tasks
Able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers
The physical requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Requirements:
Bachelor’s degree in related technical field or equivalent experience (minimum five years)
Above job responsibilities are intended to describe the general level of work performed by an individual in this position. Listed responsibilities are not intended to be construed as an exhaustive list of responsibilities, duties and skills required for this position.
#J-18808-Ljbffr
-
System Support Specialist
6 days ago
Columbus, United States Hciequity Full time** System Support Specialist** Job Title System Support Specialist Job ID 27579793 Location Columbus, OH 43229 Other Location Description MSI Express is a leading packaging company for the worlds largest food brands. Combined, we work with a growing list of Fortune 500 companies and entrepreneurs alike to tailor manufacturing/packaging and supply chain...
-
Support Specialist Electrician
1 week ago
Columbus, United States Cummins, Inc. Full timeCEP (HDM) - Support Specialist Electrician Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's Support Specialist, Electrician, 3rd Shift, Support, Specialist, Manufacturing, Equipment
-
Contract Support Specialist
1 week ago
Columbus, United States Turner & Townsend International Full timeTurner & Townsend Contract Services team is highly experienced in providing authoritative advice and professional expertise in the fields of Contracts Administration and Support along with Project Advise to a market leading client base. We are dedica Contract, Support Specialist, Support, Specialist, Contracts, Delivery, Business Services, Staffing
-
IT Support Specialist II
6 days ago
Columbus, United States Root Full time****The position.**** The engineering team at Root strives to be one of the most transformative engineering teams ever. Were changing the way an industry works by leveraging technology and data to build the best products possible. Even with our significant growth, we operate in small teams that are given ownership over projects and results. Weve found that...
-
CityWide Transportation Specialist
1 week ago
Columbus, United States LifeWise Academy Support Center Full timeJob DescriptionJob DescriptionAbout UsDecades ago, our nation systematically removed Bible education from the public school day. LifeWise Academy is bringing it back. Under a little-known Supreme Court ruling, LifeWise empowers communities to provide Bible education for their public school students DURING SCHOOL HOURS. Tens of thousands of public school...
-
Sales Support Specialist
2 weeks ago
Columbus, United States Curriculum Associates Full timeAt Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren't sure you meet every qualification, please apply! Above all, we are...
-
Electrical Support Specialist
6 days ago
Columbus, United States HRU Inc Technical Resources Full timeJob Title: Electrical Support Specialist (3rd Shift) Type of Position: DIRECT HIRE Job Location: Columbus, IN (on site role). Compensation: $31.00/hr (overtime eligible). There will be a $1.50/hr off shift premium in this role. Benefits: Benefits are available and are competitive Job Description: HRU Technical Resources has partnered with an American...
-
Columbus, United States OhioHealth Full timeDescription Summary:(This position supports Infusion/IV Sterile Compounding and is a variable shift) IV Area Specialist Successful completion of competency programs for area of specialty and completion of on-going designated training deemed applicable at the system & local campus level. Assists in the development and administration of competency...
-
Contract Support Specialist
2 weeks ago
Columbus, United States Turner & Townsend Full timeCompany Description From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations. With offices located globally, you're never far away from our services. Working from 113...
-
Contract Support Specialist
4 weeks ago
Columbus, Ohio, United States Turner & Townsend Full timeJob Description Turner & Townsend Contract Services team is highly experienced in providing authoritative advice and professional expertise in the fields of Contracts Administration and Support along with Project Advise to a market leading client base. We are dedicated to making the difference to all our clients engaged in the delivery of major capital...
-
Support Specialist Electrician
4 weeks ago
Columbus, United States Cummins Inc. Full timeDescription CEP (HDM) - Support Specialist Electrician We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. We are looking for a talented Support Specialist Electrician to join our team specializing in troubleshooting,...
-
Business Support and Digital Specialist
4 weeks ago
Columbus, United States WesBanco Bank, Inc. Full timeRequirements High school diploma or general education degree (GED) required. Associate’s Degree preferred. Minimum of one year of experience in digital banking, banking operations, bank customer service or digital support role in another industry required. Knowledge of digital banking online account opening and payment systems, required. ...
-
Classroom Behavior Support Specialist
1 day ago
Columbus, United States ST VINCENT FAMILY SERVICES Full timeJob DescriptionJob DescriptionAt St. Vincent Family Services, it is our job to help families build bright futures. Make it your job too! We offer competitive wages, comprehensive benefits, 401K matching & a generous PTO package. !PLUS, We Offer Quarterly Bonuses!These benefits are just a few reasons to join our team. SUMMARYSt. Vincent Prep Academy...
-
Learning Support Specialist II
4 weeks ago
Columbus, United States Columbus State Community College Full timeCompensation Type: Hourly Compensation: $18.00 Job Summary The Learning Support Specialist 2 (LSS2) performs the duties of a professional tutor. The LSS2 will tutor in-person and is expected to work with students, either one-on-one or in small groups to help them attain a deeper and more substantial command of the assigned subject matter. The LSS2 must be...
-
Director of ERP
4 weeks ago
Columbus, United States Revel IT Full timeOur Columbus, Ohio client has a full time opportunity for a Director of ERP who directs and coordinates the development, production activities and optimization of the JD Edwards Enterprise One ERP system by defining the goals and objectives for required computer information systems, in addition to planning for, developing, and implementing new computer...
-
Director of ERP
3 weeks ago
Columbus, United States Revel IT Full timeOur Columbus, Ohio client has a full time opportunity for a Director of ERP who directs and coordinates the development, production activities and optimization of the JD Edwards Enterprise One ERP system by defining the goals and objectives for required computer information systems, in addition to planning for, developing, and implementing new computer...
-
Customer Support Specialist
18 hours ago
Columbus, United States Russell Tobin Full timePosition Title: Customer Support Representative/Account Representative-SrLocation:4343 Easton Commons Columbus OH 43219Duration:6months ContractPay rate: $19.17/hr. on w2.Preference Criteria:We prefer candidates with either a College Degree or Previous Contact Center Experience.Position Description: Join our Client as a Customer Support Representative where...
-
Customer Support Specialist
23 hours ago
Columbus, United States Russell Tobin Full timePosition Title: Customer Support Representative/Account Representative-SrLocation:4343 Easton Commons Columbus OH 43219Duration:6months ContractPay rate: $19.17/hr. on w2.Preference Criteria:We prefer candidates with either a College Degree or Previous Contact Center Experience.Position Description: Join our Client as a Customer Support Representative where...
-
Behavioral Support Associate
2 weeks ago
Columbus, United States Ohio State University Wexner Medical Center Full timeBehavioral Support Specialist to provide behavior support services to children and adults with intellectual and developmental disabilities within the Nisonger Center; performs functional behavior assessments and analysis; trains family members and staff at community agencies in data collection and implementation of strategies; works with school, residential,...
-
Learning Support Specialist
3 weeks ago
Columbus, United States InsideHigherEd Full timeCompensation Type: HourlyCompensation: $18.00Job SummaryThe Learning Support Specialist 2 (LSS2) performs the duties of a professional tutor. The LSS2 will tutor in-person and is expected to work with students, either one-on-one or in small groups to help them attain a deeper and more substantial command of the assigned subject matter. The LSS2 must be able...