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Nutrition Care Patient Services Representative

1 month ago


Salt Lake City, United States University of Utah Full time

Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA This position provides exceptional patient service and nutritional care for patients in an inpatient care unit by making sure the patient's dietary needs are met. This position is not responsible for providing care to patients. Responsibilities Serves as a liaison for the assigned inpatient care unit to ensure that meal service, orders, and delivery needs are met. Responds to meal service related calls and pages from patients and helps to resolve or refers any problems to the appropriate individual. Interacts and coordinates with doctors, nurses, dietitians, health care assistants and health unit coordinators to ensure that nutritional orders are accurate and the patient's dietary needs are met accurately and efficiently. Interacts with the patient by explaining the Nutrition Care Services program, collects personal preferences, records meal requests, and personally delivers each meal of the day. Inputs all special nutrition requests and personal preferences into the nutrition software system correctly and in a timely manner so that all meals can be delivered on schedule. Manages special requests made by patients or their families and determines when to refer questions to nutrition care technicians, dietitians, or department supervisors. Assists patients with making nutrition selections that are compliant with their diet. May collect trays and clean patient care unit galley after meals. May prepare patient areas for trays prior to meals and deliver the appropriate tray to each patient. Knowledge / Skills / Abilities Ability to perform the essential functions of the job as outlined above. Demonstrated communication and human relations skills. Demonstrated knowledge of nutrition in order to understand special diet orders. Ability to work as a team player and as an individual. Demonstrated knowledge of when to help other representatives who have a larger patient caseload. Ability to appropriately handle customer issues or complaints. Qualifications Qualifications Required One year of customer service experience. One of the indicated food handling permits must be obtained within 30 days of employment. Incumbents assigned to patient care units must successfully complete a hospital provided nutrition exam within one month of hire. Licenses Required One of the following Current Food Protection Manager certification, accredited by ANSI. Current Utah Food Handler Permit. Qualifications (Preferred) Knowledge of medical terminology. Food service experience. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. This position may be standing and walking for sustained periods of time. Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking Multi-lingual Candidates Welcomed To inquire about this posting, email: careers@hsc.utah.edu EEO Statement University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. Requisition Number 70034 Reg/Temp Regular Employment Type Full-Time Shift Day Work Schedule TBD Location Name Huntsman Cancer Hospital Workplace Set Up On-site City SALT LAKE CITY State UT Department HCH ANC 60S PATIENT FOOD SERVC Category Food/Nutrition #J-18808-Ljbffr