Customer Service Representative

5 months ago

Cleveland, United States Par Acquisition Company Inc Full time
Description

JOIN OUR TEAM TODAY
FUN ENVIRONMENT EMPLOYMENT APPRECIATION DAYS SPIRIT WEAR OPPORTUNITY FOR BENEFITS AND MORE

Provide A Ride operates 24 hours a day and 7 days a week to make sure our customers can get where they need to go, anywhere, anytime As a valued member of our call center team of representatives, you'll assist our customers with scheduling trips, respond to customer compliments and complaints, and verify customers' personal information for accuracy and efficiency.

Full-time and Part-time positions available
Monday-Friday: NO WEEKENDS

JOB DUTIES

Answer incoming calls in a timely and professional manner.

Screen, announce, and transfer calls to office personnel.

Create and display a positive and respectful work environment.

Interview customers to ensure their eligibility to receive transportation; obtain pertinent information to schedule customers' transportation needs.

Input and document trip information correctly.

Ensure customers' personal data is accurate in the computerized system by reviewing all the information before ending the call; update customer information as needed.

Record and respond to customers' compliments and complaints; forward the information to the appropriate supervisor/manager when necessary.

Verify and organize daily paperwork.

Comply with all policies and procedures.

Perform other duties as assigned.

QUALIFICATIONS REQUIREMENTS:

Must pass a pre-employment drug screen (excludes THC)

Must pass a State and Federal background check.

Provide A Ride is an equal opportunity employer

Pay: From $14.00 per hour

EMPLOYMENT APPRECIATION DAYS AND MORE

Provide A Ride provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About the Organization

Position
Customer Service Representative

Exempt/Non-Exempt
Non-Exempt

Full-Time/Part-Time
-unspecified-

Location
PROVIDE A RIDE - CALL CENTER

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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