Customer Service Representative

3 days ago


Moses Lake, United States Freeman Holdings Group Full time

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay?

Then you will love being a valued part of our award-winning team The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.

Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.

Requirements

Responsibilities and Duties of the Customer Service Representative:

  1. Greet customers in a friendly, professional manner
  2. Provide concierge services to pilots and customers including making reservations as required
  3. Invoicing for services rendered to customers and pilots
  4. Record customer preferences in Million Air internal system
  5. Proactive preparation for all incoming aircraft
  6. Provides timely feedback to the company regarding service failures or customer concerns
  7. Partner with line service team to meet and exceed customer's service expectations
  8. Keep hospitality bar stocked with snacks and beverages
  9. Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies
  1. Customer focus- naturally outgoing/extroverted
  2. Communicate with customers and employees in person, on phone, and through radio communications
  3. Strong computer skills including Microsoft office products and point of sale programs
  4. Basic mathematical knowledge
  5. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
  6. Bi-lingual preferred
Reporting Relationship

This position reports to the Customer Service Manager.

Work Environment

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
  1. Must be able to lift 25 pounds
  2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
  3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of Work

This is a non-exempt position

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications
  1. Customer service experience preferably in the service industry
  2. High School Diploma or equivalent
  3. Entry level position
  4. Ability to work evenings weekends, and holidays
  5. Acceptable driving record
  6. Ability to pass a background check
  7. Zero tolerance drug free employer includes pre-employment and random screening


Benefits

Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.

Pay

$16.74-$18.50 DOE

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

  • Moses Lake, United States Circle K Full time

    Circle K - 640 N Stratford Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Moses Lake, United States Holiday Companies Full time

    Holiday Stationstores - 640 N Stratford Rd [Retail Associate / Team Member] As a Customer Service Representative at Holiday Stationstores, you'll: Provide prompt, courteous customer service; Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for products sold; Perform multi-function...


  • Moses Lake, United States Glacier Bancorp Full time

    About The Role Our growing financial institution is seeking a Customer Service Representative/Teller to be an integral part of our team. The successful candidate will be friendly, enthusiastic, knowledgeable CSR/Teller with strong customer service skills. The CSR/Teller is responsible for providing exceptional customer service while assisting customers with...


  • Lake Bluff, United States Illinois Tool Works Full time

    The Customer Care Representative is responsible for providing consistent and quality experience between worldwide customers and Buehler. This role provides price & availability as well as handles order coordination and dispute resolution for both dom Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Compliance


  • Turtle Lake, United States Sanmina Full time

    Performs assigned duties in the Customer Service area. Answering communications from customers, including phone calls, and puts information into Customer files. Direct certain electronic information or written correspondence from Customers. Acts as t Customer Service Representative, Customer Service, Representative, High School, Production Manager,...


  • Turtle Lake, United States Sanmina Full time

    Performs assigned duties in the Customer Service area. Answering communications from customers, including phone calls, and puts information into Customer files. Direct certain electronic information or written correspondence from Customers. Acts as t Customer Service Representative, Customer Service, Representative, High School, Production Manager,...


  • Crystal Lake, United States Mr. Handyman International, LLC Full time

    As an Office Professional. Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals. Making Recommendations and Managing Expec Customer Service Representative, Customer Service, Customer Experience, Representative, Retail


  • Lake Geneva, United States Hughes Recruiting & Consulting Full time

    Job DescriptionJob DescriptionCustomer Service Representative: Lake Geneva, WI Our customer in Lake Geneva, Wisconsin is seeking motivated individuals to join their team. We’re recruiting Customer Service Representatives to work full-time on 1st shift. They are seeking motivated individuals to join their team who can contribute to the overall...


  • Moses Lake, United States Washington State Government Full time

    Washington State Government - Grant County [Customer Service Representative] As a Customer Service Specialist at the State of Washington, you'll: Provide greeter services and triage customers virtually as a first point of contact; Conduct customer outreach via phone, email, or other similar approaches; Conduct follow-up calls to provide basic customer...


  • Salt Lake, Utah, United States Medical Professionals Full time

    Customer Service Representative RoleBe the voice that makes a difference as a Customer Service Representative with Medical Professionals. Our team is dedicated to delivering exceptional support to our valued members.Responsibilities:Identify the purpose of each call and accurately document details in the Communication LogAccess member information through...


  • Lady Lake, Florida, United States Anser Advisory Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Anser Advisory. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Develop and implement customer service goals...


  • Salt Lake, Utah, United States Motion & Flow Control Products Full time

    Customer Service Representative Job DescriptionMotion & Flow Controls Products is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key...


  • Liberty Lake, United States Family Resource Home Care Full time

    Family Resource Home Care - 75b2dc8fec51 [Customer Service Representative] As a Customer Service Representative at Family Resource Home Care, you'll: Manage high inbound call volume and communicate efficiently and professionally to solve customer needs; Demonstrate effective use of software applications to solve customer requests such as schedule...


  • Lake Forest, United States Domino's Pizza LLC Full time

    You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the Customer Service Representative, Customer Service, Representative, Restaurant, Retail, Team Member


  • Salt Lake, Utah, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide them with a positive,...


  • Turtle Lake, United States Sanmina-SCI Full time

    Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment...


  • Salt Lake, Utah, United States Frazil Full time

    About the Role:Frozen Point's Customer Service team serves as the front-line contact for stores who need assistance with their Frazil slush machines. As a Customer Service Representative, you will troubleshoot machine issues over the phone, diagnose, and dispatch service as needed. You will also expedite service for high-priority accounts, listen to customer...


  • Lake Mary, Florida, United States Webhelp Full time

    Customer Service RepresentativeAre you a customer-focused professional looking for a new challenge? We have an exciting opportunity for a Customer Service Representative to join our team at Webhelp. In this role, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls and digital channels.Key...


  • Avon Lake, Ohio, United States Domino's Pizza LLC Full time

    About the JobWe are seeking a talented Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be the face of our company, interacting with customers and providing exceptional service to ensure their satisfaction.ResponsibilitiesProvide excellent customer service to customers via phone,...


  • Moses Lake, United States Planet Fitness Full time

    MEMBER SERVICES REPRESENTATIVE WEEKEND Location: Moses Lake, WA Type: Part Time Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members,...