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Customer Success Specialist

2 months ago

Olean, United States Dayforce Full time
Position Summary

The Customer Success Specialist is a fully remote position that is responsible for delivering business-to-business application support to Lifework's customers using the Ceridian Dayforce Human Capital Management (HCM) solution. You will work directly with customers and collaborate with internal teams to champion customer priorities and drive incidents to closure. The Customer Success Specialist will combine excellent technical and functional problem-solving skills to deliver high-quality, customer-focused support.

The Ideal Candidate

The ideal candidate is a customer service-focused professional with an analytical mindset and exceptional technical skills that thrives in a highly collaborative and fast-paced environment. This candidate is highly skilled at navigating customer needs and demands, managing conflict, and delivering thoroughly tested resolutions. Other personal skills we are looking for include:
  • Experience working remotely.
  • Strong analytical and problem-solving skills.
  • Customer-focused.
  • Self-motivation and ability to work independently.
  • Excellent written and verbal communication skills.
  • Ability to manage competing priorities.
  • Must be detail-oriented while effectively able to manage simultaneous tasks.
  • Exceptional people skills with demonstrated ability to work with both a technical and functional audience.
Responsibilities:
  • Apply technical knowledge, skills, and expertise to provide support to clients.
  • Provide rapid response and effective resolution to incidents.
  • Achieve delivery of core/customized solutions by agreed schedules, procedures, and standards.
  • Accurate recording of time, effort, and schedule-related activities.
  • Provide good communication to achieve excellent customer service via email, Zoom, and phone.
  • Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Develop solid product expertise through provided training, self-led learning activities, and use of the system.
  • Seek and respond to development feedback.
Education:
  • A Bachelor's Degree in Computer Science, Engineering, Applied Math, or Business is preferred. Associate degree with applicable experience may be considered.
Required experience:
  • Proficiency with Microsoft Office Suite specifically Excel.
  • Good understanding of HCMS/HRIS.
  • Proven customer support experience.
  • Familiarity with CRM systems and practices.
Preferred Experience:
  • Experience utilizing the Ceridian Dayforce Platform or similar system capabilities (Payroll, Benefits, Time, and Data Integration options) and how it interacts with 3rd party systems to design, manage, and deliver complex Integration and Extensibility solutions.
  • Knowledge of HR and Payroll is preferred.
  • Configuration experience in Personnel Administration, Organizational Management, and Payroll.
  • Knowledge of HR/Payroll reporting tools and techniques.
Remote Work Requirements
  • This position is approximately 95% remote with some in-person time required for meetings and training.
  • Candidates must be available to work 8:00 am - 5:00 pm (EST) with some flex available.
Interested candidates should ensure that they have an available remote worksite. This should be a quiet and safe environment suitable for work purposes (e.g., for maintaining the security and confidentiality of company property and proprietary information). The worksite must have reliable internet access and cell phone access.

Quick links
  • www.lifeworksllc.net