Drilling Solutions Engineer I
2 weeks ago
JOB DESCRIPTION
Customer Service:
Communicate and work with the Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure that there is a clear understanding of the customer's plans, activities, issues, and opportunities
Focus regular actions and take initiatives to improve and sustain customer relationships
Establish consistent communication and develop leverage strategies with your account manager to improve profitability
Focus regular actions on special relationship initiatives that will take the relationship to the next level
Pursue/Seek/Gain leads on new operators to gain "ground floor" advantage
Maintain strict confidentiality according to internal policy for area customers
Operations:
Become proficient in drilling and ReedHycalog product application and the marketing the products & services.
Monitor tool performance and report trends to your team through regular reporting
Coordinate the gathering of competitor's performance data (bit records, run reports, downhole tools, etc.)
Prepare and provide technical application support to sales team through customer visits and presentations in the assigned area
Support with the local team with the bit repair process
Provide onsite support for bit runs as needed
Provide the drill bit dull grading and evaluation and trends
Sales Support:
Assist the sales force with detailed performance studies for optimization of drilling performance for critical or strategic applications
Provide direct support for the development and implementation of customer strategy
Maintain consistent communication with the Engineering Support team and assigned account manager concerning issue resolutions and current status of opportunities
Be prepared to provide technical applications support to sales account manager through customer visits and presentations at field site
Assisting for achieving sales metrics and KPI's for assigned rig count
Identify new business opportunities, qualifying needs and pursue key decision-makers, buyers on site
Share "best practice" methods, processes, and ideas across the business' countries/areas/regions
Reporting:
Create Application Maps / Study for the applications in your area
Capture tool performance data from ongoing jobs for data base entry and prepare to present customer run reports and run performance summaries.
Develop outstanding run reports for internal and external use
Create dull conditions reports for all required run in the area
Create incident reports analysis according to the QMS system
Product Development Process:
Provide basic engineering support on ReedHycalog applications, to ensure the successful utilization and operation of the given tool or product.
Lead the process of gathering Reedhycalog product information on the assigned area
Lead the process of gathering competitor intelligence information from customer applications.
Support field testing of new products and design improvements.
Maintain direct technical support in the introduction of new products at the field level.
Make recommendations to enhance existing products to drive reliability with the approval of direct supervisor
Assist in the PDP process for the assigned area
Assess performance needs of customer
Understand the design changes being introduced with the new product
Work with DSE and RDE teams to provide data necessary for application specific design
Follow-through with customer and DSE team to communicate performance and feedback necessary for subsequent improvements
Quality System:
Provide field analysis for failed tool investigation and coordinate with Service Quality Group to provide applicable incident report
Participate in the ReedHycalog Quality Management System: Coordinate and support in all quality incidents in relation to your assigned area according to the QMS system standards.
Provide feedback of product performance through the QMS incident reporting process for product improvement development.
Safety:
Observe safety regulations, wear required safety equipment, encourage safe working practices, report hazards, and adhere to all HSE requirements.
Follow all safety protocols for customer sites as required customer standards
Comply with the maintenance schedule for the assigned motor vehicle
Complete all assigned online training promptly
ABOUT US
Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.
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