Patient Financial Advocate
4 weeks ago
Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education all while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.As a Patient Financial Advocate, you will provide excellent customer service and resolve patient account disputes and balances due through the establishment of payments agreements or charity care. It's vital that a caregiver in this position ensures full payments in a timely manner to Cleveland Clinic for services rendered.The ideal future caregiver is someone who: Is well-versed in Managed Care products (HMO, PPOs, Medicare and Medicaid), authorizations and referral requirements. Demonstrates strong critical thinking skills and decisive judgment. Effectively multitasks while paying attention to details and staying organized. Has excellent verbal and written communication skills. Excels working with minimal supervision.At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Responsibilities: Acts as a liaison between the PFS and clinic operations to resolve customer inquiries specifically related to billing and customer satisfaction in a timely municates with those individuals/departments for problem resolution and documentation.Tracks and documents each patient issue obtaining resolution within 24 hours.Answers all patient incoming calls timely and courteously and logs each call in an established tracking format, ensuring timely response.Courteously assists walk-in customers from clinical areas and the cashier office.Resolves issues and concerns within 24 hours to meet patient's satisfaction.Identifies and responds to account errors, omissions, refunds, transfers and charge reversals, and keeps patients abreast of account disposition.Accurately and efficiently corrects account errors, adjustments, refunds, transfers and charge reversals within the established PFS policies.Prepares and completes adjustments and account corrections within established clinic policies and enters the adjustments and corrections into SIGNATURE.Collects patient account balances by entering and accepting payment installment agreements, discount, cash, money orders and credit card payments according to PFS policies and procedures.Reviews day sheets of daily appointments as appropriate and identifies incoming patients carrying a large balance.Establishes agreement and plan with patients for payment and resolving outstanding balances.Evaluates and determines appropriateness for implementing the charity care program for eligible patients according to established CCF guidelines within one billing cycle of discovery.Collaborates with support team members and provides guidance, instruction and support when completing team projects as directed by supervisor and administration.Participates in special projects and effectively cross-covers in areas as requested by the supervisor.Generates good suggestions to ensure an effective and streamlined patient accounting process.Follows appropriate channels to implement new municates areas of compliance concerns to supervisor, Department Director and compliance officer immediately upon recognition of such.Other duties as assigned.Education:An Associate's Degree in Accounting, Communication, Marketing or related field may substitute for up to two years of stated depth knowledge of patient accounts which includes collections, insurance regulations and reimbursement techniques. Knowledge of third party payers, Medicare, physician billing and pricing.Requires strong etiquette and must maintain a high level of professionalism.Must be knowledgeable of CPT and ICD coding requirements and the utilization and applications of both manuals insurance verification.Certifications:None plexity of Work: All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position:World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.Supervisory Responsibilities (if applicable): Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification.This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.Work Experience: Minimum four years related experience preferred.Experience in high volume customer service telephone or direct contact environment specifically in a health care environment.Physical Requirements:Well lit, air conditioned space in the hospital, noise level is moderate; will spend time sitting at a desk at a workstation and some filing/lifting.Work requires finger dexterity and eye hand coordination to operate a computer keyboard at a moderate skill level.Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures.Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
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Patient Support Advocate
2 weeks ago
Cleveland, Ohio, United States University Hospitals Full timeJoin Our Team as a Patient Support Advocate!The team is looking for an individual with expertise in pharmacy and manufacturer aid programs, insurance coverage details, knowledge of community resources, ICD-9 codes, and financial assistance criteria. Additionally, understanding pharmaceutical terminology is crucial.The Patient Support Advocate (PSA)...
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Patient Support Advocate
3 weeks ago
Cleveland, United States University Hospitals Full timeSign-on bonus: $2,500!!! Essential Functions Call Center Support •Answer incoming calls and respond to electronic communications •Assist health care providers and patients by greeting them by phone; answering questions and requests; referring inquiries to the site pharmacist(s) as needed. •Handle customer inquiries both telephonically and by email...
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Patient Support Advocate
3 weeks ago
Cleveland, United States University Hospitals Full timeSign-on Bonus eligible: $2,500!!! The team is seeking an individual knowledgeable about pharmacy and manufacturer assistance programs, insurance coverage (limitations, requirements, eligibility, formularies, prior authorizations, benefits investigations, etc.), available community and national resources, ICD-9 codes, and determinants of financial need....
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Patient Support Advocate
2 weeks ago
Cleveland, United States University Hospitals Full timeSign-on Bonus eligible: $2,500!!! The team is seeking an individual knowledgeable about pharmacy and manufacturer assistance programs, insurance coverage (limitations, requirements, eligibility, formularies, prior authorizations, benefits investigations, etc.), available community and national resources, ICD-9 codes, and determinants of financial need....
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Cleveland, United States University Hospitals Full timeSign on bonus: $2,500!!! Position Summary The Patient Support Advocate is knowledgeable about pharmacy and manufacturer assistance programs, insurance coverage (limitations, requirements, eligibility, formularies, prior authorizations, benefits investigations, etc.), available community and national resources, ICD-9 codes, and determinants of financial...
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Patient Advocate Monitoring RN
2 weeks ago
Cleveland, Ohio, United States University Hospitals Full timeEssential Functions Concurrent monitoring for compliance of standards identified as JC/CMS Grievance and/or patient complaints, and any other identified organizational priority. Queries the patients, medical staff and other caregivers as necessary via written/verbal communication to obtain accurate and complete documentation that supports compliance with...
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Financial Navigator
1 month ago
Cleveland, United States Cleveland Clinic Full timeJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of...
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Patient Relations Manager
1 month ago
Cleveland, United States Oak Street Health Full timeCompany: Oak Street Health Title: Patient Relations Manager Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By...
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Chief Financial Officer
1 week ago
Cleveland, United States Bolivar Medical Center Full timeDescription Scionhealth strives to provide quality-driven, patient-centered short and long term acute care, hospital solutions. The health system is focused on driving innovation, serving its communities, and investing in people and technology to deliver compassionate patient care and excellent health outcomes. Based in Louisville, Scionhealth operates 79...
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Chief Financial Officer
2 weeks ago
Cleveland, Ohio, United States Towards Employment Full timeJob Description Job Description About Towards Employment:At Towards Employment's our mission is to champion the potential of every person to succeed in a rewarding career today through skill development, comprehensive support, innovative practices, and strong employer partnerships, while working to create a more equitable and inclusive workforce for...
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Patient Access Representative
2 months ago
Cleveland, United States The Cleveland Clinic Full timePerforms registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information. Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Patient Access, Representative, Patient, Healthcare
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Interim Chief Financial Officer
4 weeks ago
Cleveland, United States Bolivar Medical Center Full timeDescription Scionhealth strives to provide quality-driven, patient-centered short and long term acute care, hospital solutions. The health system is focused on driving innovation, serving its communities, and investing in people and technology to deliver compassionate patient care and excellent health outcomes. Based in Louisville, Scionhealth operates 79...
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Interim Chief Financial Officer
4 weeks ago
Cleveland, United States Bolivar Medical Center Full timeDescription Scionhealth strives to provide quality-driven, patient-centered short and long term acute care, hospital solutions. The health system is focused on driving innovation, serving its communities, and investing in people and technology to deliver compassionate patient care and excellent health outcomes. Based in Louisville, Scionhealth operates 79...
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Interim Chief Financial Officer
2 weeks ago
Cleveland, United States ScionHealth Full timeDescription Scionhealth strives to provide quality-driven, patient-centered short and long term acute care, hospital solutions. The health system is focused on driving innovation, serving its communities, and investing in people and technology to deliver compassionate patient care and excellent health outcomes. Based in Louisville, Scionhealth operates 79...
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Patient Access Scheduler
1 month ago
Cleveland, United States Cleveland Area Hospital, Inc. Full timePOSITION SUMMARY: Schedules, confirms, and maintains patient diagnostic appointments and OP services. Performs screenings with patients for applicable exams. Notifies patients of procedure prep, direction and expected payment at time of arrival. Pre-registers accounts and updated demographics for all scheduled patients. Reasonable accommodations may be made...
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Patient Access Scheduler
4 weeks ago
Cleveland, United States Cleveland Area Hospital, Inc. Full timePOSITION SUMMARY: Schedules, confirms, and maintains patient diagnostic appointments and OP services. Performs screenings with patients for applicable exams. Notifies patients of procedure prep, direction and expected payment at time of arrival. Pre-registers accounts and updated demographics for all scheduled patients. Reasonable accommodations may be made...
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Patient Access Representative
3 weeks ago
Cleveland, United States Cleveland Clinic Full timeJoin Cleveland Clinic's South Pointe Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County known for its quality patient-centered care and active participation in...
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Patient Access Scheduler
4 weeks ago
Cleveland, United States Cleveland Area Hospital Inc Full timeJob DescriptionJob DescriptionPOSITION SUMMARY: Schedules, confirms, and maintains patient diagnostic appointments and OP services. Performs screenings with patients for applicable exams. Notifies patients of procedure prep, direction and expected payment at time of arrival. Pre-registers accounts and updated demographics for all scheduled patients. ...
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Patient Access Scheduler
4 weeks ago
Cleveland, United States Cleveland Area Hospital Inc Full timeJob DescriptionJob DescriptionPOSITION SUMMARY: Schedules, confirms, and maintains patient diagnostic appointments and OP services. Performs screenings with patients for applicable exams. Notifies patients of procedure prep, direction and expected payment at time of arrival. Pre-registers accounts and updated demographics for all scheduled patients. ...
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Patient Access Representative
3 weeks ago
Cleveland, United States Cleveland Clinic Full timeJoin Cleveland Clinic's South Pointe Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County known for its quality patient-centered care and active participation in...
